I was dealing with Glenda from Radius recently and found her very helpful and easy to deal with. She was friendly, professional and took the time to go through everything with me. Nothing was too much... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic company to deal with, no hard selling, everything was explained fully, great prices and products. Very quick to set up, no lengthy forms to fill in no, long conversations to sit through, all... See more
Company replied
Great demonstration! James was extremely friendly and knowledgeable. He highlighted several valuable areas of the telematics dashboard and showed me how to gain the insights we need to get the mo... See more
Company replied
I am new to Kinesis Telematics and needed some guidance of how to use the system. Steph Harding was incredibly helpful and explained everything in a clear, simple and easy- to- understand way. Her s... See more
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Company details
- Business to Business Service
- also in
- Business Insurance Company
- Energy Supplier
- Fuel Supplier
- Telecommunications Service Provider
- Telematics Service
Written by the company
Solutions for businesses of all sizes. Our tailored solutions allow you to benefit from a one-stop shop that can help keep your business on the go and connected. We offer fuel cards, telematics, vehicle leasing, business insurance, EV charge points, telecoms and more to businesses globally. Established in 1990, we're trusted by over 450,000 businesses all over the world to help them grow and become more productive.
Contact info
United Kingdom
- radius.com
Fuelling Business Growth
4.6
Excellent
5K reviews
Asks customers to review
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Helpful and efficient
Advisor Gloria was very helpful and efficient in helping me get to the bottom of my query.
November 10, 2026
Unprompted review
Reply from Radius
Thank you for taking the time to leave such a positive review. We are delighted to hear that you had an excellent experience with our team member Gloria and found the support helpful, professional, and clear. Your feedback is greatly appreciated! We will be sure to pass this on to Gloria!
Reply from Radius
Thank you for your nice feedback!
Extremely Poor Customer Service
Extremely Poor Customer Service – Not Recommended
Very disappointing and unprofessional service. The staff seem to lack knowledge and understanding of their own job, particularly when dealing with mobile phone contracts.
It has been nearly a month, and I am still waiting for my handset. Initially, Harry Wise provided the wrong delivery address, so the delivery driver returned the handset. Despite the inconvenience, I was given a further four weeks’ waiting time.
This level of service is completely unacceptable. I would strongly advise others to think twice before taking out a mobile contract with this company.
I certainly would not recommend them.
October 5, 2026
Unprompted review
Reply from Radius
Hi Mehmood,
Thank you for taking the time to leave a review. We are sorry to hear that you are disappointed with your experience.
We would like to clarify a few points regarding your order. The delivery address was amended as a digit was missing from the original address details, and it was corrected to the correct one.
We also communicated from the outset that the iPhone 18 you ordered was on back order with our supplier. In addition, a welcome email was sent to you advising of the current delays affecting deliveries of the new iPhone 18, so expectations around stock availability were communicated throughout the order process.
Harry also discussed the handset availability with you directly, and you confirmed by email that you wanted Radius to send your EE SIM card as soon as possible rather than wait for the handset. Your SIM has since been activated and connected.
We fully appreciate that waiting for a new handset can be frustrating. However, the delay is due to supplier stock availability rather than a lack of action on our part. As soon as our supplier confirms that stock is available, we will arrange immediate dispatch of your handset and keep you updated throughout.
We value your business and are committed to providing a positive experience. Should you wish to discuss your order further, please contact our Customer Services team, and we will be happy to assist.
My issue was resolved promptly
My issue was resolved promptly by Lizzie and I now have access to everything I need on their Portal.
November 9, 2026
Unprompted review
Reply from Radius
Thank you for taking the time to leave such a positive review. We are delighted to hear that you had an excellent experience with our team member Lizzie and found the support helpful, professional, and clear. Your feedback is greatly appreciated! We will be sure to pass this on to Lizzie!
After having major issues with an…
After having major issues with an insurance company Sophie Cargill has been absolutely brilliant in dealing with the issues and getting them resolved through her persistence to sort out.
I can't recommend Radius enough for insurance solutions
Simon Burgess
Burg Freight Ltd
November 9, 2026
Unprompted review
Reply from Radius
Thank you for taking the time to share your experience. It is great to hear that our colleague was able to assist you so effectively and resolve the difficulties you were facing through her dedicated efforts. We appreciate your recommendation and look forward to continuing to support your business with its insurance requirements.
Great customer service
Emailed customer service and received a reply quite quickly from Lizzie who was able to help with my query by passing my details onto Account Management.
All of the service I received was excellent.
November 5, 2026
Unprompted review
Reply from Radius
Thank you for taking the time to leave such a positive review. We are delighted to hear that you had an excellent experience with our team member Lizzie and found the support helpful, professional, and clear. Your feedback is greatly appreciated! We will be sure to pass this on to Lizzie!
Always easy to deal with and addresses…
Always easy to deal with and addresses any problems we have had with ease and in great timescales Dom even calling up to see how we were getting on after the problem had been resolved.
November 5, 2026
Unprompted review
Reply from Radius
Thank you for taking the time to leave such a positive review. We are delighted to hear that you had an excellent experience with our team member Dom and found the support helpful, professional, and clear. Your feedback is greatly appreciated! We will be sure to pass this on to Dom!
JUST VERY EFFICIENT
November 9, 2026
Unprompted review
Reply from Radius
Thank you for your lovely feedback!
We signed up for two fuel cards to save…
We signed up for two fuel cards to save around 2p per litre. We've paid a monthly card fee of £4.80 for the two cards since then, which their own website says covers card manufacturing, distribution, maintenance and admin.
This month we got a £50.40 invoice for an "Annual Card Charge" we were never told about. We can't find it anywhere on Radius's published UK account and card charges page. The only card fee listed there is the monthly one we already pay. So we're effectively being charged twice for the same cards.
Worse, we've been told that if the direct debit for this unexpected invoice fails, they'll add a £60 failed-payment fee. That's more than the invoice itself, and more than the £40 the Late Payment Act allows for recovering a debt of this size.
On two cards, the monthly fees plus this annual charge wipe out what a 2p/litre discount would ever save us. Before you sign up, ask for every fee in writing and check your invoices closely. Earlier this year the prices were astronomical compared to the pump so we stopped using them. We've formally disputed the charges, made a formal complaint to head office and will update this review based on how Radius responds.
November 9, 2026
Unprompted review
Reply from Radius
Hello John, thank you for taking the time to share your feedback. We are sorry to hear about your experience and appreciate the concerns you have raised regarding the charges applied to your account.
We understand how frustrating it can be to receive an invoice for a fee that you were not expecting, particularly when you feel the information was not made clear at the point of sale or through our published pricing information. We also appreciate your concerns regarding the potential additional charges referenced should a payment be unsuccessful.
We take comments such as yours seriously and would like the opportunity to investigate this matter fully. Unfortunately, we have been unable to identify your account from the information provided within your review. We have requested further information to try to find your account and review your concerns.
Kindest Regards,
Radius
Lizzie was most helpful and helpful and…
Lizzie was most helpful and helpful and even made a follow up to ensure all was good
Many Thanks Mark
November 9, 2026
Unprompted review
Reply from Radius
Thank you for taking the time to leave such a positive review. We are delighted to hear that you had an excellent experience with our team member Lizzie and found the support helpful, professional, and clear. Your feedback is greatly appreciated! We will be sure to pass this on to Lizzie!
I was dealing with Glenda from Radius…
I was dealing with Glenda from Radius recently and found her very helpful and easy to deal with. She was friendly, professional and took the time to go through everything with me. Nothing was too much trouble and I really appreciated her help. Great customer service altogether. Thanks again, Glenda!
October 19, 2026
Unprompted review
Reply from Radius
Thank you for taking the time to leave such a positive review. We are delighted to hear that you had an excellent experience with our team member and found the support helpful, professional, and clear. Your feedback is greatly appreciated! We will be sure to pass this on to Glenda!
Great app ⭐️⭐️⭐️⭐️⭐️
November 7, 2026
Unprompted review
Reply from Radius
Thank you for taking the time to leave us a review and for your comment regarding our App
Fantastic customer service
Great customer service! Meghan dealt with me and was friendly and easy to communicate with. I really appreciated her excellent service and clear communication. Highly recommend!
November 6, 2026
Unprompted review
Reply from Radius
Thank you for your 5-star review. We're truly grateful you took the time to describe your experience with Meghan. Your feedback is highly meaningful to us, and we're delighted to hear that he was able to assist you to such a high standard. We'll ensure your comments are passed on, as recognition like this is a great incentive for our team.
Tracking issue with the gps
Anthony Yates helped me sort the issues that I was having with my dash camera and tracking device in a speedy and friendly manner.
With emails to see how things were progressing and checking if the work completed had sorted the issue.
He is a credit to the company
November 4, 2026
Unprompted review
Reply from Radius
Thank you for your 5-star review. We're truly grateful you took the time to describe your experience with Anthony. Your feedback is highly meaningful to us, and we're delighted to hear that he was able to assist you to such a high standard. We'll ensure your comments are passed on, as recognition like this is a great incentive for our team.
Brilliant service
I had a quick efficient call with Andrew Powell, he was very clear and proactive. could not recommend him more!
November 6, 2026
Unprompted review
Reply from Radius
Thank you for taking the time to leave us such a wonderful review. We are delighted to hear that our team member provided clear, proactive, and efficient support during your call. We will be sure to pass along your kind feedback!
Great demonstration!
Great demonstration!
James was extremely friendly and knowledgeable. He highlighted several valuable areas of the telematics dashboard and showed me how to gain the insights we need to get the most out of the trackers we have with Radius.
The session was very informative, and I now have a much better understanding of how to use the system effectively.
November 6, 2026
Unprompted review
Reply from Radius
Thank you for your 5-star review. We're truly grateful you took the time to describe your experience with James. Your feedback is highly meaningful to us, and we're delighted to hear that he was able to assist you to such a high standard. We'll ensure your comments are passed on, as recognition like this is a great incentive for our team.
Rated as 1 as zero was not an option.
Rated as 1 as zero was not an option.
Been waiting for a month for them to provide PAC codes so we can move our 16 business mobiles, but totally incompetent.
they appear to have good reviews for selling you something, but god help you when you try to leave!
November 6, 2026
Unprompted review
Reply from Radius
Hi Dave
Thank you for your review. We're sorry for the frustration and delay you've experienced whilst waiting for the PAC codes for your 16 business mobiles.
As these mobile numbers formed part of an acquired customer base, from Air to Radius, the initial PAC information we provided was based on the records available to us at the time. Unfortunately, it has since become apparent that additional PAC codes are still outstanding from the underlying provider.
I can see that Sabreina has been managing this matter for you and responded to your enquiry on 6 November with an update. We understand that waiting this long is unacceptable, and we sincerely apologise for the inconvenience caused.
We have chased the supplier again today and, as soon as we receive the remaining PAC codes, we will provide them to you immediately. We appreciate your patience whilst we work to resolve this as quickly as possible.
Thanks
Pauline
Curtis McGowan was 5⭐️
Curtis McGowan was 5⭐️ efficient, informative and made me aware of offers that will really help with our business thank you!
November 5, 2026
Unprompted review
Reply from Radius
Thank you for taking the time to leave us such a wonderful review. We are delighted to hear that our team member was efficient and informative, and that they were able to highlight offers to support your business. We will be sure to pass along your kind feedback.
Great experience
November 5, 2026
Unprompted review
Reply from Radius
Thank you for taking the time to leave us a review.
Easy to talk to & understand what I was…
Easy to talk to & understand what I was trying to explain
November 5, 2026
Unprompted review
Reply from Radius
Thank you for your kind words and loyalty to us. We hope to continue our hard work to support you.
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