PROPAIN Bicycles Reviews 

I bought a Propain Terrel CF. This bike is absolutely awesome- quality build, rides great, very comfortable but snappy and stiff enough at the same time. Propain’s gravel bike is almost unknown in my country and it is a pity as that bike looks and rides far better than many of the well established brands.
On a different front…
Buying process - easy and straightforward. I love that I could tweak it via a personalized configurator. There are only a few colors to choose from which might seem like a limitation but on the other hand that simplifies the decision making process. Pay attention to the lead time displayed in the configurator as certain setups have an impact. Customer service was great - I had a question which I asked via the chat and the response was almost immediate and precise!
Shipping - no issues here either. The bike was well prepared for transport ans super easy to assemble.

Customer Service & Communication is terrible!!! I ordered a bike in February 2026, we are in July now and still NO BIKE ! Nothing from Propain despite emails, messages on FB & Insta, you can't ring them as it goes straight to an answer phone!!

From customizing the bike until assembly; everything worked perfectly. Got direct assistance by Propain where needed. The bikes are 10/10; solid products, excellent quality components and the brand is up to its reputation. Would Definitely recommend it; excellent purchase and post-sale experience.

Ordered a Dirt Jumper the 31st of January and we are still waiting, yes 5 months and still nothing, the phone lines have been turned off and no one reply’s to any email, customer service from Hell even started copying the Germany department and heard nothing. If you’re thinking of ordering from here don’t waste your time we have aged. Think all the other reviews are fake

I bought a Propain three years ago and I’ve had to use the warranty twice. That’s completely normal with any bike brand. What really matters is how the brand responds, and in this case Propain has always responded very quickly and in a way that has been highly satisfactory for me. I’m extremely happy with this bike, and my next bike will be from the same brand. Their after-sales service is among the best I’ve ever experienced.

Bike delivered partially damaged, and with untrue wheels …

My first contact was simply ignored.
Second time wrote a complaint they finally answered… they still dragging the whole thing.

How this people go home from work with the feeling of they did an honest day of work - unbelievable.

If you planning to buy a Propain Bike - please think twice - I received my bike soon about a month ago and until today is still not rideable …

All fancy and nice when you show up in the HQ yo inspect the bikes - yet the reality is different.

They are claiming is transport damage - well it is not - obvious negligence and carelessness from the side of Propain bikes.

That 4.3 star rating is a total fabrication—they must be paying for fake reviews because the reality is the complete opposite Propain is a joke compared to industry leaders like Trek, Specialized, and Scott. While those brands actually respect their customers enough to respond, Propain just ignores you. It’s pathetic. I was warned by the MTB community that their post-sale support was garbage, and they’ve proven it before I even bought a bike. If you enjoy being ghosted and treated like an inconvenience, buy a Propain. If you want a real bike company, go elsewhere.

I recently ordered my first gravel bike and received outstanding support from David. We had a detailed video call where he took the time to discuss my needs, usage (bikepacking), and all my questions.

His personal advice gave me the confidence to make the right choices, from color to specifications. It didn’t feel like “selling,” but like genuine guidance. That made all the difference.

I’m heading to Italy for a trip in early May, and David even offered to make sure the delivery arrives on time, which is incredibly reassuring.

This is exactly the kind of service you hope for. Highly recommended!

Ordered my bike back in may 2025. It arrived exactly on time. Easy to assemble. Very great quality no complaints there. Reasonably priced. Very fast, capable and friendly customer service. I lost my receipt for the bike and got it in less then 3min from customer service.

If you are considering buying a new bike check Propain out.

I ordered my Propain Tyee 6.1 on September 2025 from Italy and the estimated delivery date was perfecly on point, even though this really depends on their workload during the period you order the bike on.
I've been riding the bike for about 4 months now and it feels amazing, it's so much capable. I love every single component of the bike, since I chose it myself thanks to the best bike configurator out there. Propain has the widest range of high-end components I've ever seen.
Finally, the support team has been amazing and always answered in very little time. For example yesterday I contacted them for an aesthetic bike issue and everything was resolved in less than 12 hours, they sent me the part I needed and I didn't have to pay anything.
Overall it has been a top-notch experience!

I own two Propain bicycles: a carbon-frame 2021 Hugene and an aluminum 2025 Tyee. Both are great bikes. The Hugene can face all trails but the most demanding. The aluminum Tyee, despite being heavier, is surprisingly efficient to pedal uphill. Quality of frames is top notch and thanks to the online configurator you can decide how to spend your money investing in the components you value the most on their online shop. Over the years I contacted several times technical support for different reasons and I always received a reply, maybe not the same day, but always within a very reasonable amount of time. I met them in person in test ride days and fairs across Italy and Austria and the crew is always nice and friendly.

Even though I told their customer service that I bought my propane bike used, they still were very helpful on the phone, and send me replacement parts super easy and were kind enough not to charge me for them. Even said they could help with crash replacement, if need be.

Today I had a great experience with Propain's technical support. I purchased a Terrell CF frameset (by the way, the sales and shipping service was very satisfactory). I had some specific technical questions about installing custom components that I couldn't find on the website. I used the chatbot, which couldn't provide the information because it was too specific. Propain immediately contacted me by phone, providing detailed answers and helpful advice. They were very kind, and I thank them again for their support.

I bought a propane sprindrift and was super impressed with how good it was. They lowered it early and it was super cool that you could design it yourself.

Decided to buy myself a TYEE 6 AL Mix and SPINDRIFT 5 AL PARK Mix after diving into many reviews. Friend was on the TYEE already and raving.
The Propain online configurator is such a blast. Handy and addictive at the same time!
I reached out to Propain by chat and email end of 2024. After a initial hick up - customer service was a bit overloaded because of Black Friday - I got in contact with Kilian from customer service. Both by phone and email, Kilian helped me out in a great way with both bikes.
If the initial contact doesn’t take off smooth, don’t give up on Propain. Just bang a little fist and they will take great care of you.
Even after I received the bikes customer service kindly helped me out with some finetune questions.
Been riding both bikes for a year now and I can't say enough on how much I love them. The TYEE AL just does it all both up- and downhill. A truly amazing bike. Not heavy at all. Feels solid and planted but still very playful even for park runs. The SPINDRIFT PARK is big fun. Bike for the best, but still suitable for a average Joe like me. It just makes you a better rider.

Bought a spindrift al5 frame, shipment was delayed with 4 weeks. The bike itself is magnificent, it glides over the trails and it did not dissapoint on the jumps. Only downside is that the bike comes with a weird sized headset from acros. Acros sucks i had these headsets on multiple bikes and eventualy they break. The headset on my spindrift lasted 12 days of normal riding(in my opinion). I think thats quiet fast but thats something propain cant do anything about. Reached out to propain and without asking they send me a new headset, really great service. Overall, would recommend!

battery problem on ekano 2 cf solved with new battery in a week

I ordered trickshot 2, waitad 2 months with 2 delays in assembly.
When bike was delivered box was beutifull and bikebin się too.

Great service, I needed to execute bike exchange, because I selected wrong frame size. Everything went fast and easy.

It feels like once they have your money, you're left completely in the dark. Email multiple times — no reply. I messaged them on social media — silence. And calling? Not an option. No one picks up, and there’s no clear way to reach a real person.

I just want to know what happened with my order
and a confirmation that it has been taken to work