Rapid Scooter Master Reviews 

456
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive knowledge, making interactions pleasant and informative. The service provided is frequently described as excellent, with many appreciating the efficiency and quick turnaround times for repairs and purchases. People are also very satisfied with the products, often highlighting their quality and how well they meet expectations. Customer service receives high praise for being responsive and supportive, with many reviewers noting prompt assistance and clear explanations. Delivery services are consistently fast and reliable, with many customers receiving their orders quicker than anticipated. However, some people were dissatisfied with the warranty process, noting concerns about coverage and charges for services.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, describing them as very helpful, friendly, and... See more

Service

Users describe positive interactions with service, frequently highlighting the professionalism, friendliness,... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the amazing and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and quick delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dropped off my Dualtron eagle pro at 10am collected it same day at 4pm Work they carried out, new controller fitted , new throttle cable supple and fit, new brake callipers and disks and pads fi... See more

Rated 5 out of 5 stars

Best E scooters / E-bikes service and shop in London. I had finally found intelligent engineers who resolved my problems with IENYRID Scooter (Es1 model). They fixed it within one hour o... See more

Rated 5 out of 5 stars

I called them up after receiving my order from an online store because I had some questions about the battery ignition. The young gentleman I spoke with was very kind and explained everything clearly.... See more

Rated 5 out of 5 stars

I found this bike shop for repairs after having issues with a other local bike shop. I've been really impressed by their workmanship and pricing. I'd recommend these guys to anyone who wants a job wel... See more


Company details

  1. Motor Scooter Dealer
  2. Bicycle Repair Shop
  3. Bicycle Store
  4. Scooter Repair Shop

Written by the company

Rapid Scooter is a specialist retailer with the market leading Electric Scooter and Electric Bikes in stock. We take pride in our products and aim to provide the best customer service in the rapidly growing electric mobility industry. We want to ensure that our customer service is always at its highest standard, whilst always improving it with your honest Trust Pilot review.


Contact info

4.8

Excellent

TrustScore 5 out of 5

456 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(456)

144 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Bought a scooter from the website

Bought a scooter from the website. Fast delivery and well packaged. Website is easy to access and has loads of product information. After placing the order I needed to amend it and the customer service was purely amazing. Quick response over email and was sorted in no time. 10/10

July 1, 2026
Unprompted review
Rapid Scooter Master logo

Reply from Rapid Scooter Master

Hi Ramona,

Thank you so much for your review. We're glad you've had a great experience with us!

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Rated 5 out of 5 stars

Saved my life.

Saved my life.. cycling from east London and had an issue with my bike. Right next to their shop. They were more than willing to help me out. Thanks so much..

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Staff very helpful

Staff very helpful. I needed to cancel my order and without any questions got sorted immediately with stopping bike on depo and organising return. Highly recommended. Grat stock and prices. Also sorting cyclescheme very fast. Definitely will use them again.

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience All Round 👌

These guys are fantastic, Rapid right enough on delivery and returning calls 👌Quality customer care, Respect RSM 💯 I'll be back for another purchase very soon, ps G4 is great 😎

June 21, 2026
Unprompted review
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Rated 5 out of 5 stars

Great experience with Rapid Scooters…

Great experience with Rapid Scooters especially with Fred B. Ordered my e-bike and accessories on the Wednesday and it had arrived by Friday, communication was excellent at all times. I’ll be recommending them to everyone. Very pleased with my new toy I love it! Thank you again.

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

I recently purchased a kukirin G3…

I recently purchased a kukirin G3 scooter from rapid scooter master for my son, I had already made a purchase elsewhere online and unfortunately it turned out to be a scam, so when I found rapid scooter master, i spoke to them then purchase the scooter, I have to say they are absolutely brilliant, the scooter arrived within 2 days. Highly recommended.

June 11, 2026
Unprompted review
Rated 1 out of 5 stars

Kukirin g2 master

Absolutely terrible bought a kukirin g2 master it started loosing power in the rear motor hit about 35kmh on ground mode 3 emailed them took days to reply said the scooter is under warranty and if we came to the shop in london they would put it on the diagnostics and said they would replace the motor if that was the issue and we got there they said they couldn't repair it because it was terrible condition because it was missing the rear mudgaurd which did absolutely nothing and the warranty is clearly a lie just to make you think your covered and we had to drive all the way from wales.

June 10, 2026
Unprompted review
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Rated 5 out of 5 stars

My brother ordered both the Kukirin G3…

My brother ordered both the Kukirin G3 and G2 Max from these guys and I ordered the Vipcoo VS9. All 3 scooters came as described. I have rang the staff with many questions and they have always been friendly and helpful, I forgot to add my free pump to the basket and I rang them and they sent me it out free of charge. Absolutely class I 100% recommend rapid scooter :)

June 4, 2026
Unprompted review
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Rated 5 out of 5 stars

Best E scooters / E-bikes service and…

Best E scooters / E-bikes service and shop in London.

I had finally found intelligent engineers who resolved my problems with IENYRID Scooter (Es1 model).

They fixed it within one hour only,
After bloody 4 or 5 services I had visit before.

Great team!
Polite people and reasonable prices.

Highly recommended!!!

May 11, 2026
Unprompted review

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