Rayswellness Reviews 

Never ever do they post as per the express post thats advertised.

Happens every order, express post is paid but never recieved.

1-star review for Ray’s Pharmacy

Extremely disappointing service from Ray’s Pharmacy. My medication was supposed to be sent out on Wednesday, but it never arrived. I called on Thursday and was promised by a staff member that it would definitely be sent out that day. I called again on Friday, only to be told that they hadn’t sent it because they had no stock.

The frustrating part is that they knew I needed my medication. If they had told me earlier that it was out of stock, I could have ordered it from somewhere else and avoided this unnecessary delay.

To make matters worse, the customer service representative laughed at me when I was trying to sort the situation out. That is completely unacceptable, especially when someone is relying on their medication and trusting your business to provide it on time.

Ray’s Pharmacy used to provide good service, but my recent experience has completely changed my opinion. There was a lack of communication, broken promises and a disappointing attitude towards a customer who was simply trying to get their medication.

I won’t be using Ray’s Pharmacy again. A pharmacy should understand how important medication is to its customers, and based on my experience, the level of service and care has seriously declined. Very disappointing.

Processed a script and charged me for it, then messaged me hours later to say I didn't have a script. Their record keeping is appalling and they have zero accountability for that. Go elsewhere for your needs. When everything goes well all good but when it doesn't it is not their fault.

I was referred to this centre by my doctor as they were in a kind of partnership. I kept a tab on active prescriptions and had one last repeat. Submitted the order and received the usual emails stating the order was being processed and then when it was processed. At the end of the day when it was too late to organise an appointment with my doctor, they sent me an SMS stating they were mistaken and I did not have any repeats left and would I like a refund. Firstly, how can a medication state it has one repeat left and not be true? Secondly, what do they think I was going to say when they asked me if I want a refund? Do not waste your time with this place go anywhere else.

I called up last week to see if they carried my script. They said they had two bags in stock so I proceeded to pay for the order early in the week for pick up on the up coming Saturday to ensure continuity of medication. They texted me on Friday afternoon to advise that my script was no longer in stock. So in other words, they sold it to someone else and left me in pain over the weekend. I will never use this alleged pharmacy again and I will be submitting a formal complaint to the health Ombudsmen. There was no apology or remedy.

Zero customer care or support. Happy to take your money and send products you specifically asked not to be sent. Refuses to acknowledge there wrong doing, and forced to keep product you cannot use. I have officially over $300 and 75g of unsable, defected cannabis and not one bit of resolution from this company. Which now means I am out of pocket, and out of medication. Great combo for someone with chronic illness and depression. Don't bother calling for a resolution, as Tai won't even let you finish a sentence- Extremely unprofessional, will be escalating this further. Patient neglect at it's finest. You will also find a influx of five star reviews every time a bad/truthful review is posted, which is a breach. Showing more neglect and avoidance.

below par product

Disgusting customer service

Forgot to send me my order I paid for leaving me without critical medication for days, unprofessionally - and possibly even illegally - kept expired prescriptions on file resulting in me making an order that couldn't be sent then waiting for a refund; just terrible customer service all round and when I made a complaint about it all - rays totally ignored me and refused to respond!! Entirely unacceptable way to treat a client with multiple disabilities, so I've had to waste my time even further to move pharmacies, thus now warn everybody to stay well away from rays before they cause the huge amount of wasted time, frustration and inconvenience they've caused me, and with no response to my complaint.

This was my first experience with Ray's. I needed help getting started with the app, and the customer support was outstanding and fast. Once set up, the app was simple to use to order to my prescriptions, which arrived very well packaged the next day. And at RRP! Happy to have switched to Ray's based on this experience

I went to these people from Dispensed. They would only give me a low dose, and when I needed more, they refused, were rude and refused to cancel an order they wouldn't fulfil for me. I've had to take it up with my bank.

I'll also be taking my friends with me that I referred there.

Super fast postage, orders usually posted within 2 hours of ordering in opening hours, prices at $RRP, products always arrive undamaged and in great condition. The mobile app is also really great and convenient. Awesome service in every way.