Proven Winners Reviews 

Absolutely regret ordering from PW. Ive always purchased their plants from third-party companies so I assumed buying direct would be even better. Wrong. My incrediball hydrangeas came with powdered mildew rust, stems broken etc. They have to be quarantined. I submitted a case with atrached pictures immediately for replacement and refund because nobody picks up the phone due to high-volume of calls. Never again.

I picked up 2"Proven Winner" houseplants at Home Depot, just to see if my growing conditons, would be right for the plants.

I was disgusted to find that if i want to know how to take care of it, i have to scan a QR code on my cell phone, go to the website, scroll through a million plants, on my phone, all the while agreeing to let them track me from now on through my phone, to even know if it is the right one to buy!

Small stuff, but such a crappy retail experience.

My plants came broken and inverted in the container due to rough handling by the shipper. The company quickly responded by sending new plants that were packed much much better (smaller box, more protection.) All I had to do was take photos of the damaged plants. These clematis plants are known to be hardy. The company could have just instructed me on 'fixing' the plants, but they never hesitated to just send new plants at their expense. Incidentally, I WAS able to fix the plants by carefully taping a toothpick 'splint' to the broken stems. Now I have four healthy plants instead of two!

Purchased Proven Winners flowers through the Home Depot site. Placed several orders beginning of May to ensure Id get them in time for summer. Every order resulted in opening up a case through Home Depot. The last outstanding order named ‘In Love Again’ flowers (10 plants total), had to open 2 cases. Asked for the order to be cancelled and was refused however, did not receive the plants within the order timeframe. Vendor sent 2 pink plants then, more than a week later (May30), 5 more plants (4 white, 1 pink/green) arrived - even though the company is lying and saying May 21. Which can be disputed if I were to ask my neighbour for their porch camera footage. Home Depot is saying that order is completed - 3 plants missing. And for this I have been charged $ 86.99. I posted a review on Home Depot which for whatever reason has not been posted which is why I have come here to Trustpilot. Most of the Proven Winners product is pretty but for me, not worth the amount of aggravation of repeatedly chasing down the order. Leaving my review with you all to decide for yourself.
UPDATE: Home Depot reversed the charge as the vendor was not able to fulfil the order. For me, this does not change my opinion that I will not order their product ONLINE ever again as it was not worth the aggravation. The plants are pretty.

This year I spent thousands of dollars on Proven Winner plants I purchased online. One box was completely demolished with several dead plants. I’ve now contacted Proven Winners for a replacement of 5 out of 15 plants delivered. I only requested 5 but in reality, the rest were in bad condition. I’ve tried numerous times to contact them. Still no replacement plants after two months. The root system on the other orders were consistently undeveloped. Don’t believe the YouTube bloggers who show deliveries of perfect plants. I will never buy online from this company again. If you need to buy Proven Winner plants, purchase from a local nursery. They will offer better prices and much better quality plants. One company I could recommend is Jackson and Perkins. I purchased 3 tree roses which all died within a month. I sent pictures and they immediately credited my account for the full purchase price.

They only sent me half my order. I have emailed them over 4 times and called close to 10 times, zero response. You’re better off ordering from someone else.

The plants I ordered were healthy and well-watered. The packaging PW uses is very good and I will definitely order from them again for items I cannot find in my local nurseries.

4 plants ordered and all arrived severely damaged. Two are beyond any chance of recovery. Waste of money and time.

When I first started ordering from Proven Winners Direct they were great. Great prices, didn’t have to spend a fortune for free shipping and everything was packaged perfectly. Fast forward to a couple of years later and every year the price you have to spend to get free shipping goes up, the packaging is inferior now causing you to receive damaged plants and prices have went up. I understand about the economy I get it but peoples income isn’t going up either. It just seems to me every time a company grows and gets bigger the worse they get for cutting costs and delivering inferior products. If your company is growing and prospering why is your packaging and shipping and actual products getting worse? I was going to place an order but now you have to spend $150 to get free shipping and shipping is $20 so just crazy if you just want a few plants plus the prices went up which they already charge more than the big box stores so just not worth it anymore.

Ordered 2 mock orange plants. When the plants arived they were danmaged. Planted May first, plants barly alive oct 2nd. Same issue with other plants ordered at the same time. Company shows a Total lack of plant care and customer support. Sold thru Home depot on line.

First, let me state that the plants appear to be well grown. They were rooted cuttings, basically, and were not heat forced. The larger plants were in different boxes, and were packed better and took no damage. That said, the smaller plants were in four inch plastic pots, and the packing was so poor that half the pots were broken. They looked like they had just been thrown into the box with no attempt to protect them. When I got them I had to tear the box open (easy because it was soaked) and try to gently separate the plants from the mess of mesh bags, soil, and broken pots. I emailed the company and they replied promptly, saying "Golly we're sorry to hear that! Plant them and they'll be fine!" I sent a more detailed email, and was told thanks for the thoughtful feedback, they would speak to the shipping department. I would have given a higher rating, but having read these reviews it is clear that they know they have a problem, and they just don't care. I would say order at your own risk. Also, to get basic tracking info they want you to download an app. The package came when I did not expect it, and was sitting in the sun, gently baking. I think we found it promptly enough to prevent damage, but time will tell. The notification that the shipment arrived appeared the next day, and would have been far too late.

Proven Winners Direct’s shipping standards, customer service, and processes are deeply flawed. My original order was automatically canceled, likely due to out-of-stock items, prompting me to place a second order that was confirmed and tracked. When it arrived, the plants were badly damaged, pest-infested, and shipped in a soggy, upside-down box. I reported this immediately, but the advice I received was inadequate. Without my knowledge, the company also shipped the canceled order and later sent me a text demanding payment, falsely claiming prior contact. This was unprofessional and in violation of FTC rules regarding unordered merchandise. I never received a confirmation or tracking email for the first order. After I paid in good faith, they acknowledged a payment issue but ignored the fact that I was not obligated to pay for a canceled order, and they failed to address the damage, pests, and questionable communication practices.

I would have been too embarrassed to have sent out the pathetic twigs this company shipped to me. $60 for two little broken half dead twigs. I cannot believe this company values themselves and their product so poorly. I am an avid gardener and order plants from many nurseries but never ever again from this company. The 2 little plants I received I would not have paid $2 for on a clearance rack. This company sells very nice plants to the large box stores but what they ship out via online ordering is genuinely pathetic. They can do better.

I ordered Direct from Proven Winners.
I love, love my plants so much!
They were so well grown, packed and sent to me....I ordered the Rockapoco Impatiens and Double Up Begonia.My planters immediately looked AMAZING!. A GREAT SIZE WAS SENT...I CAN'T SAY ENOUGH ABOUT MY SHOPPING EXPERIENCE.

I placed an order for 12 plants on May 30th. I tried calling to cancel the order the following day but was unable to reach anyone so I left a message. I also sent an email requesting to cancel the order. I received a response the following Monday stating the following..."Thank you for reaching out. Our 'Ships Now' orders are shipped on demand. Due to the fast shipping measures we have implemented, we cannot make adjustments or cancellations to 'Ships Now' orders after they are placed. I am sorry for any inconvenience." The order hasn't even shipped yet and they are basically saying "too late". Also, none of the items I ordered stated they were "ship now" items. If they actually cared about their customers, this order could have easily been cancelled as the items have not yet shipped. Needless to say, I won't be ordering anything from them again and I would advise anyone to stay away from this site!!

Ordered four "At Last" rose bushes. Very disappointed, they are so tiny I'll have to grow them under grow lights for a year or two before placing outside. Just looking at them I think one is already on its way out, it's definitely struggling. Really a shame that such a large, well known company would send out plants like this. Received a clematis I ordered at the same time and it's large, healthy and beautiful. Placed this same review twice on their website with a photo and it's disappeared both times. Photo attached by my name.

I would give them no stars if it were possible. The plants arrived with the tops hacked off, apparently to make them easier to pack. They looked dreadful with bare sticks and leaves cut in half. I complained and they told me this was their normal shipping process. This is nonsense: I bought the same plants from them last year, and they were perfectly fine. So - bad plantsmen, and did not tell the truth. I advise you to stay away!

I ordered eight mini Vista petunias and only six arrived today. The plants were very small.Trying to get them out of their plastic pots was difficult,. Half of the root ball broke off. I was excited about this plant delivery service, but I won’t be ordering anything else.

Flowers looking NOTHING like the pictures. The box that I stored on my front screened in porch made the whole area smell of smoke.... 1/2 the plants are root bound. Two very expensive plants had yellowed broken leaves. I would never have bought these in a store because they look so unhealthy.

I ordered 4 Serendipity Alum perennial plants which were delivered late April. I was VERY DISAPPOINTED in the quality of the plants I received. After numerous emails back and forth, I was told to go ahead and plant them and let them know how they looked in 2 weeks. At $20+ each, (total over $100 with shipping cost) I would have never bought these at that price at a local nursery. Will never order from this place again. Beware, what you see is not what you get.