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Quax Reviews 

19
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TrustScore 3 out of 5

3.1

Electronics & Technology
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Company details

  1. Electronics & Technology

Written by the company

With over two decades of designing and crafting baby products, Quax stands on a foundation of excellence. With a family legacy spanning over 100 years in the baby business, our expertise runs deep. At Quax, we embrace the belief that the baby and children's room is a seamless extension of this life philosophy. For us, it is crucial that the new furniture and essentials entering the home with the arrival of a little one are not only functional but also provide aesthetic value. In doing so, we not only create a harmonious environment but also a sense of serenity - something a new family needs to balance the numerous changes in this special phase of life. Quax is committed to creating an atmosphere where families thrive, where tranquility and beauty go hand in hand, and where every moment of parenthood is embraced with grace and style. Explore here all the interior pieces to create a soothing environment in your home. We love to go wild on beauty and joy. We know you want to shape life exactly as you see it. That’s why we create interiors that suit your taste.

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3.1

Average

TrustScore 3 out of 5

19 reviews

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1-star

No recent history of asking for reviews

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Replied to 57% of negative reviews

Typically replies within 1 week

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3.1

All reviews

(19)

14 reviews in the last 12 months

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Rated 1 out of 5 stars

Bought children’s beds that was…

Bought children’s beds that was supposed to be up to 5 years old with a two-year warranty? The bed basically broke within 4months of usage I tried to contact the team. They said it doesn’t go under warranty because the bed has been opened which basically was due to the fact that the parts were broken and when assembling parts wouldn’t fit they completely refuse to replace it and send said that if I if we want to replace it here the code for the parts and I should be ordering them myself as they don’t operate in my country just completely ignored the fact that it was less than a year that it was bought and just absolutely horrible company. Not helpful quality of product is poor for the price that you highly overpriced for the products and very poor company does not care about the customers DONT BUYYYY

September 22, 2026
Unprompted review
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Rated 1 out of 5 stars

Dump 150kg furniture on the street and expect you to move it yourself 9 months pregnant

You deliver nursery furniture via a delivery service who just dump it outside your front door. I’m 9 months pregnant and paid €100 for the delivery. We have an elevator, what am I supposed to do with a giant pallet and 150kg of furniture. Never experienced such incompetence or an helpful driver.

September 14, 2026
Unprompted review
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Reply from Quax

Hello,

We are sorry to hear that the delivery experience did not meet your expectations, especially at such a late stage in your pregnancy.

We would like to clarify that our furniture deliveries are made to the kerbside, as clearly stated in our delivery conditions. The €100 delivery fee covers the transport of a large and heavy furniture shipment to the delivery address, but does not include carrying the items inside or placing them in a specific room.

Deliveries take place within a time frame communicated and agreed upon in advance, allowing customers to arrange the necessary assistance to bring the furniture indoors upon arrival.

That said, we are sorry to hear that you experienced the driver as unhelpful. Even within the limits of a kerbside delivery, we expect every customer to be treated in a friendly and professional manner. If you contact our customer service team with your order details, we can look into the delivery with our transport partner.

The Quax team

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Helpful, fast, understanding. Been so positively surprised that a company actually cares about its customers! Thank you

March 12, 2026
Unprompted review
Rated 1 out of 5 stars

Kyo Commode

We recently bought the new Kyo commode and it’s an understatement when I say that we are disappointed with the quality. Don’t even get me started on assembling the commode itself. The instructions were horrible and the commode itself is built in such low quality MDF wood. At this price point, you would expect at least some parts to be real wood or at least something that is built sturdy. Really disappointed on this purchase. They advertised it so nicely. When we were building the cabinet doors, the mechanism gave up so quickly no matter how careful we were!!! Now we’re stuck with a commode with a door that doesn’t open.

February 13, 2026
Unprompted review
Quax logo

Reply from Quax

Dear Christine,

Thank you for your feedback. We’re sorry to hear that the Kyo Chest did not fully meet your expectations.

We would like to clarify that the Kyo Chest is not made of MDF. The KYO collection is produced from premium laminated chipboard, a deliberate material choice that ensures durability, stability, and a high-quality finish. This information is clearly communicated in both the product description and the technical data sheet, allowing customers to make a well-informed decision prior to purchase. Naturally, a different material choice can also lead to a different perception or expectation of the product.

In addition, all Kyo furniture is equipped with premium Hettich hardware, a well-known and reliable standard in furniture fittings. For this reason, difficulties during assembly are not considered normal. Should you encounter any issues during installation, our service team is always ready to assist you and guide you through the process. You can reach them at service@quax.eu.

We have not received similar feedback regarding the assembly instructions so far, but we remain open to reviewing any concerns you may have and are here to help if you encounter any difficulties.

Many of our retailers and our showroom also offer the possibility to view an expo model in person to support an informed purchase.

If the product ultimately does not meet your expectations, we kindly refer you to the return conditions of your point of purchase.

Kind regards,
The Quax Team

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