A truly excellent sofa cleaning! All stains removed and smells beautiful (our daughter had been sick on it, so truly miraculous to have removed the hideous smell). But also, somehow, they manage... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Vlad was very professional and came to clean up a stubborn stain from an alcohol stain on our sofa , the sofa has been completely returned to its previous state and smells beautiful too after th... See more
Company replied
Jani came around and cleaned carpets in 2 bedrooms, dining room, living room, hallway, stairs and landings. The effort put in by Jani was rewarded with fantastic results on all the carpets. Exceptio... See more
Company replied
I had a wonderful experience with Prolux Cleaning, and I want to give a huge thank-you to Thomas, who handled the job. He cleaned four rugs for us and did an absolutely amazing job - they look fre... See more
Company replied
Company details
Written by the company
London's favourite cleaning company! We're always there for you when you need us wherever you are situated! Efficient and quick cleaning services at really reasonable prices. Give us a call on 020-3318-6387 to get your free quote!
Contact info
205 Gateshead Road Borehamwood, WD6 5LN, London, United Kingdom
- 020 3318 6387
- officeltd@proluxcleaning.co.uk
- www.proluxcleaning.co.uk
5.0
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really quick and efficient
Really quick and efficient, great results. They went over my carpet twice to make sure it was cleaned thoroughly at a very reasonable price. I’m really pleased, thank you.
October 23, 2026
Unprompted review
Reply from Prolux Cleaning
We’re delighted you’re so pleased with the results! Going over the carpet again to get the best possible finish is all part of doing the job properly. Thank you for highlighting both the thorough carpet cleaning and the value for money — we really appreciate your feedback!
Advertisement
Pus sofás look like new!!
Pus sofás look like new!!! 100% recommend them! Yani did a fantastic job!!!
October 22, 2026
Unprompted review
Reply from Prolux Cleaning
Sofas looking like new again — exactly the result we love to hear about! Thank you, Kirsten, for the 100% recommendation. We’ll make sure Yani knows how pleased you were with his sofa cleaning work!
A truly excellent sofa cleaning
A truly excellent sofa cleaning! All stains removed and smells beautiful (our daughter had been sick on it, so truly miraculous to have removed the hideous smell).
But also, somehow, they managed to find our TV remote after 3 years of it being missing. The amount of times we turned that sofa upside down looking for it, and have never found it. We cannot understand how deeply the sofa must have been cleaned to recover it.
Impeccable service. Will always use prolux for our cleaning needs!
October 15, 2026
Unprompted review
Reply from Prolux Cleaning
This one made us smile, Leila! We’re delighted that the sofa cleaning removed the stains and, most importantly, the unpleasant smell after your daughter had been sick on it. And finding a TV remote that had been missing for three years is definitely an unexpected bonus! Thank you for such a memorable review and for trusting ProLux with your cleaning needs. We’ll be very happy to help you again!
Removed a month old carpet stain by…
Removed a month old carpet stain by 95%. Very happy.
October 13, 2026
Unprompted review
Reply from Prolux Cleaning
Great result, Hessam! A month-old carpet stain can be stubborn, so we’re very pleased we managed to improve it by around 95%. Thank you for sharing your experience with our carpet cleaning service!
Amazing service
Amazing service, very polite and professional team. Clear communication and affordable prices, highly recommend.
September 15, 2026
Unprompted review
Reply from Prolux Cleaning
We really appreciate the recommendation! It’s great to hear that you found our team polite and professional, with clear communication and fair pricing throughout. Thank you for choosing ProLux Cleaning!
Advertisement
I used for my carpets cleaning they are…
I used for my carpets cleaning they are very good. I am happy with their service.
October 4, 2026
Unprompted review
Reply from Prolux Cleaning
We're pleased to hear you're happy with your carpet cleaning, Tabinda! We really appreciate your support and feedback.
Wonderful job done by Kris
Wonderful job done by Kris, thank you so much!
October 2, 2026
Unprompted review
Reply from Prolux Cleaning
Kris will be delighted to see this, Lucy! We're so pleased you were happy with his work and really appreciate your lovely feedback. We'll make sure your kind words reach him.
They were absolutely brilliant and…
They were absolutely brilliant and very professional.
They responded to my query in a short space of time and attended within 24 hours. They were able to clear the stains up and the new carpet was saved from any stains.
September 29, 2026
Unprompted review
Reply from Prolux Cleaning
That's exactly the kind of quick response we aim for, Darren! We're delighted the team could attend within 24 hours and help save the new carpet from the stains. Thank you for your kind words about our communication and professionalism — we're really pleased we could help.
Kris did an excellent job on my…
Kris did an excellent job on my carpets paying particular attention to an area where there was water damage and heavy wire. Very polite and professional.
September 23, 2026
Unprompted review
Reply from Prolux Cleaning
We're pleased to hear Kris gave the carpets such careful attention, particularly around the area affected by water damage and heavy wear. Thank you for highlighting his polite and professional approach. We really appreciate the feedback.
Advertisement
Emile did a fantastic job
Emile did a fantastic job! Our carpet came up like new. Great friendly service. Always a successful outcome with Prolux
September 9, 2026
Unprompted review
Reply from Prolux Cleaning
We're so pleased to hear your carpet came up like new, Denise! Thank you for the lovely feedback about Emil's friendly service. It's great to know you've had another successful experience with ProLux.
A genuine 5-star review
I couldn’t recommend them more. This is a genuine 5-star review and I highly recommend this company.
The tenants moved out and left the carpet and L-shaped sofa bed in a terrible condition. They were so bad that I honestly thought they would need to be replaced.
I found Prolux Cleaning Ltd online and noticed their 5-star reviews. I couldn’t believe it and thought it might be too good to be true!
I booked them, and honestly, they worked magic! The carpet and sofa now look like new. Excellent job!
The team is also very friendly. Booking was easy by phone, they respond quickly on WhatsApp, and the technician who came to the flat was super friendly.
A huge thank you to the whole team!
September 2, 2026
Unprompted review
Reply from Prolux Cleaning
Gina, we're so grateful for such a detailed and genuine 5-star review! It's fantastic to hear that the carpet and L-shaped sofa were transformed after looking beyond saving. We're especially pleased our team made the process easy, from booking by phone to quick WhatsApp communication and the friendly service at your flat. Thank you for putting your trust in ProLux — your kind words mean a great deal to the whole team!
Reply from Prolux Cleaning
We're glad everything went smoothly, Tracey! Thank you for your feedback. It's great to hear the technician arrived on time and that you'd use ProLux again.
My sofa is beautiful again
My sofa is beautiful again! Everyone was very professional and kind. Prolux team helped me book the right service, the process was clear and I knew what to expect. Mr Yani was knowledgeable about fabrics and payed attention to detail, he helped my light sofa to shine again (I knew the light material was difficult to work with and didn’t expect full stain removal). I enjoy fresh and clear sofa every day now :) Very happy with the service. Thank you all
August 13, 2026
Unprompted review
Reply from Prolux Cleaning
What a lovely review, Katerina! We're delighted your sofa has been given a fresh new look and that Yani's knowledge of fabrics and attention to detail made such a difference. We really appreciate your understanding of the limitations of stain removal on delicate/light materials, and we're thrilled you're enjoying your fresh sofa every day. Thank you for trusting the whole ProLux team!
Advertisement
Great service from scheduling the job…
Great service from scheduling the job to completing the clean. Carpets and chair looked like new.
August 24, 2026
Unprompted review
Reply from Prolux Cleaning
From scheduling right through to the finished clean, we're pleased everything went smoothly, Zoe! It's fantastic that both your carpets and chair were left looking like new. Thank you for your lovely feedback.
Friendly and efficient operator
Friendly and efficient operator. The carpets came out brilliantly!
August 25, 2026
Unprompted review
Reply from Prolux Cleaning
Brilliant to hear that, Marianne! We're delighted our technician provided such a friendly and efficient service and that your carpets came out brilliantly. Thank you for choosing ProLux!
Excellent service
The gentleman who came to clean the sofa was very professional and friendly .
August 21, 2026
Unprompted review
Reply from Prolux Cleaning
We're glad you had such a positive experience, Ganesh! Thank you for mentioning our technician's professional and friendly approach. We really appreciate your feedback and hope to help you again in the future.
Emile delivered good result as promised
Emile arrived on time, explained the process, did the work well and without problems, and delivered a good result as promised.
August 20, 2026
Unprompted review
Reply from Prolux Cleaning
Thank you for your feedback, Will! We're pleased Emile arrived on time, clearly explained the cleaning process and completed the work smoothly. It's great to hear the final result met your expectations.
Advertisement
Excellent
Excellent, very professional I was vey satisfied with the result
August 19, 2026
Unprompted review
Reply from Prolux Cleaning
We're very pleased to hear you were satisfied with the result, Patricia! Thank you for highlighting the professional service. Your feedback is greatly appreciated by the whole ProLux team.
Exceptional carpet cleaning by Jani of ProLux
Jani came around and cleaned carpets in 2 bedrooms, dining room, living room, hallway, stairs and landings. The effort put in by Jani was rewarded with fantastic results on all the carpets. Exceptional and better results than I had expected! He arrived bang on time and was polite and very professional. Thank you, Jani and ProLux!
August 19, 2026
Unprompted review
Reply from Prolux Cleaning
Exceptional feedback is fantastic to receive, Dave! We're delighted Jani achieved such impressive results across your bedrooms, dining room, living room, hallway, stairs and landings. Thank you for recognising his punctuality, professionalism and effort — we'll be sure to share your kind words with Jani and the team.
Thank you for a wonderful job done by…
Thank you for a wonderful job done by Kris. Very reliable and friendly service. I would happily recommend
August 18, 2026
Unprompted review
Reply from Prolux Cleaning
It's wonderful to hear that Kris provided such a reliable and friendly service, Flora. Thank you for taking the time to leave such lovely feedback. We'll make sure Kris knows how much you appreciated his work, and we're grateful for your recommendation.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.