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ShipNetwork, formerly Rakuten Super Logistics, simplifies eCommerce logistics with efficient, cost-effective 3PL solutions. Since 2001, we’ve offered fast, accurate order fulfillment, supported by a nationwide network ensuring 1-2 day ground delivery and a 100% Order Accuracy Guarantee. Our Xparcel shipping solutions optimize costs and speed, with Priority (1-3 days), Expedited (2-5 days), and Ground (3-8 days) options. We also provide specialized services like Returns Management, Subscription Box Fulfillment, and Temperature Control. Seamless API integration connects your platform for streamlined operations. ShipNetwork is your partner in delivering exceptional customer experiences while saving costs and driving growth.
880 Wigwam Pkwy, Suite 120, 89014, Henderson, United States
I'm a small business and when shipping orders out of our house got too much we outsourced order fulfillment to ShipNetwork and it's been a game changer. They package all our items for us, use our special bubble mailers and have taken care of every need we have. Customer service is great and everything ships very fast.
Reply from ShipNetwork
Thank you for sharing your experience, we are happy to provide you a great service!
We have been with ShipNetwork for about 7 years, it has been a great experience overall. We have a very challenging business model from receiving inventory to shipping, and ShipNetwork has always handled everything with ease.
Reply from ShipNetwork
Hi Andrew, thank you for sharing your experience as a valued client of seven years! We're proud that you continue to find our services beneficial year after year. Looking forward to many more years of collaboration.
We have been with ShipNetwork for under a year now and it has been an amazing transition! The onboarding was smooth and straight forward. The Customer Service is great, so fast to respond and help us solve our challenges. Tools are user friendly, reporting is great, and order accuracy is excellent. We are so excited about this new partnership.
Reply from ShipNetwork
Thanks so much for your feedback, Jen. We're thrilled to have you onboard!
We have been using the ShipNetwork team for about five years. Overall, our experience has been excellent. Although this is a large organization, the team at the SLC location (and our Vegas account manager) makes it feel like family. I genuinely get the sense that they care. The response is quick, problems are resolved on a timely basis, and communications are warm, yet professional. Like any partner, the process gets smoother and more efficient over time as they have learned about our business and products. We've been doing business with them since 2019.
Reply from ShipNetwork
Hi Kira, what a compliment to our team! We definitely grow a sweet spot for the businesses we support. Thank you for your wonderful feedback.
Ship Network has been an integral partner in our business growth and performance. We have worked with them through the transition from Rakuten to Ship Network, and while there were some minor teething problems through transition I can confidently say our inventory is received, orders fulfilled & dispatched in a timely manner. Reporting and overall functionality in their dashboard has increased year on year which is always helpful.
Ship Network are not perfect, though I'm yet to find a company that is. The credit I will give is that when we do have a grievance, or need a change to the SOP, they have been open and willing to work with us to find a solution. In that sense, we truly do have a business partnership versus the feeling of being "just another client".
Reply from ShipNetwork
Hi Annie, thank you for the feedback! We’re happy to be a part of your growth and appreciate your patience through the transition. It’s great to hear our improvements are making a difference for you, and we value our partnership just as much.
An absolutely horror experience with this company. I suggest everyone to stay away form this company.
We have so many issues and the customer service is just the horror.
A few examples:
- Shopify is connected to Rakuten through an app which only Rakuten has access to. Orders we get on Shopify are not been delivered to Rakuten and they don't care! Setting up tickets and approaching the service support, all is being ignored.
- We changed the prices in Shopify of our products. The Rakuten system doesn't allow us to amend the prices in their system. We are paying higher taxes and addressed this issue 4 months ago with no solution.
- Credit Card cannot be changed. Since more than 2 months we addressed this issue with complete ignorance.
Reply from ShipNetwork
Thank you for sharing your experience. Please know that RSL is now under new ownership as ShipNetwork, where we have made significant improvements across our services.
We regret not meeting your expectations previously and invite you to reach out directly to our team if there is anything we can do for you today.
Horrible service. Never in my life have I experienced such a terrible system, warehouse and customer service! (Utah warehouse)
Reply from ShipNetwork
Hi Jordan, we're sorry to hear that your experience with our Utah warehouse did not meet your expectations. Please know that we are now under new ownership and have made significant strides to enhance our service quality. We invite you to reach out directly if there is anything we can do for you today.
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