PROGAS HEATING SERVICES LTD Reviews 1,515

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 189 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, friendliness, and efficiency. Many people appreciate the reasonable and transparent pricing, with no hidden extras, and the quick response times for appointments and emergencies. The customer service, from office staff to engineers, is frequently described as helpful, courteous, and communicative, making the overall experience smooth and reliable. However, some customers also noted issues with the thoroughness of boiler servicing, specifically mentioning that the heat exchanger and convector channels were not cleaned. A few other people also felt that after a service, they experienced drastic pressure drops and a lack of hot water or heating.

What people talk about most

Service

Consumers find service to be positive, consistently praising the professionalism, efficiency, and helpfulness... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, efficiency, and... See more

Price

People report positive experiences with price, consistently finding the pricing to be fair, reasonable, and... See more

Response time

Reviewers mention positive feedback about response times, with many praising the prompt and efficient... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arrived as arranged (time and date) Serviced boiler and filled out data Dene v.pleasant Engineer Contacted HQ yesterday re: bottom shield having become detached and Dene arrived this morning... See more

Rated 5 out of 5 stars

We have used this company for many years. Appointments made are always kept. Service person deals with situation at hand and advices when necessary. Do the job as quickly as possible and leaves. Clear... See more

Rated 5 out of 5 stars

The price was very reasonable, the quote was very clear, with all the aspects of the job carefully detailed. NO HIDDEN EXTRAS! The plumber and his assistant were highly professional and talked throug... See more

Rated 5 out of 5 stars

My agents use Progas for a rental property, so I called them in when the boiler broke down at my own home. It's October, so a busy time for heating engineers, but they squeezed me in (twice!). They ar... See more


Company details

  1. Gas Engineer
  2. Gas Company
  3. Gasfitter

Information provided by various external sources

Progas Heating Services Ltd is a well established company of 25 years. We provide domestic central heating and gas services to South, South East London, North Kent and Surrey. Progas can design, install, service and maintain central heating systems, boilers and all Gas appliances. We also carry out Landlords Gas Safety Checks and Buyers Reports to ensure there are no surprises when purchasing a property. Progas hold full Public Liability Insurance for your peace of mind. We have showroom facilities where you may view boilers and our range of services. We are a Gas Safe Registered company and Worcester Bosch Accredited/Approved installers. All work is carried out by Engineers trained and employed directly by Progas - we do not sub contract our work out. Please call our office on 020 8676 0101 or email us info@progasheating.co.uk should you require any further information or to make a booking. You may also view our website at www.progasheating.co.uk

12 Year warranty available on selected Worcester Bosch boilers !

12 year boiler warranties available on selected Worcester Bosch boilers

12 year boiler warranties available on selected Worcester Bosch boilers
12 year boiler warranties available on selected Worcester Bosch boilers when fitted with a Worcester Bosch system filter - usually 10 years

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Very professional Aircon Installation

I had air conditioning installed by Progas in the Spring and can thoroughly recommend them. I did a lot of research and had around 6 companies around to give quotes. Dan who did the survey was extremely knowledgeable and drew my attention to an important detail which none of the other companies picked up on. His quote was comprehensive and competitive. When Lewis and the team came to do the installation, they were thoroughly professional, taking great care not to damage the decor. Everything (the pipework, ducting etc) looks very neat and Lewis took time to explain how to operate it. The system has been working perfectly and has been such a benefit during the recent hot weather. I would have no hesitation in using Progas again.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Reliable gas boiler servicing

Not the cheapest but they're incredibly nice and honest people who do their job efficiently. My boiler is over 40 years old and still going strong. I am very happy to recommend them.

May 18, 2026
Rated 5 out of 5 stars

Excellent service every time

Excellent service every time. Convenient appointments. Engineer attended on time and completed the servicing promptly. They always take time to answer questions and provide reassurance. They always provide a reasonable quote in advance. When they attended to repair the boiler recently, the engineer ordered the part, had it delivered and completed the work within an hour. Always happy to recommend the team.

September 11, 2025
Rated 5 out of 5 stars

Annual boiler service

Annual boiler service. As ever conducted professionally and effectively (I have a service contract). Engineer polite and ready to answer any questions.

March 2, 2026
Rated 4 out of 5 stars

Annual boiler service

Appointment was easy to make with a choice of dates given. Engineers arrived within agreed timeframe and carried out the boiler service and signed off on what checks were carried out.

April 14, 2026

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