Railbookers Reviews 

I have just returned from Canada in September and Norway in October and both trips were really quite well organised with most hotels located walking distance from the stations. I experienced friendly staff on organised day tours and the hotels were clean and comfortable most in the centre of town. It was nice to have things organised in advance and often met up with people along the way that were doing the same trip. For me it worked well.

I had booked a trip to Norway for March 2028. I wanted to upgrade my class of travel on a couple of journeys. I spoke to Jarred Padmore who quickly managed this for me. Once again another excellent member of the team. Thank you Jarred.

Excellent information for my group trip. All questions were answered.

Allison Foley….THANK YOU!!!!

We booked an October Italy vacation back in February through an AAA agent. She was excellent, and she believed Railbookers best fit our needs. The vacation was then booked by her through Railbookers.

Well in August this wonderful travel agent left AAA and a different agent took over, one not really able to assist us.

We decided to work directly through Railbookers, and fate was smiling on us because it led us to Allison!

Allison answered our questions, and when she didn’t know the answers, she worked to find them and actually would get back to us with responses and solutions!

One situation was particularly sensitive, an added significant expense never pointed out to us by AAA’s new rep. Allison even helped us navigate this issue and arranged a professional courtesy that helped keep us on track and within budget.

Now, our trip was already booked, long paid for….but Allison still represented us as though SHE was our primary travel agent! Allison was professional, thorough, accurate…everything we were looking for in an agent representing us for international travel.

Next time we will contact Railbookers directly to make travel arrangements, and hopefully we will be able to work with Allison Foley.

We will leave an additional review for Railbookers’ general services, because our two weeks were flawless and we know it was due to the company and the vendors with which they contract. On a trip like this, so much could go wrong, and the fact that nothing did is exceptional in itself. But the service was far over the top, more than we expected!

Before that, however, we needed to put a spotlight on Allison and extend our heartfelt gratitude and thanks!!

Sammi was extremely helpful with a post trip issue. She listened carefully, asked for details, contacted the supplier, and issued a refund in just a few minutes. The experience was smooth and quick. I enjoy working with Railbookers as they offer top-notch service as Sammi did today. Thank you!

Our vacation in Canada, arranged through Railbookers, was nothing short of spectacular! From the beautiful destinations to the unforgettable train journeys, the entire experience was filled with wonderful memories that we will treasure for years to come.

The absolute highlight was our overnight train adventure to Halifax and back. What an incredible experience! There is something truly magical about traveling through the breathtaking Canadian countryside by rail, especially overnight. It was more than just transportation—it was an adventure in itself!

The food aboard the train was outstanding, exceeding our expectations, and the staff couldn’t have been more accommodating. Everyone we encountered was warm, friendly, attentive, and genuinely committed to making our journey as comfortable and enjoyable as possible. Their exceptional hospitality made an already wonderful experience even more special.

Railbookers helped turn a vacation into the adventure of a lifetime. It was a perfect combination of beautiful scenery, great food, wonderful people, and the timeless romance of train travel.

We returned home with incredible memories, wonderful stories, and a newfound appreciation for exploring the world by rail.

We wholeheartedly recommend Railbookers to anyone looking for a unique, memorable, and truly special vacation. Five stars all the way! We would do it again in a heartbeat!

As a travel advisor for over 4 years now, Railbookers is my top go to tour operator for trips in Europe. I myself have used Railbookers in Norway. Every time I call to get a quote, ask a question, or need help with a reservation, all of the representatives are so helpful. Customer service seems to be a top priority for this company, and it is very much appreciated. I will continue to use Railbookers in the future. Already planning my next clients' post cruise trips for Rome and Florence in 2027.

Hilary was very thoughtful in helping me resolve an issue with an excursion. She also acknowledged and apologized for the lack of a timely response to multiple inquiries on the same issue.

⭐️⭐️⭐️⭐️⭐️ 10/10 Experience!

I had a wonderful experience working with Sammi Cain at Railbookers! She was incredibly helpful, knowledgeable, and made the entire process so easy and seamless. As a travel agent, I truly appreciate working with someone who is responsive, efficient, and goes above and beyond to provide excellent service. Sammi was an absolute pleasure to work with, and I couldn’t have asked for a better experience. 10/10, no complaints whatsoever! Thank you, Sammi!

Hilary Kline was great to work with. There was a small discrepancy and she was tenacious about getting it right.
She was very apologetic in the time she put me on hold

Railbookers is SPOT ON! Great service on the front end, and the same on the back, quick follow-up, professional resolution, and always friendly and willing!

Had a great experience with Railbooker’s. Kelli set our trip up. A special trip for my wife and I. She listened to our request and set up a trip perfect for us. Itinerary easy to follow. I had questions about using the trains in Italy and talked to William a couple times asking him questions till I was comfortable. We had a great time and would use Railbooker’s again.

Sammi was amazing and really listened to what I needed. My clients are super excited for there Canada trip next July and I am confident Railbookers will give them an experience of a lifetime.

Victoria listened to my concerns, listened to my clients needs (while they were traveling) to work with a tour provider who gave misinformation- She handled it very quickly and made my clients feel heard and cared for! Thank you again!

We just returned from a 15 day Tour of Switzerland trip. We had an amazing experience with Railbookers from the very beginning. Rachel, our agent, was very helpful during the planning process and allowed me to choose our hotels based on our budget as well as make some adjustments to their tour package.
The first class train reservations with the Swiss Pass on both regular and scenic rail routes along with the hotel accommodations were all booked and explained in advance which made for a stress free, enjoyable experience. We never encountered one issue during the 15 days. I highly recommend Railbookers and am already researching our next adventure in Italy with them.

Charlotte Buchan was AMAZING, very helpful and understanding. will keep her contact information for futures trip planning

I called Railbookers to enquire about a tour. Michael gave me his full attention and expert opinion- and went out of his way to find the right tour for me.

As a travel agent, it is always a joy to get friendly and knowledgeable assistance from a company. I always get that with Railbookers! Today I had the privilege of working with Dorian who helped me salvage a trip for my clients. The original cruise we had booked them on was cancelled, which meant that the Railbookers trip we had booked post cruise was also impacted. Once we got their new cruise and dates set up, Dorian carefully crafted a new itinerary that perfectly suited their wishes. High Five to the Railbookers team for all they do to assist their customers. It is much appreciated!

I book a lot of travel through Railbookers and Hilary Klein is awesome to deal with. She was fast and efficient with lots of knowledge.

Once again, excellent service from Railbookers. Thank you very much Hilary for arranging yet another European rail break for us. Most appreciative of your expertise and guidance. Diolch.