Always a pleasure working with Providence! The team is friendly, supportive and quick to respond. They genuinely try to help and find the best solutions for clients. I really appreciate all your effor... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Great team in terms of responsiveness and helpfulness. The regular savings products are great but the customer service raises the bar and makes an already great product delivered at the highest level
Company replied
The company has a good team who are well versed with knowledge of the products offered. I really appreciate the well documented brochures that explain well about the investments and more notable os Ar... See more
Company replied
The Providence team is always of great help, especially because I have clients that have different needs. Their responses and turnaround times are always within reasonable time frames. The portal is a... See more
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Company details
About Providence
Written by the company
Providence
Providence is an international life assurance company established in 2009, providing long-term savings and investment solutions for expatriates. We are regulated by the Mauritius Financial Services Commission and support over 8,000 policyholders globally, with more than USD 1 billion in assets under management.
Our products are designed to help internationally mobile professionals build financial security across borders, with flexible solutions that adapt to changing careers, locations, and life goals.
What we offer
- Regular Saving Plan: Long-term, disciplined saving solutions that help clients build wealth over time through consistent contributions.
- Investment Bonds: Single premium solutions for clients looking to invest a lump sum in a tax-efficient and globally diversified structure.
How we work
We partner with regulated financial advisers who provide personalised guidance based on each client’s goals and circumstances. Our role is to deliver robust, transparent products with strong governance and long-term reliability.
Why clients choose Providence
- Established in 2009 with a proven track record
- Regulated and compliant with international standards
- Designed specifically for expatriates with portable, cross-border solutions
- Long-term focus on stability, transparency, and client outcomes
Our commitment
We focus on helping clients build sustainable financial plans for the future, not short-term gains. Whether saving for retirement, education, or wealth preservation, our aim is to provide clarity, consistency, and confidence over the long term.
Contact info
4.4
Excellent
140 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 month
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I think
I think, I like the way the De vere team in Ghana responded to my communication. I admire the professionalism of Mr. Armin and his team in the Ghana Ofiice.
November 12, 2026
From receipt of my request
From receipt of my request, verification communication was distributed that was clear and easy to understand.
November 12, 2026
Timely response
My question/concern was responded to in a timely manner, but information was requested that was not relevant and was not needed had the representative read my file. This meant I was delayed in sorting the issue. Once information was clarified the matter was dealt with swiftly.
November 3, 2026
Excellent Support and Quick Responses
Always a pleasure working with Providence! The team is friendly, supportive and quick to respond. They genuinely try to help and find the best solutions for clients. I really appreciate all your efforts. Thank you, Providence team!
October 22, 2026
I have always had good and timely…
I have always had good and timely feedback from Providence when there has been issue, which have been resolved successfully.
Staff have been helpful in resolving queries.
October 23, 2026
Super service in executing client withdrawal instruction
Had an instruction from client who had to part sell an instrument to fund a partial withdrawal. The whole process was concluded with client receiving funds within 10 working days. That is super service in an industry where some providers are taking over 2 months to process a withdrawal.
October 29, 2026
Premature Rating Request, Slow Response & Process
How do you expect me to review my experience when you send me a premature rating request. The process is still far from complete, another 2-3 weeks according to your last e-mail communication. Thus far the process has been cumbersome and response times slow, I was expecting an online process that could be concluded in 7-10 days. I can only give a proper rating when the process is complete.
October 26, 2026
Always try to solve any issues promptly.
October 23, 2026
Providence has very good customer service
Providence has very good customer service. I am very pleased with them.
October 16, 2026
Reply from Providence
Dear Mr. Duttaroy,
Thank you for your kind review.
We are delighted to hear that you have been pleased with the customer service you received from Providence. Your positive feedback is a wonderful encouragement to our team and reinforces the importance we place on providing a consistently high standard of service.
We appreciate your support and look forward to continuing to provide you with a positive experience.
Kind regards,
Providence
The professionalism is great
The professionalism is great. There are no surprises from what was agreed from commencement of the scheme. Brookes and support team are great. Withdrawals are efficiently managed. Interest are reasonable and management of investments portfolios is great
October 15, 2026
Reply from Providence
Dear Dr. Fore,
Thank you for taking the time to share such comprehensive and positive feedback.
We are delighted to hear that you value the professionalism, transparency and efficiency of our service. It is particularly encouraging to know that your experience has been consistent with the expectations established from the outset and that you have been pleased with the support provided and the handling of your withdrawal requests.
Your recognition of the various aspects of our service is greatly appreciated and will be shared with the wider team.
Thank you for your continued confidence in Providence.
Kind regards,
Providence
Very Responsive
I always get a reply to the emails I send and always get assistance when I requested.
October 15, 2026
Reply from Providence
Dear Mr. Grech,
Thank you for taking the time to share your feedback.
We are pleased to know that you have consistently received timely responses to your emails and the assistance you required. Maintaining clear and responsive communication is an important part of the service we aim to provide.
Your positive comments are greatly appreciated, and we look forward to continuing to support you.
Kind regards,
Providence
Thank you was amazing how you fast you…
Thank you was amazing how you fast you take care my request
September 30, 2026
Reply from Providence
Dear Mr. Fenha,
Thank you for your wonderful feedback.
We are pleased to hear that you were impressed with how quickly your request was handled. Providing timely and efficient assistance is a key priority for our team, and your recognition of their efforts is greatly appreciated.
Thank you again for taking the time to share your experience.
Kind regards,
Providence
Very effective and efficient in…
Very effective and efficient in customer service. Turn around time is exceptional
October 2, 2026
Reply from Providence
Dear Andrew,
Thank you for sharing your experience with Providence.
We are delighted to hear that you found our customer service effective and efficient, particularly your recognition of our turnaround times. Delivering prompt, reliable service is something we place great importance on, and it is encouraging to know that we have exceeded your expectations.
We greatly appreciate your positive feedback and look forward to continuing to support you.
Kind regards,
Providence
As a Wealth Manager
As a Wealth Manager, it is very important to me that my Providers offer state of the art infraestructure, and excellent level of service, both for my clients and for me. Providence delivers on all of these points. Very happy also with their response time.
September 21, 2026
Reply from Providence
Dear Silvia,
Thank you for taking the time to share such positive feedback.
We are delighted to hear that you value both the quality of our infrastructure and the level of service provided by Providence. It is especially encouraging to know that our responsiveness has contributed positively to your experience.
We greatly appreciate your confidence in Providence and look forward to continuing to provide the high standard of service you expect.
Kind regards,
Providence
Reply from Providence
Dear Zaid,
Thank you for your review.
We are delighted to hear that you have had a positive experience and that our team has been able to assist quickly with your queries.
We appreciate your support and look forward to continuing to provide you with a high standard of service.
Kind regards,
Providence
Quick responses with clear guidance
Quick responses with clear guidance, all good!
September 10, 2026
Reply from Providence
Dear Jordan,
Thank you for sharing your experience.
We are glad to hear that you have found our responses quick and our guidance clear. Straightforward and timely communication is an important part of the service we aim to provide.
We appreciate your positive feedback.
Kind regards,
Providence
I have been working with Providence for…
I have been working with Providence for 8 years now. They have made significant improvements over the years on client servicing and transparency. John Kellar has gone above and beyond to assist clients to get the best outcome.
September 1, 2026
Reply from Providence
Dear Francois,
Thank you for your continued support over the years and for taking the time to share your experience.
We are particularly pleased to hear that you have recognised the improvements made over time in our service and transparency. Feedback from those who have worked with Providence over a number of years is especially valuable as we continue to develop and strengthen the experience we provide.
Your kind recognition of the support you have received is also greatly appreciated and will be shared with the team.
Kind regards,
Providence
Reply from Providence
Dear Yee,
Thank you for your feedback.
We are pleased to hear that you have been satisfied with both the service provided and the timeliness of our responses. Your comments are greatly appreciated.
Kind regards,
Providence
Great customer service
Great customer service. Always prompt with responses. Thanks Rachna.
September 8, 2026
Reply from Providence
Dear Ronald,
Thank you for your kind review.
We are pleased to know that you have found our service responsive and that your queries have been handled promptly. Your feedback is appreciated and will be shared with the team.
We look forward to continuing to support you.
Kind regards,
Providence
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