Ralruta Reviews 

16
•
TrustScore 3 out of 5

3.0

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3.0

Average

TrustScore 3 out of 5

16 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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3.0

All reviews

(16)

16 reviews in the last 12 months

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Rated 1 out of 5 stars

This company sent me the wrong size…

This company sent me the wrong size shoe of which I sent photographic evidence of my order and what I received. After much communication they offered me a pathetic 30% refunds so I am considerably out of pocket with an item I cannot use. Don’t risk shopping with them.
The shoes are an absolute shocking quality and look nothing like the ad.

October 15, 2026
Unprompted review
Rated 1 out of 5 stars

Deceptive advertising

Deceptive advertising – Terrible quality and customer service
I ordered a pair of shoes that looked nothing like the pictures online. They are made from incredibly cheap, low-quality fabric and are completely unwearable. When I reached out to customer service, they refused to issue a full refund and only offered a insulting 30% refund, which I rejected. Save your money and avoid this website!

September 2, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered the lounge set

I ordered the lounge set, on sale for $60. It arrived looking nothing like the photo and nothing worse $60, more like $10. Loose stitching, thin scratchy fabric. I can’t sew, but it looks like I had a first try following a YouTube video.

August 20, 2026
Unprompted review
Rated 1 out of 5 stars

Misleading Location, Slow Shipping, Wrong Item!

Website says they are based in Melbourne, this website says they are based in Sweden, their email states they are based in Netherlands and Hong Kong, but items ship from central China. Misleading at best.

Shipping to Australia took 3+ weeks and when item arrived, it was the wrong colour. Still awaiting feedback on the returns process, but incredibly unhappy with the level of service thus far.

July 31, 2026
Unprompted review
Rated 4 out of 5 stars

Ordered a few wardrobe staples and I'm…

Ordered a few wardrobe staples and I'm quite chuffed with the material quality. the cotton feels substantial and looks like it'll hold up well. dispatch was efficient, and the packaging was minimal but secure. the only slight niggle is that the colour in person is a shade darker than it appeared on the website.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Fits okay

Fits okay, also tracking was clear from start to finish I always get nervous when I buy from a new store, but this was a smooth process. It arrived in a simple no frills bag.

March 9, 2026
Unprompted review
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