RCE Foto Reviews 

Finally ordered a Sony 90mm f2.8 Macro lens to complete my home film scanning setup for basically a bargain. The lens was declared to be in condition 'as new' and it is indeed indistinguishable from a not pre-owned unit; absolutely mint condition. Shipping from Italy to Germany took 3 days and overall great experience and a worthy alternative to MPB.

One week ago I used the RCE Foto website to ask if they would be interested in buying from me a Nikon DSLR, several lenses and some other camera peripherals. After using their on-line facility to list each item I received a fair provisional offer from them and posted all my equipment to their shop in Paris (using postage stamp emailed to me by RCE Foto). Two days later (a Saturday), I received a confirmation of receipt and a verified offer for all acceptable equipment - one lens had to be rejected because of condition. I accepted their verified offer and their inspection report for the unacceptable lens. Two further days later the payment for my equipment was in my bank and I have just received back the lens that RCE Foto rejected - I have confirmed that it is not perfect as I had thought.
Although I was anxious about making this transaction (a first time for me), I cannot fault the service that I received from RCE Foto’s Paris staff. I did follow each step with prompt emails and responses were sometimes not as fast as I would have liked, but the transaction could not have progressed better really.

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Il y a une semaine, j’ai utilisé le site de RCE Foto pour demander s’ils seraient intéressés par l’achat d’un reflex Nikon, de plusieurs objectifs et d’autres périphériques. Après avoir utilisé leur site en ligne pour lister chaque article, j’ai reçu une offre provisoire équitable de leur part et j’ai posté tout mon équipement dans leur boutique à Paris (en utilisant un timbre-poste envoyé par e-mail par RCE Foto). Deux jours plus tard (un samedi), j’ai reçu une confirmation de réception et une offre vérifiée pour tout l’équipement acceptable - un objectif a dû être rejeté en raison de son état. J’ai accepté leur offre vérifiée et leur rapport d’inspection pour l’optique inacceptable. Deux jours de plus, le paiement de mon équipement était dans ma banque et je viens de recevoir la lentille que RCE Foto a rejetée - j’ai confirmé qu’elle n’est pas parfaite comme je l’avais pensé.
Bien que j’étais anxieux à l’idée de faire cette transaction (une première pour moi), je ne peux pas reprocher le service que j’ai reçu du personnel de RCE Foto à Paris. J’ai suivi chaque étape avec des e-mails rapides et les réponses n’étaient parfois pas aussi rapides que je l’aurais souhaité, mais la transaction n’aurait vraiment pas pu mieux progresser.

I want to be clear: this experience is only with RCE Foto Italy. I previously bought from their Paris store without issues.

I ordered a camera on December 20th, 2025, which they confirmed was in stock. My money was taken immediately. The parcel was marked as shipped via DHL Express on December 22nd at 15:38, but just a few hours later, at 18:09, it was returned to the sender at RCE’s request.

Understanding it was the holiday season, I waited patiently. From December 22nd onward, I sent multiple emails asking for clarification and updates — on December 27th, 28th, and 29th — but received no replies.

I contacted DHL directly, and they confirmed there was no issue on their side — the return was requested by the shipper (RCE).

On December 29th, after receiving no meaningful response, I finally got a short, unprofessional reply saying only:
“You will receive it tomorrow Thank You”
No tracking number. No explanation. No apology.

On December 31st, frustrated, I sent another angry email. That’s when Mr. Sebastiano finally responded, apologizing and explaining that the parcel had been mistakenly sent to RCE Vilnius store instead of my address. He promised to personally follow the shipment and provide a new tracking number.

I waited. Fast forward to January 6th, still no updates. I emailed again, reminding them that they still had my money and parcel. On January 7th, Sebastiano replied again, explaining that January 6th was a public holiday in Italy and assuring me that they were checking directly with the Vilnius store and DHL to obtain a confirmed status and new tracking code.

As of January 14th, 2026, I still have:
• no camera
• no tracking number
• no refund
• not a single update

I paid for DHL Express, which should deliver in 1–2 days. It has now been almost a month, and RCE still keeps my money while ignoring my messages.

RCE is holding my money and providing zero accountability. Mistakes happen — ignoring customers, giving false promises, and failing to ship products is completely unacceptable.

If the camera is eventually delivered, I will update this review.

Update of January 16th (delivery received):
The camera has now been delivered and is in the condition described. I appreciate that the product itself was accurate and well packed.

However, the overall experience remains negative due to nearly a month of delays, unanswered emails, a Facebook message that was seen but ignored, and very unclear communication. Concrete action only happened very late in the process, and notably only after a negative review was posted, which was also the first time the company initiated contact rather than responding to my requests. While Mr. Sebastiano responded professionally and politely, this does not improve the overall situation, as the actions were taken very late.

I am updating this review to reflect that the item arrived, but the customer service and handling of the order were far below acceptable standards.

I had an absolutely fantastic experience with RCE Photo in Paris while selling my Sony A7III. From start to finish, the team was incredibly kind, professional, and attentive. They made the entire process seamless and stress-free, offering a fair price and giving me peace of mind. I truly felt valued as a customer, and their customer service was top-notch. I wouldn’t have trusted anyone else with my gear—RCE Photo is definitely the place to go for any photo-related needs in Paris. Highly recommend!

Personale cortese e disponibile; materiale ben selezionato e in caso di problemi intervengono prontamente.