Prospect Estate Agency Reviews 

2,649
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 396 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and property managers for being exceptionally helpful, professional, and responsive throughout every stage of the journey. People often mention that the team goes above and beyond to ensure smooth property sales, purchases, and smooth rental management. However, some people mentioned experiencing frustrating communication gaps, slow response times, and noticeable delays regarding property repairs and maintenance. A few customers also felt unsupported during difficult moments, noting that coordination could be significantly improved for future clients. Others pointed out instances where appointment details were not properly managed or shared in advance.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently... See more

Service

Reviewers highlight positive aspects of service, expressing deep appreciation for the supportive, helpful,... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff who are communicative,... See more

Response time

People report positive experiences with response time, frequently highlighting prompt communication, quick... See more

Customer communications

Clients share positive opinions on customer communications, highlighting friendly and prompt replies from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can’t thank Oliver Rice enough for all his help throughout the process. From the very beginning, he was professional, friendly, and always happy to answer our questions. He made everything so ea... See more

Company replied

Rated 5 out of 5 stars

I had a great experience buying with Prospect. The service was excellent, with clear communication and support provided throughout the entire process, which made everything much smoother and less... See more

Company replied

Rated 5 out of 5 stars

I have a difficult situation with previous tenants. Our agent - Amanda Jenkins - has done a fantastic job to sort us the mess and also managed to recover some of the rents for us. She has gone extra m... See more

Company replied

Rated 5 out of 5 stars

I write this review to leave a very positive feedback for Vickie, and prospect estate agent in reading. Vickie has been very helpful with all the management issues we have had during the past few year... See more

Company replied


Company details

  1. Real Estate Agents
  2. also in
  3. Real Estate Appraiser
  4. Real Estate Rental Agency

Written by the company

For over 35 years, we've helped people buy, sell, let and rent across the Home Counties. For us, it's never just property. It's homes, investments, futures. That’s why we treat every property and every property journey as if it's our own. No false claims. No poor communication. Just the hardest work and uncompromising standards. Knowing the difference we make to our clients' lives is what makes us proud to deliver Property. Properly. We operate across Berkshire, Surrey and Hampshire through 10 connected offices in Aldershot, Bracknell, Farnborough, Maidenhead, Reading, Sandhurst, Staines, Warfield, Winnersh and Wokingham.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

No recent history of asking for reviews

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4.7

All reviews

(2,649)

396 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Although we didn't end up securing a…

Although we didn't end up securing a tenancy through the agency, I wanted to recognise the excellent service we received throughout the process. Matt and Gracie were always friendly, professional, and incredibly helpful whenever we dealt with them. Their customer service really stood out and made the whole experience a positive one. Highly recommended!

November 13, 2026
Unprompted review
Rated 5 out of 5 stars

Akansha was great!

We didn’t sell our house with Prospect so I can’t comment on that side but we bought one through them. Akansha the sales progressor was fantastic. She was so good at chasing and getting follow ups and rang me back when she said she would. She kept the whole chain together at the end and had to deal with a very incompetent solicitor for the house above us, thank goodness we had her to deal with them!

October 26, 2026
Unprompted review
Rated 5 out of 5 stars

I have been renting with Prospect for…

I have been renting with Prospect for nearly 2 years now and I consider myself very lucky. Lily Sines in particular always goes out of her way to check in, provide reassurance and resolve any issues I may have.

November 11, 2026
Unprompted review
Prospect Estate Agency logo

Reply from Prospect Estate Agency

Hello Amber,
Thank you for the 5 star review for Lily Sines in our property management team. We love hearing the great feedback on all of her hard work.
Kind regards

Rated 5 out of 5 stars

Excellent customer service Sophie Towell at the Reading Branch is…

Sophie Towell at the Reading Branch is my regular contact for my rental property in Maidenhead. She is always very helpful, knowlegable and attentive. And prompt to respond. This is much appreciated.

November 11, 2026
Unprompted review
Prospect Estate Agency logo

Reply from Prospect Estate Agency

Hello Tracey,
Thank you for the 5 star review for Sophie! We appreciate hearing the great feedback on your experience and long may the hard work continue.
Kind regards

Rated 5 out of 5 stars

Prospect has fully managed my rental…

Prospect has fully managed my rental property, for the last three years. The service has been reliable and my point of contact, Sophie Towell, has been exceptional in dealing with maintenance issues. Sophie organises contractors and my tenants and I are kept fully informed. Her polite and professional manner makes her a pleasure to work with.

November 6, 2026
Unprompted review
Prospect Estate Agency logo

Reply from Prospect Estate Agency

Hello Paul,
Thank you for the great 5 star review for Sophie. We really appreciate hearing of your experience and long may it continue.
Kind regards

Rated 4 out of 5 stars

Sophie has provided us with…

Sophie has provided us with professional service and has been responsive when issues have arisen.

November 9, 2026
Unprompted review
Prospect Estate Agency logo

Reply from Prospect Estate Agency

Hello Ian,
Thank you for the lovely review for Sophie, we really appreciate it.
Kind regards

Rated 5 out of 5 stars

Helpful and professional service

I find the team I deal with extremely helpful . We have a rental property in Maidenhead and Sophie looks after us really well.

November 10, 2026
Unprompted review
Prospect Estate Agency logo

Reply from Prospect Estate Agency

Hello Rachel,
Thank you for the great 5 star review for Sophie and the Maidenhead team! We love hearing the great feedback.
Kind regards

Rated 5 out of 5 stars

Sophie Towell has provided me with a…

Sophie Towell has provided me with a very reliable and professional service as my rental agent for 55 Stonefield Park. I receive the rental statements and payments from her on time each month and she keeps me fully informed of any improvements that need doing. I have complete confidence in her work and would recommend her services to any potential landlord”

November 9, 2026
Unprompted review
Prospect Estate Agency logo

Reply from Prospect Estate Agency

Hello Ms Wilkins,
Thank you for taking the time to leave this lovey 5 star review for Sophie in our property management team. We really appreciate hearing the great feedback of all her hard work.
Kind regards

Rated 5 out of 5 stars

Super service

Marli and Grant at Prospect Warfield did a fantastic job looking after us. They were communicative, friendly, knowledgable and proactive throughout.

October 5, 2026
Unprompted review
Prospect Estate Agency logo

Reply from Prospect Estate Agency

Hello Ben,
Thank you for the great 5 star review for Marli and Grant in the Warfield sales team! We really appreciate the lovely feedback.
Kind regards

Rated 5 out of 5 stars

Good Service

Sophie Towell has provided a very helpful experience.

October 8, 2026
Unprompted review
Prospect Estate Agency logo

Reply from Prospect Estate Agency

Thank you Sally for the short but sweet review for Sophie in the property management team!

kind regards

Rated 5 out of 5 stars

Always cheerful

The information and updates i receive from Sophie Towell are excellent, they are both informative and insightful. What a shame my tenant is so disappointing.

November 4, 2026
Unprompted review
Prospect Estate Agency logo

Reply from Prospect Estate Agency

Hello Lesley,

Thank you for the lovely review for Sophie in our property management team. We appreciate the 5 stars.
Kind regards

Rated 5 out of 5 stars

Great support and service from Sophie…

Great support and service from Sophie at Prospect. Good communication & prompt at answering to queries

November 7, 2026
Unprompted review
Prospect Estate Agency logo

Reply from Prospect Estate Agency

Hello Sugitha,
Thank you for the lovely 5 star review for Sophie. Love hearing about her hard work!
Kind regards

Rated 5 out of 5 stars

Sophie who manages my prospect account…

Sophie who manages my prospect account is brilliant. Helps with advice and is supportive in resolving issues. My experience so far has been very positive. If you looking for an letting agent, the highly recommend Prospect.

November 7, 2026
Unprompted review
Prospect Estate Agency logo

Reply from Prospect Estate Agency

Hello Keith,
We really appreciate hearing about your experience and gad we have provided you with a 5 star service thanks to Sophie! Kind regards

Rated 5 out of 5 stars

Prospect Management Team Review

Prospect are the agents that manage my flat for me. They give an excellent service. In particular I would like to commend Lloyd Richardson and Sophie Towell both of whom are very helpful, responsive and efficient.

November 6, 2026
Unprompted review
Prospect Estate Agency logo

Reply from Prospect Estate Agency

Hello Tim,
Thank you for the great review for Lloyd and Sophie! We really appreciate the 5 stars.
Kind regards

Rated 5 out of 5 stars

Very Good Experience. Excellent Team.

I had a very good experience with Prospect’s team in Warfield.

They were responsive and straightforward in their communication. Even though they acted on behalf of the seller (technically), I felt they were fair and professional, and they reached out when necessary to ensure the process continued moving along.

Kudos to Grant, their branch partner.

November 2, 2026
Unprompted review
Prospect Estate Agency logo

Reply from Prospect Estate Agency

Hello Mei,
Thank you for the 5 star review for Grant in our Warfield sales team. We appreciate the great feedback
Kind regards

Rated 5 out of 5 stars

Problem free viewing

I found. Oliver particularly enthusiastic during the viewing. He paid particular attention to our needs. In particular. Our parking needs and the necessity of having a safe place for our pet. Labrador. The information was good and his attitude professional. 10 out of 10. For. Oliver.

Russell and. Janette. Page

October 24, 2026
Unprompted review
Prospect Estate Agency logo

Reply from Prospect Estate Agency

Hello Mr Russel,
Thank you for the 5 star review for Oliver in our Reading lettings team. We really appreciate the great feedback from your experience with us.

Kind regards

Rated 5 out of 5 stars

Excellent Property Management

I have recently moved into Prospect Property Management and have found them to be highly professional in their management services. My Property Manager is very informative, helpful and organises every aspect of the letting for my apartment. We have recently obtained a new tenant in one of my properties and this process was managed flawlessly from the departing tenant, finding suitable tenant, arranging the new agreement and check-in inspection.
Highly recommended for property management.

October 30, 2026
Unprompted review
Prospect Estate Agency logo

Reply from Prospect Estate Agency

Hello Paul,
Thank you for the 5 star review for your property manager. We're pleased to hear they could help and love hearing of the hard work they provided you. Kind regards

Rated 5 out of 5 stars

Ashleigh is very friendly

Ashleigh is very friendly, professional and helpful. to notch service very pleased.

October 29, 2026
Unprompted review
Prospect Estate Agency logo

Reply from Prospect Estate Agency

Good morning,

Thank you for the wonderful 5 star review for Ashleigh! we really appreciate hearing the great feedback for all her hard work!

Kind regards

Rated 5 out of 5 stars

Outstanding service

Nikki was amazing! She handled all communications with the landlord and council smoothly. I really appreciate her quick responses and her willingness to help with any issues, even during weekends.

October 9, 2026
Unprompted review
Prospect Estate Agency logo

Reply from Prospect Estate Agency

Good morning, Thank you for leaving a 5 star review for Nikki and how she made things go smoothly for you! Kind regards

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