Reapit Reviews 

worst service, worst review, worst response

Appalling. Real estate agent request we use this festering pike of crap to validate our identities. It failed numerous times for both my wife and I using our drivers licences causing undue stress and lost time.

It’s genuinely disappointing having to use this platform, particularly when Elders is locked into it.

Myself and a number of other agents have become increasingly frustrated by promised updates and improvements that either take far too long to arrive or never seem to materialise.

The app is slowly improving, and there are now some OFI features that work to an acceptable standard, but overall the platform still feels well behind where a modern real estate CRM should be.

I genuinely think the developers would benefit enormously from actually using their own CRM day to day for a few weeks. Many of the issues agents experience are not complicated problems. They are often simple workflow, usability and functionality issues that should be relatively straightforward to identify and improve.

The biggest concern is that, because the platform is so basic and poorly executed in several areas, agents like myself are only using a fraction of its intended capability. Rather than helping streamline our work, we often end up avoiding features altogether because they are too cumbersome, limited or unreliable.

That is incredibly frustrating, because a CRM should be one of the most important tools in an agent’s business.

There are many specific areas I could expand on in much greater detail if useful.

For anyone considering purchasing or adopting this platform, I would strongly recommend first spending time with established real estate CRMs such as REX, LockedOn and other leading systems. The difference in usability, workflow and overall execution is significant.

There is some smalll potential here, but in its current form the platform still has a considerable way to go.

It was all good with the proof of ID using my passport and licence. Then the frustration, DOB, there was no way I could enter my birth date manually, the only option was the drop down calandar box. I had to hit the back button 828 times to get to my birth month and year. Actually it was more like 2000 times as my fat fingers would hit the wrong area on the screen and then you have to start all over again. As a side your Trustpilot drop calandar is the same as the Reapit one, which is ok for short term date selection only.

Just wanted to say a big thank you to Jiwan and Stephen for all their help getting me set up on Reapit. They've both been really helpful, patient, and always happy to answer any questions I had.

Nothing ever felt like too much trouble, and they made the whole onboarding process much easier than I expected. Their support has been excellent from start to finish.

They both deserve the recognition and are a real credit to Reapit. Thanks again for all your help!

Unfortunately, my experience with Reapit has been extremely disappointing.

I paid a setup fee of $2,227, expecting the system to be properly configured and ready to use. Instead, I was provided with what was essentially an empty CRM. Even basic items such as our company logo and branding had not been set up, despite paying for the setup service. I have had to configure almost everything myself, which has consumed a significant amount of time.

The training sessions felt rushed, and I did not feel that the trainers were genuinely invested in helping us succeed. I was also told the system was ready to go live, yet it clearly wasn't. Despite this, my monthly subscription of around $400 started immediately while I was still trying to build the CRM from scratch.

The support has been one of the most disappointing aspects. Responses have been slow, and I have spent far too much time going back and forth trying to get basic functionality working. For a software platform at this price point, I expected a much smoother onboarding experience and far better customer support.

From my experience, Reapit may be suitable for large, established agencies that already have dedicated staff to manage CRM implementation. However, if you are a small agency or business, I would strongly recommend considering other CRM platforms first. There are many alternatives that cost less, are far more user-friendly, and provide significantly better onboarding and support.

I rarely leave negative reviews, but after paying a substantial setup fee and receiving very little value in return, I feel it is important to share my experience. My impression is that the focus is on charging customers rather than delivering a polished, ready-to-use product and a quality onboarding experience

We signed up to Reapit for a 3-year contract - worst mistake we've made. The software is incompatible with Outlook, so you can't actually use it efficiently for things like sending email templates to tenants. It's essentially an outdated system, and you're paying a fortune for it.

At best its a filing system with reminders... Microsoft Excel does this better and for free!

After a year of trying to end the contract early, and no real help resolving basic Windows/Outlook compatibility issues — their suggestion was to downgrade our Outlook to an older version. Two years later, they're still saying the same thing.

Watch out too: they can raise your monthly fees without so much as a phone call — just a newsletter-style bulletin announcing the increase. So check your junk mail.

Don't be fooled by the demo before you sign up with Reapit - showing all the "amazing" features it supposedly offers for property management. It's an old system, incompatible with current software, with high fees for poor service. I'd avoid at all costs.

Jiwan was very understanding and helped with all the issues and queries we had. Perfect start to our hopefully long relationship with Reapit

Currently preparing for migration from Alto to Reapit. Jiwan has been brilliant in assisting us to ensure a smooth migration. Looking forward to working with you guys.

how good is it, when you submit a ticket to support, they answer with the wrong information, and they say "well this is closed now" and you have to log another ticket to have the issue looked at again. this happens ALL THE TIME with reapit. I am a tech person working for a RE company. They tell me that Reapit is the way to go. If this is the best the RE industry has, then there is opportunity for competition. I dont doubt the platform delivers, but without solid support, what are you really providing? Reapit is providing second rate support to paying customers. if you have nothing better to do than chase up and re submit all your tickets, knock yourself out. Oh and Ill add they clearly dont test their websites before handing them over to their paying customers, bits just didnt work

Shaun was helpful and efficient as always!

We are very satisfied with the onboarding process and the support we have received throughout our transition to Reapit.

Hollie was excellent in introducing and explaining Reapit before we made the decision to change CRM providers, while Jas ensured a smooth and efficient handover to our Project Manager.

Jiwan has been exceptional throughout the implementation. He has been patient, responsive, and highly accommodating, taking the time to answer all of our queries and guide us through each stage of the process. His support has not only made the transition seamless but has also helped us gain a much better understanding of how to make the most of Reapit's features and functionality.

Evija has also been fantastic, ensuring our accounts were fully reconciled prior to going live and providing invaluable guidance on the financial aspects of the implementation.

Overall, the team has been professional, knowledgeable, and supportive throughout, making our move to Reapit a very positive experience.

Jiwan was a star. He went above an beyond for us during onboarding process.

Very helpful - query solved quickly.

I’ve had a very frustrating experience with Reapit’s customer service. Response times are consistently slow, and resolving even simple issues ends up being unnecessarily time-consuming. What’s most disappointing is the lack of understanding of the actual problem being raised, which often leads to repeated explanations and further delays.

Overall, the support process feels inefficient and could benefit greatly from better communication and quicker, more informed responses.

Quick and efficient service from the service desk team. Rachel and Shaun Chand solved my problem same day and were very helpful.

Once you sign up, they dont care. The degree of apathy towards us is real.
2 months after we sign up, we send our first complaint.
6 Months in - Huge complaint.
We are currently 8 months in a 3 year contract.
Account managers dont care, customer support deflects to other departments, everything is a waste of time.
Signing up to Reapit and Payprop was a mistake and I will regret it forever.

We have been with Reapit for over 10 years, the customer service especially the finance department is hopeless, they charged you extra without giving warning, raise up the issue, no reply until 5 days and yet no issue solve, call back but no luck at all...still waiting for account payment issue with them which it is simple matter but no one actually care...!@!!

Jiwan has been extremely supportive throughout the set up phase and launch of Reapit. He has been on hand to answer all manner of questions at the drop of a hat and I wouldn't hesitate to recommend him to other businesses due to his professional and friendly manner.

If Reapit PM was a drink, it would be colonoscopy prep; unpleasant, unnecessary, and something you dread the moment you open it. It promises results, but mostly just leaves you uncomfortable, frustrated, and wondering why you had to go through that at all.

The worst PM software I have ever used in 20+ years of real estate. The worst software company I have ever dealt with.

They like your money, they don't like to deliver good service, they don't like taking phone calls and they certainly do not like calling their clients to discuss issues. Imagine us working in Real Estate just hiding behind emails as the only form of contact when there are major issues.

Reapit PM is a horrible system - clunky and has these sill querks doing strange things.