PureCompress Reviews 

I left a review a few weeks ago mentioning the delay in delivery. In an update: I have received my items now BUT I have been sent the incorrect items. I ordered one small and one medium knee sleeve but was sent two smalls.

I couldn’t quite believe that after waiting that long, there was an error…

I emailed customer services about their error and then needed to follow up after a week when I hadn’t had a reply and resolution offered.

When I did get a reply, it was suggested that I don’t send the (not ordered) small back knee sleeve but that I pay £8 for them to send me what I actually ordered. Incredible!!!

Suffice to say, I would encourage anyone thinking of using Pure Compress to avoid, avoid, avoid. I only wished I had read the reviews on here before placing my order.

Received my order and not even the same as on web site no label on the knee strap looks like it’s come from temu . Tried contacting via email about 8 times no reply no phone number to call . As wish to return for refund . Avoid them at all costs
Very bad as no communication at all

I ordered the bamboo knee sleeves. When they eventually arrived they were unusable, as they just rolled straight down. Then the “returns” process began, which involved numerous emails backwards and forwards. I was eventually offered the opportunity to either pay to return the item to China by tracked postage, or to accept a 20% refund. This translated to £8 back on an item that had cost me £44.20, which is, in my opinion, daylight robbery. My advice to any potential customer would be to find an alternative supplier and check their returns policy.

This was horrible brought 4 got 1 which was the wrong size and the one I got was the same as the ones I had brought on temu. The knee brace came from china not the Uk. The product was cheap not like shown online. Doesnt have their logo on it, Its like a cheap copy.

According to Shop app my order was delivered on 14th September. As this was incorrect I emailed PureCompressUK and received an auto response stating they aimed to respond within 24 hours. Three days later I still have no response. Very disappointed with lack of customer service. I feel like I have been scammed out of my money.

Negatives - I thought I was buying from a UK site, however when I received the shipping notification, I realised they were coming from China and consequently took nearly three weeks to arrive. When I did receive them, they were not in the packaging as shown on the website, nor did they have the company logo sewn onto the front of the sleeves.

Positives - I was uneasy about the authenticity of the sleeves, as they were not the same as shown on the website.
I contacted Margaret in Customer Services, who was able to allay my fears and offered to send me some more out as a gesture of goodwill, and I only had to contribute a small attowards the cost of postage.
Overall I am happy with that solution and many thanks to the team at Pure Compress.

I had an issue with the knee supports I purchased, eventhough I had followed the instructions on the measuring the correct size. The supports I recieved have been the best I have ever used in years. I currently have grade 3 damage to my cartilage and a previous meniscus tear. The support has done exactly what they say they do and has helped to relieve the pain, even wearing it at night is fantasic.

I had an issue however with it moving down and ending up scrunched around my knee. I contacted customer services and the care and kindness I have received from Margaret was fantasic. She has gone out of her way to find a solution for me, she is a credit to the company and their customer service.

Thank you so much.

Had an issue with my 1st delivery of a knee sleeve contacted pure compress who sorted out the problem straight away want to give a big shout out to your customer service team they were excellent in replying to my emails and everything got sorted well done guys

The product is supposed to be suitable for large legs . Someone needs to explain that when the bamboo is stretched to fit the larger leg it is then shorter in length with the result that it constantly rolls down , then it is no support.
I asked to return and refund but no prompt reply so I sent it back to the address on the package .
When the company eventually replied I was supposed to send it back at my cost to CHINA! So it wasn’t following their returns policy !
Partial refund offered but that didn’t even cover the cost of postage to England
Disappointed!
The adverts are very good , cannot comment about the product as I haven’t got it, in a forwarding warehouse somewhere in lindon

I made an enquiry while outlining my own personal problem with my knee. I got a speedy reply and I conversed with a lady called Kathleen. My knee is severe and I found it wouldn’t help by using the sleeve. She was quite aware and understood my decision and I under no compliment to purchase. My star rating is for the service through emails I experienced so thank you so much .

This is my second review. I don't know how they get so many good ones unless there are two separate companies. The first sleeves I got were nothing like shown, no logo and no non slip bands. Contacted them for a refund but was told I had to pay return postage...to China! After some back and forth they offered to sent a new pair promising to check before shipping that they were as advertised. No surprise that the second sleeves were exactly the same as the first. Asked to return but again was told to send to China. In the end I got a partial refund as I couldn't face the hassle of making a claim from the credit card or sending back. Although customer service lady was polite and trying to help the whole company is a face and the products a scam, just like the cheap ones at fraction of price on Amzn.

Overall service was great, ordered the product had to wait but any problems i have incurred were sorted out straight away in days to get replacements. Product doing its job very light material, easy to wear under clothes. I would recommend this product.

My Delivery arrived when opening the package my pure knee sleeves was in a smelly plastic bag.
I measured on order but the measurements on these knee sleeves are way out I’m actually 2 sizes bigger than this .
The sleeves looked nothing like the ones online with regards to the name on the front of the ones online but these have no names and no tags they look cheap .
I have contacted this company and am waiting for a response .If the company does not deal with this problem I will be going to trading standards.They should send these sleeves out the way they are shown online in proper packaging and should look like the ones we order online and please get the sizing right.
I am waiting for my reply but wouldn’t advise anyone buying these items.

After trying several different sites and asking about sizing I came across Pure Compress and thought I would give them a try and ordered 4XL. They arrived and straight away I felt the difference to others I had tried. Softer and more comfortable to wear
I was so pleased
I have today ordered another pair . VJ

Very good products, reasonable prices, good communication

Very good quality as advertised They don't roll down.
Soft and washable
I have had to exchange size and have received very good customer service.
Recommended

Very pleased with the knee sleeve, sizing was accurate and it is comfortable to wear and appears to give the correct level of support.
Very impressive customer service department dealt with a glitch in a friendly and efficient way.
Thank you

Amazing customer service, the size didn’t fit so they got it sorted in a matter of days, very happy

I first started using the pure compress after I had tried some other knee braces due to my meniscus tear in my right knee unfortunately a few weeks later my left knee decided to follow. I was very happy with my pure compress bamboo brace I did buy another brand but after realising I should’ve stuck with a pure compressed ones. I have now ordered another four I introduced them to my brother who as also now purchased some ,they give me support and I can now do my normal activities working and Dancing all I can say is stick with the pure compress that’s why I’ve given them the five stars

I thought I had selected a UK company but realised after purchase that products are shipped from China. I've received 3 sets of ankle sleeves, none with sizes on them and none fit. Of course I'm now being asked to pay for the return for items which may well have been sent in error as it would seem the company will take no responsibility for this. I'm looking at consumer law but, for now, would not recommend this company.