QBE Europe Reviews 

After submitting a claim with QBE I received a scam call, the scammers knew my details so clearly QBE had leaked my personal information. I reported it to them but after one token response, nothing. Crickets. Then I contacted them when I found out that the other party had fraudulently claimed that a female was driving. The driver was MALE. They ignored this and processed the claim anyway. I recently got quotes for car insurance and, due to the fact that this fraudulent claim placed ME as the driver at fault, premiums I was quoted were through the roof! I had to withdraw from the purchase of a car as a result. Absolutely unacceptable lack of due diligence, not that the UK "legal system" will hold them accountable. If QBE spent more time adhering to basic legal obligations and less time virtue signalling with their "pride" email signatures, innocent law abiding citizens would not be disadvantaged by their absolute incompetence and appalling negligence. Utterly DISGUSTING!

Minus a million if that was possible.

Corporate manslaughter appears to be the end goal from where I sit.

If you financially abuse a compromised person enough- they will evaporate or be dead before any due payment is actionable.

New depths of sub humanity
New depths for corporate moral turpitude

Make sure you tell the FCA for market intelligence and future policy changes

You don't want to be the one who remaining family have to take up a court case after you're dead and gone.

Vehicles insured with QBE should be required to drive around with large stickers saying beware, my insurer does not pay out. Better still, the regulator should step in and close them down. I was hit by one of their customers' vans, their lawyers have admitted liability but they have not paid out. We have applied to the courts and are awaiting a date for the hearing. The amount is just over £30k. At any one time they are preventing a huge pile of money from circulating in the wider economy and wasting the courts's resources. No shame.

Terrible insurance company as they insured a third party who is at fault and now they are not paying out their liability , best action is small claim courts . Best sue them in court and when they do not pay !! Recover from their head office !!!

Charlie was pretty good on customer service. Explained it all to me relatively simply.

It's a shame I can't give zero stars. Their customer service is utterly shockingly bad. I had commercial vehicle insurance with them which they declined to renew and have since not cooperated in providing a proof of no claims bonus that the new insurer requires. This is standard practise in the insurance business and for them to refuse to see it as an activity that they need to fulfil I find shocking. I recommend that people do not ensure with QBE especially for vehicle insurance as when you cease business with them they refuse to engage or refuse to accept their responsibilities and leave you with a heap of trouble to sort out. Avoid them completely.

Having worked with QBE for 20 yrs as a broker I can confirm they are a brilliant business, with knowledgeable underwriters. The poor reviews only reflect personal lines from what I can see, and that isn't a fair representation.

This is not just one of the worst insurance companies in the UK – it is the worst.

They initially denied liability even though their insured driver hit my parked vehicle. Absolutely unbelievable. They deliberately drag matters out, ignore you for as long as possible, and only accept responsibility once you threaten court action. At that point, they suddenly admit liability and pay out, which says everything about their practices.

Customer service is practically non-existent. Calls go nowhere, emails are ignored, and there is no sense of accountability whatsoever.

Someone genuinely needs to raise funds through crowdfunding and take collective legal action against this company. The sheer number of negative reviews speaks for itself, and the few positive ones appear highly questionable at best.

It is completely ridiculous that a company operating like this is still allowed to trade.

QBE The worst insurance company, never trust them, only promises and never do their obligations.

We picked this insurance after a bad experience with previous insurer, and not many insurances offer landlords insurance, so again, chose QBE. Absolutely disgusted that our insurance has declined our claim (which we are now escalating), due to the builder report stating that the damage was due to leaves. When there wasn't ANY issues with leaks in the roof with the prior rain or subsequent instances of rain that occurred that same week after this particular storm. This particular storm damaged MANY businesses roofs in our local area, so clearly it was the storm. Not to mention storms can also blow leaves onto the roof ? Which obviously is not due to anybody's negligence.. However I know for a fact my husband and FIL have been on our roof over the recent months anyway. Whats the point of having insurance if we are just constantly fighting them for anything?

My partner was involved in a hit and run on his motorcycle he was hit by a four wheel drive that was speeding QBE claims that he shouldn’t of pulled out if the person was speeding ( he didn’t see them when he was turning into the street they came out of no where ) the driver sped off my partner was taken to hospital and could of died there was witnesses and after 8 months of not investigating anything they have told him they will not process the claim

Currently fighting a claim against qbe who insured the vehicle that hit my car on the rear when trying to turn left when in the wrong lane at a island 7 months on have now had to use my legal cover to claim my money back even though it was his fault .going by the 1 star reviews I can see this being a long journey to get my money back

This insurance company will take your money for years and then put you through years of hoops and legal proceedings when it comes time to make a claim. They will never pay out!

Have a car insurance policy with QBE, took it out for our travelling holiday and unfortunately we had a storm damage our windshield wipers which caused damage ro the windscreen. Our policy has a windscreen cover. Lodged a claim when returned from holidays and have nothing but dramas with them since lodging, they accepted it at first then rejected it as they wanted the full itinerary and so many more details, it was getting beyond a joke, every day there were emails stating it is being looked at by our team and will get back to you. In the end we cancelled the claim as causing too many dramas.....should have checked out the reviews here before going ahead with them.

They lie about injured workers. Tell people your claim is fraudulent despite MRI's. Do not pay reimbursements back to injured workers on time, I still have an outstanding reimbursements from June. In breach of S13 and fail to acknowledge medical issues written on your capacity certificate. Fail to approve or deny medical referrals in breach of S13. Fail to get injured workers home so they are left living in a park full with homeless people despite ICARE stating they should get you home. Case managers get a $1500 bonus to close the file of injured workers without paying them out. Do not trust this company under any circumstances.

QBE admitted 100% liability, then ran a box-ticking, obstructive process. They cherry-picked information to suit their narrative, while sidelining and ignoring the MedCo report to force a lower compensation tariff.
When this was challenged, they hid behind “our Stage 2 has ended - accept the lower tariff or we'll see you in court” rather than engage with the actual evidence.
This is bullying by design: hide behind process, brandish court as a threat, and pressure people into underpaid tariffs knowing most can’t face litigation.
The arranged Physio was mishandled and mis-recorded (marked “failed to attend” despite attendance and further sessions requested by the Physio Therapist, still not resolved!).
Communication was abysmal - weeks of silence unless I chased.
I raised a complaint due to the failures encountered, however even the complaints team were inept; their “final response” whitewashed the handling failures and dodged the actual issues, giving a very clear impression that their aim is to protect their own rather than dealing with very valid complaints.
When I inferred that, unless the complaint was addressed I would be left with no other option other than escalating to the Ombudsman, their response was very flippant and without a care.
Reading other reviews, it looks as though this is a common tactic used by QBE regularly and I would strongly advise against anyone using this company.
I did not want to, but I am now escalating this to the Ombudsman.
A dismal example of process over fairness -designed to underpay, not to do right.

**UPDATE** - QBE has chimed in to say my case is “settled.” Yes - settled under protest after I was effectively coerced by process into accepting a lower-than-tariff payout because I couldn’t sink more time or money into litigation.

That is not an endorsement of their valuation or conduct. It follows weeks of silence, cherry-picked protocol and a complaints team that dodged the core issues. This isn’t resolution - it’s failure dressed up as closure.

This is clearly a company that doesn't care about its reputation. I have been a long time customer and tried to make a small claim for repairs after someone tried to steal my bike. They've tied up my claim in arbitrary 'investigations' for 3 weeks and left me without a vehicle. Will be leaving as soon as I possibly can.

Like others have said. They are the worst company you could wish the 3rd party is insured by.

My car was hit by a Truck insured by QBE. He changed lanes without looking and ultimately ripped the front end of my car off.

It's been 3 weeks and I've not been able to get a response from them even after my insurer has contacted them multiple times. Due to this delay I've been unable to get a courtesy car. It's impossible to get them on a call and emails go unanswered.

I think I will possibly have to take them to court to recover my losses as other reviewers have done.

AVOID IF YOU WANT INSURANCE IN PLACE THIS IS NOT INSURANCE COMPANY ITS FRAUDULENT ORGANISATION

Do not work with this company. They charge for no reason and create nonsense for you.