I have a Kymco mobility scooter and the back seat was broken. I telephoned Kymco to get a replacement and they told me to try this dealer…so I googled them and discovered that they had moved shop pre... See more
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I've used this company for some time and must say that Darren and his team go beyond sales and maintenance. They deal with issues straight away and always give good advice with a big smile.they li... See more
Company replied
After a little episode that's a bit long winded (only reason i give 4 stars), Ricky & his team came up trumps (Poole branch). Thank you guys for sorting out dad's walking stick dilemma (rolator). You... See more
Company replied
Was on Holiday in Bournemouth Area and popped into your Poole Branch for a Browse,after seeing a Pride Jazzy Assist and trying in the shop,i Purchased and collected same Day I am very Happy I stepp... See more
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Company details
Written by the company
We are a shop and mobile service based in Weymouth and working across Dorset. As a collective we have worked hard within all areas of the mobility industry. With over 10 years experience we decided to bring the best expertise together to create this fresh and accessible company. We pride ourselves on being completely reliable and rapid!
Contact info
9 Brewery Square, DT1 1HX, Dorchester, United Kingdom
- 03330 419 818
- rapidmobility1@gmail.com
- www.rapidmobilityltd.com
4.5
Excellent
120 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I have a Kymco mobility scooter and the…
I have a Kymco mobility scooter and the back seat was broken. I telephoned Kymco to get a replacement and they told me to try this dealer…so I googled them and discovered that they had moved shop premises and they came out and collected the seat and within 2-3 hours, brought it back and fitted it to the scooter. RAPIDE it was, cheaper than others and certainly cheaper than buying a new seat from Kymco. I am delighted with their customer service and ability to repair my mobility scooter.
November 13, 2026
Unprompted review
Reply from Rapid Mobility Ltd
Thank you so much for your wonderful 5-star review! ⭐⭐⭐⭐⭐
We're absolutely delighted that we could help get your Kymco mobility scooter back in working order so quickly!
It's lovely to hear that Kymco recommended us, and we're pleased our team could collect your broken seat, repair it and have it back with you within just 2–3 hours, saving you the expense of purchasing a brand-new replacement.
At Rapid Mobility, we always try to find the most practical and cost-effective solution for our customers, rather than recommending unnecessary replacements.
Thank you again for your kind words, your recommendation and for trusting us with your scooter. It really means a lot to our team! 💚💛
The Rapid Mobility Team
Your Needs, Are Our Priority!
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Just missed out on 5 stars!
After a little episode that's a bit long winded (only reason i give 4 stars), Ricky & his team came up trumps (Poole branch). Thank you guys for sorting out dad's walking stick dilemma (rolator). You did a great job. On a personal note, I love a bit of banter, very approachable team. Keep up the good work.
November 3, 2026
Unprompted review
Reply from Rapid Mobility Ltd
Hi Julie,
Thank you so much for your lovely review and for taking the time to recognise Rikki and the team at our Poole store! 💚💛
We’re really pleased they were able to resolve your dad’s rollator dilemma and that you found everyone friendly and approachable.
We’re sorry to hear there was an earlier issue that prevented us from earning that fifth star. We’d genuinely welcome the opportunity to understand what happened and put things right, because we’re always looking for ways to improve.
It’s especially lovely to hear you enjoyed the banter! We believe great customer service should come with a smile and a bit of personality too. 😁
Thank you again for your support, Julie. We’ll make sure Rikki and the team see your kind words! Please do not be a stranger in future,
Warmest wishes,
The Rapid Mobility Team 💚💛
I've used this company for some time…
I've used this company for some time and must say that Darren and his team go beyond sales and maintenance. They deal with issues straight away and always give good advice with a big smile.they listen to my individual needs and act on it, best service.
I love my new scooter and so does my dog.
Thank you so much for all your help.
Hightly recommended.
Uschi and Toffels.
November 6, 2026
Unprompted review
Reply from Rapid Mobility Ltd
Dear Uschi and Toffels,
What an absolutely wonderful review! 💚💛
Thank you so much for your continued trust and support. It means the world to us to know that our team has made such a positive difference.
We’re especially delighted to see Darren and the team recognised for going above and beyond. We firmly believe that looking after our customers is about much more than simply selling or repairing mobility equipment — it’s about listening, understanding and genuinely caring.
And we’re thrilled that both you and Toffels love the new scooter! 🐶🛵
We’ll make sure Darren sees your lovely comments. They’ll certainly put a smile on his face!
Thank you again for being part of the Rapid Mobility family.
Warmest wishes,
The Rapid Mobility Team 💚💛
Your needs, are our priority!
Very disappointed
Sadly our experience of Rapid Mobility has not been good at all. My husband purchased a new Scooterpac Ignite in March this year. It has had numerous defects including those relating to stability,starting, screen mirroring not working, heated seat not working etc etc,the list goes on.
Rapid mobility suggest the model we chose is "like that" and with the exception of the heated seat have not to date addressed the issues.My husband has been a professional experienced driver of lorries cars etc.This is not his first mobility scooter and he clearly knows if this scooter works or not and more to the point is safe or not to use. He relies heavily on it working,being safe and being reliable.
Very disappointing and not what we would have expected 😭
October 14, 2026
Unprompted review
Reply from Rapid Mobility Ltd
Dear Jasmine,
Thank you for your review.
I'm sorry to hear that you and Sean remain dissatisfied with your experience. However, I do feel it is important to clarify the considerable support Rapid Mobility has provided since these concerns were first raised.
Sean purchased his Scooterpac Ignite in March, and the initial concerns were brought to our attention around May/June.
Following this, both Rapid Mobility and Scooterpac became involved in investigating the reported issues. Our engineer attended Sean's property to inspect the scooter, and Scooterpac also provided direct technical assistance.
Based on the assessments reported to us, no fault was identified with the scooter's driving operation.
We understand that the Ignite's handling characteristics differ from those of Sean's previous Scooterpac Grande. The Ignite is a sportier, more responsive model, and we appreciate that its driving characteristics may not suit every customer's preferences.
With this in mind, rather than simply dismissing Sean's concerns, we offered to discuss alternative arrangements, including a potential trade-in towards a Grande.
A refund was also requested. While a change of preference does not automatically entitle a customer to a refund, we fully recognise that any genuine product defect must be considered separately under the Consumer Rights Act 2015.
More recently, further concerns were raised, and our team contacted Scooterpac again to request clarification regarding the outstanding warranty issues. We are awaiting their response.
Throughout this process, Rapid Mobility has provided assistance, engineer attendance and supplier liaison without charging Sean for that support.
We are therefore disappointed that the review does not reflect the steps our team has taken to investigate the concerns and offer practical alternatives.
Nevertheless, we take customer safety and product reliability extremely seriously. We remain willing to investigate any outstanding reported defects and work towards a fair and appropriate resolution.
Rapid Mobility has been supporting customers with mobility equipment since 2017, and our commitment to providing responsible, professional service remains unchanged.
Kind regards,
Warren Hicks
Director
Rapid Mobility Limited
YOUR NEEDS, ARE OUR PRIORITY!
5⭐️service again thankyou
I would like to thank Mary Beth for finding a scooter to meet my mobility needs. Her kindness and understanding as well as patience has been very much appreciated while we dealt with a family crisis. I have been a customer for 2 years and can honestly say they are a genuine, caring amazing business and I have every confidence in giving them a 5⭐️rating and definitely going above and beyond to provide a scooter to give me independence and so much more. This is a genuine expert business with careing and very professional members of staff, Mary Beth went absolutely above and beyond, delivering the scooter personally and I genuinely can’t thank her enough. An amazing company, with expert staff, I would recommend to anyone needing expert help with their mobility. It doesn’t seem enough but a very big thankyou. Twice now you have gone above and beyond to help me with my mobility needs. 5⭐️service Thankyou Sue 😊
August 27, 2026
Unprompted review
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HIGHLY RECOMMENDED
Polite helpful and knowledgeable and I found this company wants and cares for their customer even on the first visit or following ones. HIGHLY RECOMMENDED
August 24, 2026
Unprompted review
First class service
Thank you Rapid Mobility.
We hired a riser recliner chair for my mother in our holiday accommodation. Amazing service, liaising with the holiday home concierge service to deliver before our arrival & arrived as expected to collect this morning.
The team at Rapid Mobility were easy & a pleasure to deal with from start to finish ensuring that extra bit of comfort for mum on holiday.
I wouldn’t hesitate to recommend this company.
Thank you.
August 1, 2026
Unprompted review
Reply from Rapid Mobility Ltd
Hi Kate,
Thank you so much for your kind review, we truly appreciate the feedback from you regarding the experience that you received. We truly enjoy being able to help the community around us.
We look forward to welcoming you back soon.
Kindest Regards
Rapid Mobility Team
I hired one of your scooters for Monkey…
I hired one of your scooters for Monkey World yesterday and it made all the difference to my day.
From my initial enquiry, my phone call to book last week and the delivery of the scooter has been superb. Everything was as expected and with excellent service.
I wouldn’t hesitate to use your service again.
August 3, 2026
Unprompted review
Reply from Rapid Mobility Ltd
Hi Sally,
Thank you so much for taking the time to leave us such a fantastic 5-star review!
We’re delighted to hear the scooter made such a difference to your day at Monkey World and that everything, from your initial enquiry and booking through to the delivery, met your expectations.
Our hire service is something we’re incredibly proud of, and it’s wonderful to know we helped make your day more enjoyable and accessible.
Thank you for choosing Rapid Mobility. We really appreciate your kind words and look forward to helping you again whenever you need us.
Kind regards,
Warren & the Rapid Mobility Team 💚
Pride Jazzy Assist
Was on Holiday in Bournemouth Area and popped into your Poole Branch for a Browse,after seeing a Pride Jazzy Assist and trying in the shop,i Purchased and collected same Day
I am very Happy I stepped into the shop as staff where very helpful and knowledgeable and prices competitive,I would definitely travel for the 1st class service I received again
Thanks
July 20, 2026
Unprompted review
Reply from Rapid Mobility Ltd
Thank you so much for your fantastic 5-star review!
We’re delighted to hear you had such a positive experience with our Poole team and that you found the Pride Jazzy Assist to be the perfect choice. Being able to try the scooter in-store and take it home the very same day is exactly the sort of service we strive to provide.
It’s wonderful to know that our team’s knowledge, friendly approach and competitive pricing made such a great impression, especially while you were away on holiday.
Thank you for choosing Rapid Mobility, and we really appreciate you travelling to visit us. We wish you many happy miles on your new Jazzy Assist, and if you ever need any help in the future, we’ll be here for you.
Kind regards,
Warren & the Rapid Mobility Team 💚
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Very good service Poole shop brought…
Very good service Poole shop brought scooters to my home and demonstrated them .very polite didn’t try pushing me to purchase item .bought one very pleased with it also repaired my old one as well .thank you
July 6, 2026
Unprompted review
Reply from Rapid Mobility Ltd
Hi Mike,
Thank you so much for taking the time to leave us such a fantastic 5-star review.
We’re delighted to hear you were pleased with the service from our Poole team. Being able to bring a selection of scooters to your home for you to try, without any pressure, is all part of making sure our customers choose the product that’s right for them.
It’s also great to hear we could repair your existing scooter at the same time. We always aim to go the extra mile to keep our customers mobile and independent.
Thank you again for choosing Rapid Mobility. We really appreciate your support, and if there’s ever anything else we can help you with, please don’t hesitate to get in touch.
Kind regards,
Warren & the Rapid Mobility Team 💚
I had a wonderful experience with…
I had a wonderful experience with rapbit mobile. Easy to get through to the on wattapp good experience all round from rapid mobile would use again.fantastic.
May 8, 2026
Unprompted review
Reply from Rapid Mobility Ltd
Hi Hazel,
Thank you so much for your fantastic 5-star review!
We’re delighted to hear you had such a positive experience and found it easy to get in touch with us via WhatsApp. Providing friendly, helpful and straightforward service is exactly what we aim for, so it’s wonderful to know we delivered that for you.
Thank you for choosing Rapid Mobility, and for taking the time to share your experience. We really appreciate your support and look forward to helping you again in the future.
Kind regards,
Warren & the Rapid Mobility Team 💚
Lisa Wright
This time, I had a flat tyre and Rapid
Mobility had it collected, fixed and returned within 2 hours. I have been helped by them in several sticky situations and thank them for always coming to my aid. Fantastic service.
May 6, 2026
Unprompted review
Reply from Rapid Mobility Ltd
Hi Lisa,
Thank you so much for your wonderful 5-star review and for your continued support.
It really means a lot to hear that we’ve been able to help you on more than one occasion. We know how stressful it can be when mobility equipment lets you down, so we’re delighted we could collect your scooter, repair the puncture and have it back with you so quickly.
Looking after our customers when they need us most is exactly what Rapid Mobility is all about, and we’re so pleased we’ve been able to come to your aid whenever you’ve needed us.
Thank you again for your kind words and your trust in us. If there’s ever anything else we can help you with, you know where we are.
Kind regards,
Warren & the Rapid Mobility Team 💚
Absolutely brilliant...
Absolutely brilliant...
I was in a real pickle with some wheelchair foot rests, and Warren, Darren and the team saved my bacon, and i will be forever grateful.
Although they didnt know me, i was treated with respect and kindness, and their genuine willingness to help was overwhelming. (yep, made me cry)
I will never forget what you all did for me.
Thank you..
Leigh Richardson.
March 11, 2026
Unprompted review
Reply from Rapid Mobility Ltd
Hi Leigh,
Thank you so much for taking the time to leave such an incredible review.
Your words genuinely mean the world to us. Knowing that we were able to help you during a difficult moment, and that our kindness and willingness to go the extra mile made such a difference, is exactly why Rapid Mobility exists.
I’ll be sure to pass your lovely comments on to Darren and the rest of the team—they’ll really appreciate them. We believe everyone deserves to be treated with respect, compassion and genuine care, whether they’re a long-standing customer or walking through our doors for the very first time.
Thank you again for putting your trust in us. We wish you all the very best, and if you ever need anything in the future, you know where we are.
Kind regards,
Warren & the Rapid Mobility Team 💚
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Friendly and very helpful
Called in this morning with a very modest wheelchair I take my husband out in, who is in a care home. The brake had gone on one side, they mended it on the spot and didn’t charge. Friendly and helpful, didn’t know the shop existed but will be recommending it to everyone.
Many thanks, Jennifer Stevens
March 19, 2026
Unprompted review
Reply from Rapid Mobility Ltd
Hi Jennifer,
Thank you so much for your wonderful 5-star review and for taking the time to share your experience.
We’re delighted we could repair your wheelchair there and then and get you back on your way. We know how important it is to keep mobility equipment working, especially when it helps you spend precious time with your husband.
It’s particularly lovely to hear you’ll be recommending us to others. Word of mouth means the world to a family business like ours, and we’re so pleased you found us.
If you ever need any help or advice in the future, whether it’s servicing, repairs or mobility equipment, please don’t hesitate to get in touch. We’ll always be happy to help.
Kind regards,
Warren & the Rapid Mobility Team 💚
I had to get a new power chair we rang…
I had to get a new power chair we rang up Weymouth and they asked what chair I had and wanted I needed it that day the very helpful gentleman brought 3 chairs for me to try in the Dorchester shop and I found the one I liked when I asked when I could have the chair he said I could take it on straight away which was a great help because I had a hospital appointment that afternoon it was such a relief and they took my broken chair so helpful it was good value and helpful service we would recommend them to anybody and they do service and repairs the Dorchester shop is in brewery square
February 4, 2026
Unprompted review
Reply from Rapid Mobility Ltd
Hi Michelle,
Thank you so much for taking the time to leave such a wonderful 5-star review.
We’re delighted we could help you find the right powerchair so quickly and that you were able to take it away the very same day before your hospital appointment. We know how important it is to restore someone’s independence without delay, so it’s fantastic to hear we were able to make such a positive difference.
Thank you for your kind words about our team and for recommending us to others—it really does mean a great deal.
Although our Dorchester showroom is now operating by appointment only, we’re still here to help from our Weymouth showroom, Poole showroom, and our Chickerell service centre and warehouse, with home demonstrations, servicing, repairs and deliveries continuing as normal.
We wish you all the very best, and if you ever need any assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Warren & the Rapid Mobility Team 💚
Super Service
My wife is disabled and was having problems with a chair that had stopped working. The engineer was able to put the problem right and return it to working order quickly and efficiently.
February 5, 2026
Unprompted review
Reply from Rapid Mobility Ltd
Hi Brian,
Thank you so much for taking the time to leave us such a wonderful 5-star review.
We’re delighted to hear our engineer was able to get your wife’s chair back up and running quickly and efficiently. We know how important mobility equipment is to maintaining independence, so we’re pleased we could help get everything sorted as soon as possible.
Your kind words mean a great deal to the whole team, and we really appreciate your support. If you or your wife ever need any assistance in the future, please don’t hesitate to get in touch—we’ll always be happy to help.
Kind regards,
Warren & the Rapid Mobility Team 💚
Nothing was too much trouble for Rikki
Nothing was too much trouble for Rikki! And the fact that i’m not a spring chicken made no difference, if anything it made the service better. By far the best service i’ve had in the area. And dealt with all my requirements with ease.
Marvellous fella!
Thank you Rikki!
From Maggie!
December 20, 2025
Unprompted review
Reply from Rapid Mobility Ltd
Thank you so much, Maggie!
We’re absolutely delighted to hear about your experience with Rikki. He takes great pride in making sure every customer feels supported, comfortable, and listened to — and your kind words mean a great deal to us.
We’ll be sure to pass your feedback on to Rikki. Thank you for choosing Rapid Mobility, and we look forward to helping you again whenever you need us.
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Once again rapid mobility have fixed…
Once again rapid mobility have fixed problem with my scooter. Now running as good as new. Able to go up fordington hill now with ease staying on five green lights all the way up. Amazing what a bit of lubrication will do. Special thank you to Darren you're a star 👍👌
December 2, 2025
Unprompted review
Reply from Rapid Mobility Ltd
Dear Malcolm,
Thank you so much for taking the time to leave such a kind review — it really means a lot to all of us at Rapid Mobility.
We’re delighted to hear your scooter is running as good as new and that Fordington Hill is no longer a challenge. You’re absolutely right — it’s amazing what a bit of proper care and lubrication can do!
A special thank you as well for the lovely mention of Darren. We’re incredibly proud to have him as part of our team, and your words will certainly make his day.
We’d like to wish you a very Merry Christmas, and please remember that if you need anything at all — advice, servicing, or support — we’re always here to help.
Warmest regards,
The Rapid Mobility Team 🎄
Happy
I have used them for a couple of years now and very happy with the quality of service I receive from them
December 16, 2024
Unprompted review
Reply from Rapid Mobility Ltd
Thank you so much for your continued trust in us! 🌟
We’re delighted to hear you’ve been happy with our service over the years — it truly means a lot to our team.
If you ever need anything, we’re always here to help.
🌐 www.rapidmobilityltd.com
📱 @rapidmobilityltd
Thanks again for your loyal support!
Professional service
Really impressed with the service from RM. Communication was clear from start to finish, and the quality was spot on. You can tell they take pride in what they do – would happily recommend to anyone needing mobility solutions.
October 24, 2025
Unprompted review
Reply from Rapid Mobility Ltd
Thank you so much for your wonderful review! ⭐
We’re thrilled to hear you were impressed with our service and communication — the team takes great pride in delivering quality mobility solutions, so your feedback means a lot.
If you ever need anything else, we’re always here to help!
🌐 Visit us: www.rapidmobilityltd.com
📱 Follow us on social media: @rapidmobilityltd
Thanks again for choosing Rapid Mobility!
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