Pure Maintenance UK  Reviews 

Would recommend Pure Maintenance UK. Communication was clear and prompt and they did exactly what they said they would do. Stephen and George were excellent to deal with, and disruption was kept to a minimum. The treatment seems to have worked, and they have given excellent advice on how to manage things for the future. Money well spent.

Very disappointed with the mould remediation at our rented home (commissioned by our landlord).

You were aware of the serious health problems our previously fit and healthy family had developed since living at the property. Our health should have been the priority at all times, and I believe it was not.

Your December 2025 DNA test found Chaetomium, Stachybotrys and mycotoxin-producing Aspergillus species, and rated the property “E” on an A–F scale. Although the lab analysis was completed on 15 December, our landlord was still waiting for your report and air test summary on 9 January, and we did not receive the results until 29 January, six weeks later. We had to remain in our home in the meantime not knowing its condition or whether it was safe.

Your report recommended works including removing affected materials with containment, structural repairs, background ventilation, a professional HEPA deep clean, and 48 hours of mechanical ventilation with air movers before we returned. Our landlord carried out the works, and your executive summary said their January schedule of works would be sufficient, yet it was incomplete, with no ventilation works and other areas missing. In the event, the ceilings you recommended be removed were instead treated with Zinsser Mould Killer and Cover Stain primer and painted over. The WC floor and other areas you said should be removed were not removed, and the WC joists were not exposed, inspected or treated. No containment was used (I saw this myself), and there was no deep clean and no air movers. None of your later tests repeated the DNA testing.

Your website advertises a 12-month warranty, but your quote said there was no option for one. When I questioned this, we were told a warranty certificate would be issued, then that the conditions were in the original report, which they are not. We never received a warranty certificate. This contradiction was never explained and left us confused.

Your after-treatment air samples were taken on the same day as the fogging. Your senior staff then contradicted each other: one said testing must wait 24–48 hours, the other said same-day testing proved the treatment worked. This left us confused and worried about whether the results could be relied on.

Your website says your treatment brings mould down to the outdoor-air benchmark, confirmed by independent lab analysis. Yet in your 27 March test, five weeks after we moved back in, most rooms were above the outdoor baseline of 110, and your chart compared them against a UK average of 500. The lab found Chaetomium in a bedroom we believe was our daughter’s, and hyphal fragments (which your earlier executive summary says can indicate active mould growth) in 6 of 8 rooms. Your later report did not mention the hyphal fragments and described the results as “supportive of a successful remediation outcome”. Four weeks later, an independent survey we had to commission for our own safety found no improvement in air quality, ineffective ventilation, carpets containing millions of spores, and very high VOC levels.

We were given no health risk assessment or method statement. You would not confirm the house was safe before we returned, and we found substantial paint and plaster debris in several rooms on our return. I have photographic evidence should you wish to see this.

As nobody would confirm to us our house was safe to return to we had to re-home our daughter with friends, she was recovering from surgery but as we had no reassurance the house was safe for her she had to leave home, at a time when she really needed me. When she eventually came home, after a short time, she collapsed on 1 May and was rushed to A&E, where her ALT liver blood test result was the highest ever recorded for her. This is why clear and honest answers about the air quality mattered so much to us. Since she moved out at the end of May, her ALT has fallen from 134 to 44 and her fatigue is easing. Her doctors are still investigating the cause, but as a family we are hugely relieved.

I believe there was a lack of transparency towards us as tenants, when I was only trying to protect my family and make sure the property was safe. We never had that reassurance and eventually we had to leave, losing our home and our community, at great financial and emotional cost to my family. The loss has been huge and devastating.

Please do respond. When I contacted you directly, I was told all communication had to go through our landlord, and I found your responses vague, confusing and contradictory. I would love a clear explanation of the points above. You have my email address if you wish to discuss any of this. I would be very happy to talk to you so lessons can be learned and others do not have a similar experience.

Pure maintenance are nothing short of amazing. From the first phone call that I had with Christopher, who was so knowledgeable about my issue, to Jonathan who came to treat our property. The warm nature of the team really helps you to feel at ease and rest assured that your problem will be solved. The results were absolutely amazing and now we feel so much better.

Thank You pure maintenance!

I asked for a quote and didn’t proceed as they wanted £700 to proceed with a quote. They called me the next day and I explained I’d gone with another company due to this. That a surveyor came out FOC and so got a quote. Not pay £700 for part of the works and then wait for a quote for the rest. And they’ve harassed me since. Have sent an email today telling them to stop harassing me. No means no. It’s due to that I am scoring them a 1.

Matt the technician was punctual, extremely knowledgeable and able to answer my questions, explaining the process. He did an excellent job of cleaning the area and was very professional. Ezra was the sales person who was very patient before booking the job and helped me to understand what my needs would be.

The team are friendly, informative and very responsive. Jonathan was amazing, communicated before his visit, arrived on time and inspired confidence. A very thorough survey before the treatment, a lengthy report and pre & post air quality lab results, inspire confidence in their service. Highly recommend.

I was very pleased with pure maintenance, very helpful and fast efficient service. Put my mind to rest that all spores had been removed and would definitely use them again . Especially if I move house , to check and remove any mold because it affected my health. Thank you

We called on Pure Maintenance to overcome a Mould problem we had in the bedroom .
When I spoke to them they told me they told there was a package that delt with the Whole Bungalow in one day.
This was a great idea so we went for the package.
It was carried out in one day and has been very effective.
Jack who came to do it explained the whole procedure, very well down to the last detail. Further more tips on how to stop it returning and prevent condensation . We have had no problem since.

Excellent customer service from start to finish, at first I thought it was a bit pricey however considering the level of work they put in on the day, from survey to every room being treated it was money well spent for sure, what a pleasure it was walking into my home and seeing clear walls and ceilings, Stephen was so polite and professional gave me lots of advice, every room now looks amazing, he was there from 8.30 to 4.30pm, left me a hygrometer which I’m obsessed with and have since purchased more for each room, can’t recommend pure maintenance enough have gave me my home back! The report they send has everything you need to know about what was done with detailed photos and thermal imaging, excellent work

The service is not Cheap but it is very Thorough and professional.
The whole house was examined &tested for mold and damp and treated with a mist spray. My concern was underfloor with some mold from previous damp, which again was examined and treated with the mist.
The operative was helpful, Thorough and polite.
I received a detailed 59 page Review with useful information and recommendations. I do also find that the atmosphere / air quality is improved.
All contact with the company was excellent and they could not be more helpful.
It is Definitely a case of you get what you pay for

Without doubt one of the best customer services I have experienced. Joe answered all of my questions and was friendly, patient and knew his stuff. I did not feel any pressure or rush but based on the call alone, I have a good feeling about Pure Maintenance and the service they provide. Thanks Joe :)

They were extremely helpful giving the necessary information required for the job. They were reliable. Kept you in the loop whilst performing the repairs. Their work was superb.

Very professional and polite, Matt cleared the mould from 4 windows, bathroom, washing machine etc.
I would recommend their services and the advice they gave. Thank you!

Incredibly efficient service
Very helpful

My husband was rushed into hospital with an Asthma attack. So I decided to get our house treated against any mould spores. It has definitely helped

All communication was great, and Terry was on time and efficiently did a brilliant job. Thanks!

I have taken down my last review for this company Pure Maintenance UK and reappraised my review. This is due to the fact, that there was an unfortunate delay not due to the company's fault as a person was off sick and unable to able to follow through, The CEO himself contacted me, and has arranged for a follow up visit to have the work agreed upon completed. This company has, been since the discrepancy found has made a first class follow up to address the situation. My first review was written under concern, but that has all been addressed. Couldn't ask for a better company to be doing the work required.

All I can say is just brilliant can’t not fault there work very very pleased

Terry was great! He cleaned the mould very quickly and gave us very useful maintenance tips.

A bit pricy but prompt, polite, and did an excellent job. Would certainly recommend to anyone.

From the initial enquiry to job completion, I found them very professional and knowledgeable. Sam and Rich outlined all the additional advisory recommendations, which we are adhering to, and spent the day surveying and fogging our property. Have now received the in depth mould report and probable causes.