Propark Mobility Reviews 

Our car was broken into while in Propark’s valet care during our October stay at the Crockett Hotel in San Antonio. A window was broken, and replacing it cost us $494.34.

The hotel advertises that its valet parking lot is “staffed 24/7.” That makes this experience particularly disappointing. We submitted the repair receipt to Propark, but its claims department has declined to reimburse us.

I appreciate the Crockett Hotel’s attempt to make things right by waiving the valet charges, but we’re still left paying $494.34 for the broken window. Based on this experience, I would not use this valet service again or stay at the Crockett Hotel.

I tried to reserve a parking spot at the Boston Common parking site. They wanted to charge $28, but they had a server problem which a strike against them but I ended up paying at the garage and it was $20. So propark want to over charge me by 40%. What a rip off. So glad there website was defective.

As a new customer, visiting Boston for a short stay, there was no one to talk with to answer basic questions about partial month use at the monthly rate. You cannot reach a human by calling the general phone number. When requesting info for a particular site, you are directed to a particular person's voicemail. Using the website defaulted to charge more than expected. When picking up access card, "it isn't ready, the guy who does that leaves at 3PM." Why does a large company have single person dependencies? That is the single thing that could be corrected to make contact more efficient and less troublesome to the company.

PROPARK MOBILITY IS A RIP-OFF AND A SCAM!!! We paid $18 for a parking space at 2055 Chestnut (lot) in San Francisco, received a confirmation email and receipt -- and the lot was completely FULL and no attendant was there -- no spot to park our car. Absolutely ruined our July 4th plans.

I represent a 3rd party contractor. Had been shuttling employees for 3+ years our last day was May 14th. Was told they were taking in house and that was the only reason. We have yet to be paid for our last invoice for $5,500 on work that was completed. No contact with the company will not return calls, text or email, we are a small transportation company and beware if this is the way they treat people or providers.

Nite Trane LLC provided employee shuttle transportation services for ProPark and their client, Rev-A-Shelf, in Louisville, Kentucky for over three years. Throughout our partnership, we consistently provided reliable and professional transportation services.

Unfortunately, we currently have an outstanding invoice that remains unpaid. Despite multiple attempts to resolve this matter, including contacting our ProPark representative, Chris Gaile, as well as reaching out to the Human Resources and Accounts Payable departments, we have not received a clear resolution or direction regarding payment.

We value the business relationship we maintained with ProPark over the years and remain hopeful that this matter can be resolved professionally and promptly. We would appreciate anyone within ProPark’s leadership team who can assist in directing this invoice to the appropriate individual for immediate attention.

If there was a less than zero- I'd do it. The WORST experience ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I’ve parked here for 15 years, and the decline is honestly unbelievable.

First—this place has a serious rat problem. Not exaggerating. We’re talking rats the size of a football running around in broad daylight. It’s been like this for years, and nothing meaningful has been done.

Second—safety is clearly not a priority. The exterior of the building is extremely dark at night because they refuse to fix or install proper lighting. I’ve personally asked multiple times over the years, and it’s been ignored every single time. It feels unsafe, period.

Then there’s the parking situation, which is borderline deceptive. They sell monthly parking, daily passes, reserve floors for the city, and also accommodate a neighboring car dealer—yet still oversell daily parking to the point that monthly customers can’t find spaces regularly. What exactly are we paying for?

They also don’t enforce handicap parking at all. Cars without placards take those spots constantly, and nothing is done about it.

For over a decade, the elevator license was expired—only recently replaced with a temporary one. That alone should tell you how this place is managed.

On top of that, they block off “5-minute” spots in the front, but employees use them whenever they want. Rules for customers, not for staff.

And to round it out, the daytime attendant is often rude, dismissive, and more interested in smoking than helping customers.

After 15 years, I can say this clearly: this garage is poorly managed, unsafe, and completely unaccountable. There are better options—go find one.

AB, also known as Amda Awedew, has been one of the greatest workers I’ve had the opportunity to encounter at JP Chase McCoy center . He consistently demonstrates honesty, professionalism, and a high level of respect toward the people he helps. His ability to remain understanding and patient in all situations truly sets him apart. AB takes pride in his work, communicates clearly, and always goes the extra mile to make sure every person he assists feels valued and taken care of. His strong work ethic and positive attitude make a real difference. I highly recommend him and truly appreciate the level of service he provides every day.

Made a reservation during Lunar New Year for the One Greenway Garage only to have the reservation not honored whenever we arrived at our parking time. The attendant was rude, as was their supervisor whenever they got them on the phone. No recourse was offered. When I emailed Propark Mobility through their booking website asking for a refund I did not receive a response, to multiple communications. I have since reported them to the BBB and the city licensing board for parking establishments. DO NOT RECOMMEND!!!

The parking attendants are great but understaffed. Company has attendant take several pics of each car from different angles which makes the waiting time to park in the morning is at least 30 minutes. Unless you arrive 45 minutes or an hour before your shift starts, you will be late.

The experience at Rincon Center valet garage on 10/10/25 was wonderful, until 1:30p when I went to retrieve my vehicle and validate the all day parking I prepaid. The small angry attendee called me bro and blamed me for his failure to communicate how to get my exit ticket validated. No thank you, not again. Not in front of my guest or by myself. No self-respecting person needs that treatment. Go Bears! Stay golden

They damaged my car and claimed that I DID IT MYSELF! Always inspect your car for damages when giving it to them and when picking it up. Even the person who did it was fired according to the manager of this facility, their Claims department did not admit it, still. Cameras outdated and they could not recover when and by who in the garage it was done, meaning I did it. Claims department Manager Christopher Mendez does not pick up the phone-has message that he is in the meeting. I called multiple times between 9 AM and 7:20 PM trying to reach him, but message it the same-"I'm on the meeting" 24/7. I wonder if his boss aware of all these meetings and how "busy" this guy is. Just keep this in mind when using Propark

Great experience

Easy and quick. Very close to the ship!

Great directions. Easy to get in and out. Safe.

Easy and convenient. Courteous attendants.

Easy to book. Secure parking never once had to worry about my car on my trip. Would love a return customer discount or program.

Great experience, easy in & out.