Radis Reviews 

Dreadful service. Incompetent management.rude untrained staff. You are NOT SAFE in their care. They just care about the money you pay. Never use avoid at at cost

PATHETIC

Service or lack of it carers not showing up
Carers not staying alloted times that are paid for
Dinner time carer comes at 1 pm tea time carer comes at 2 pm dinner time at 6.30 and morning carer comes at 10 am 16 hours without a carer

Supposed to have a meeting with someone at the bungalow today 1 hour late phoned they are coming phoned again after 2 hours they waited 20 minutes no answer so left

IT'S A BUNGALOW YOU HAVE TO PASS THE FRONT ROOM WINDOW YOU HAVENT BEEN THERE YOU LIARS!

Been 4 months or so now will be looking into other services these are a bad joke

.... Shouldn't be in operation after failing to keep one of your clients safe. Leaving them lonely, sat in their own filth and fed dog food. You are pinning this on one worker, who allowed this to happen? Why did this happen? What measures have you exactly taken to ensure it doesn't happen again? You've given very vague answers. Ultimately, who is in charge of the Carer, and why haven't they been under any scrutiny? Isn't it there job to oversee and control the quality of care. Or is this not important? You hired someone who can't read English. Who allowed this?This has never been addressed. You as a company have played a part in this however you continue to distance yourself from the individual. You made an error in judgement, quality of care, and lacked the reasonable skill.

Shame to see workers making fake comment. Is Trustpilot no longer trustable?

Hires people who can't read to care for others, and fed dog food to a dying woman because they couldn't read the packaging. How are you supposed to care for others of you can't read? Clearly, you cant.

Trustpilot, you say your site is "for people who've had a genuine buying or service experience" yet several of these reviews seem to be by the management and staff of Radis. Have I misunderstood?

Fed an elderly woman dog food. Yes, you read that right. Disgraceful company, should be driven out of business

If you like dog food this is the place for you.

Representing a charity I enjoyed the experience of working with Gary Dickerson during a condition survey of four Radis properties, two sited in Coventry and two in Stratford. The day proved to be successful for two reasons; 1) the high standard of the properties, 2) the knowledge and support provided by Gary. Thank you Gary and Radis.

I have been working for Radis Community Care as a Service Manager in Cambridge for over a year, and it has been an incredibly rewarding experience.

I am fortunate to manage a number of services with fantastic teams who consistently demonstrate dedication, professionalism, and compassion. They go above and beyond every day to ensure that the people we support receive the highest standard of care and support. Their commitment to promoting independence, dignity, and wellbeing is truly commendable.

Across all of the schemes I manage, the staff work tirelessly to build positive relationships with both the people we support and none supporting tenants. They show genuine care, patience, and understanding, often exceeding expectations to make a positive difference in people’s lives.

I am extremely proud of the teams I work alongside. Their hard work, teamwork, and person-centred approach are the foundation of the high-quality services we provide. I look forward to continuing to support and develop our services while maintaining the excellent standards that our staff deliver every day.

I would like to forward my thanks to your company as I was asked by the supervisor of the district nurses “was I happy with my care with Radis and I was very happy to express my views as yes, all carers and the management here especially namely the new manager Shahina and the team leaders Nelly and Donna

Ive have just taken on a service user who had a short time with Radis, from what I’m hearing of the standard of care they provide, shouts safeguarding, also the people on the end of the phone showed no respect or compassion and as a carer listening to this I’m appalled
I felt I had to say something
Cambridge area

I am a tenent living an an apartment where Radis has just started working. In just four weeks they have managed to turn our homes from a happy go lucky block of apartments into a place of stress and worry. Since arriving they have had our lovely support staff either in tears or in some cases leave. But the worst thing of all they are trying to bully tenets into paying for care we do not want or need, As I said this is Independent living, We have even been sent bills for care we have not had and in a lot of cases we have not agreed to (we have not signed a contract) If we do not pay it has been mentioned legal action could be taken to recover it. There for in my opinion if you can have nothing to do with this company

I have worked for Radis for 12 years now, and I have done since leaving school. I started at a care worker on visiting care, and moved into extra care after a year, whilst being there i applied and was promoted to team leader and then a few years later service manager.

I love working for Radis and feel that the values are exactly what works for me. There is endless support for those who ask for it, and as a company they because in always giving the option for professional development and internal progression.

They listen to ideas and give credit where it is due.
I do not ever see myself leaving Radis and cannot recommend them enough. There is such a variety of positions in the company and areas of care to cover that you can gain such a vast amount of knowledge and experience.

In my time with Radis I have seen people progress from working in care to be nurses, paramedics, social workers. And Radis helped pave the way for them to do this, while supporting them during their studies.

I have also completed many different qualifications whilst in employment and am proud that I was given every opportunity to do so.

Honestly, this is by far the worst company I have ever worked for.
4 years of my life wasted!!!

When I started, all the staff had minimum 37.5hr contracts then Somehow, those contracts conveniently went “missing,” and everyone was moved onto zero-hour contracts without transparency or proper explanation. That alone speaks volumes about how this company operates.

I would strongly advise anyone considering joining to think very carefully — and to ensure you have union support. The culture is toxic, and the emotional toll is real. They breach so many rules and regulations/ protocols and breach risk assessments.

The manager at the burntwood service is unprofessional, dishonest, and openly bully’s all the staff she don’t like which are 99.9% of them. The amount of complaints made and nothing gets done.
honestly she don’t have a clue how to do her job.
Concerns raised about threatening language and inappropriate conduct were dismissed as “insufficient evidence.” Yet, just two weeks after raising those concerns, I was suspended on allegations of being a “threat” myself. The pattern is clear: if you speak up, the situation is turned against you.

There is a consistent culture of manipulation, coercion and Issues are brushed off as “he said, she said,” while narratives are quietly rewritten to justify disciplinary action. She decides who she wants to follow through with complaints

Confidential information is discussed openly with colleagues. The Staff are talked about behind their backs.
There is no acknowledgment or basic professionalism unless something is wanted from you.
Threats about job security are frequent — being told the service is failing and staff could lose their jobs is daily. If you cannot cover shifts, they mess with the rota so you miss out, lose money/ shifts
you are warned you will “happily be dragged down the disciplinary route.” If you don’t do shifts.

Guilt-tripping is just the standard practice in this job.
Staff are repeatedly reminded they are “replaceable.”
On-call issues are ignored by the manager, Everyone reaches out to the team leader as she’s more approachable and understanding (she is the biggest asset to the job, and has the kindest soul)

Credit is taken for work said manager has not done. But her Mistakes are passed onto others. There is a complete lack of accountability and support.
What is most shocking is the contrast between the company’s public claims of “support and respect” and the reality experienced by staff. The gap between words and actions is staggering.
I cannot recommend this company to anyone seeking a professional, supportive, or respectful working environment. I would highly advise you to seek other employment.

I have so much more to say but they’re the type of company to sue you, so I’ll add “ALLEGEDLY”

So DO NOT WORK FOR RADIS!!!

I have worked for the company for 3 years now and i enjoy the variety of work my job role gives me. I am a Care Team Leader and i assist team with supporting the clients to have a positive experience with every visit. My job role also means that i assist and support the manager on a daily basis.

I Have worked for Radis for five years as a team leader , i thoroughly enjoy my job , we work in a person centred way tailoring to individuals needs , ensuring we give a positive experience with every visit .

Radis care is family run and this shines through, the owners really care about the people in their services, both service users and staff.
The compassion and care given to anyone needing care is kind beyond words, the carers go above and beyond to ensure there is nothing but happiness, such a wonderful bunch of people!

High-quality service, and feeling valued, purposeful work, a supportive culture, and opportunities for growth.Overcoming challenges that lead to personal growth and learning

I am a resident of a care home ran by Radis community care, I am absolutely disgusted by this situation, the staff are treated like slaves they work 15 hours a day hardly any breaks no sick pay they are on about 12 to 13 pounds per hour and the fully qualified caregivers are on just 7 pence more than the unqualified caregivers. We have had about 10 carers leave due to stress and unfair conditions, plus we have three ladies on maternity leave. They have only taken on one lady who is really good and nice but we just can’t understand her and this is not racism she is really good at her job. The caregivers are being trained in Welsh law which is so wrong. I wouldn’t recommend this company if my life depended it.