I have yet to receive the product and…
I have yet to receive the product and my tracking number does not work

Reply from Purida
Hi Michelle,
we’re sorry that your parcel had not arrived when you posted this review.
For transparency, these are the shipment facts for order P2643:
• Dispatched from Germany to the United States on 1 September 2026 at 09:13
• Shipping confirmation with tracking link successfully delivered on the same day
• The Mail you have received was with a working tracking link
• Shipment tracking transferred from Pakajo to FedEx
• Latest scan: 23 September 2026 at 09:23 at a FedEx facility
• No answer from you, even if we write to you
We would have appreciated the opportunity to help before this review was posted. A direct message would have allowed us to investigate the shipment with you immediately. This was an international shipment from Europe to the United States, handled through more than one carrier, and the tracking record is updated by those carriers. We are therefore surprised that the matter was raised publicly without first contacting us.
Please contact us at info@purida.de quoting order P2643 so we can continue following up on the shipment with you.
Kind regards,
The Purida Team







