Defected and now damaged products
I bought a mat for Marvel Crisis Protocol, it's a good mat so I bought a couple other products.
Do not make this mistake.
I purchased 2 x 44x60 neoprene mats my wargaming club, I was initially going to stick a big order in for 10 or so but thought I'd test the waters. I'm so glad I did.
My mats were ordered when the big heatwave was happening, when they arrived we discovered they are smaller than they should be.
I sent evidence of this to their customer support potentially asking for either a return or a refund. I was told to simply "stretch" the mats myself, this happens and they should go back to their original size. Interesting!
After an attempt at stretching one of the mats it tore slightly. Superb.
Why was this order processed if the company knew the mats could/would shrink?
Why would this company let people order from them if they knew they'd be defected?
I thought I'd be saving some money as they had a code for 20% off at the time, but instead I've got mats that are no longer fit for purpose, damaged product which was damaged via advice from customer support AND a customs bill which has cost me more than I'd have paid if I'd used a different company such as Deep Cut Studios.
"As a token gesture of good will" I am waiting on a refund of 13 euro from a 200+ euro order.
Order was placed 2 months ago, message saying I'd get a refund was 10 days ago.
When I try to contact customer support I get an error message. Convenient
Avoid, avoid and avoid. I'll be warning everyone I know, every club, every game store, every TO. Everybody.
This is going in the Book of Grudges.