Customer service and quality are a 5! I only have a 4 because I think they could improve their shipping timing communication. For instance, the accessories shipped first, which is fine but it kept me... See more
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Review summary
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Reviews shaping this summary
What a wonderful sauna! Very well packaged and comes with intuitive instructions. We bought a 3 person Cove and put it together on a terraced patio in our backyard. We upgraded the stove to the 8 k... See more
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Although we had to wait a couple of months to receive it, we had a great experience buying (used our HSA account for part of the payment), easy delivery, installing (took about 6 hours with 2-3 people... See more
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Your Cabin Sauna Kit and Alaskan Cold Plunge are of high quality and look great on our brick patio. The sauna assembly was straight-forward due to labeling and relatively clear instructions in the man... See more
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Company details
- #13 of 16 best companies in Sauna Store
- #4 of 5 best companies in Hot Tub Store
Written by the company
At Redwood Outdoors, our purpose is clear: we’re here to passionately spread sauna culture to everyone. We believe that heat and cold therapy should be accessible, enjoyable, and life-enhancing — whether you’re deep in the mountains, by the coast, or right in the city. We design and deliver high-quality outdoor wellness products — from traditional barrel saunas to modern cold plunge tubs — built to perform, built to last, and built to look beautiful in your backyard. Our gear stands up to harsh climates, holds temperature exceptionally well, and brings the timeless benefits of sauna and cold therapy straight to your door. But we’re more than just product people — we’re sauna people. We live for the post-plunge endorphin rush, the deep heat of a winter sauna, and the way these rituals bring people together. And we’re here to support you every step of the way. Our customer service team is knowledgeable, responsive, and committed to making sure your experience is smooth from order to installation and beyond. Thousands of customers have already joined the Redwood Outdoors community — building backyard retreats, reconnecting with wellness, and embracing the rhythm of heat and cold. Their stories inspire us, and their feedback fuels us. So if you’re looking for a company that genuinely cares about sauna culture, stands behind its products, and puts people first — you’re in the right place.
Contact info
20730 72nd Ave S, 98032, Kent, United States
- (800)567-8036
- support@redwoodoutdoors.com
- redwoodoutdoors.com
4.2
Great
335 reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Overall it's great but room for improvement
I bought a sauna online from Redwood in Jan '26. Buying experience - easy to do on the website in terms of sauna + heater combo but the fact this was a $13,000 purchase and there was no personalized contact from any store representative considering the fact that sauna was backordered and wouldn't ship for ~ 3 months is crazy to me. A luxury and expensive product like this should result in luxury level customer service. Shipping experience - only one piece of wood was damaged due to shipping. While Redwood did work with me in terms of repair and store credit, because of this, they literally cannot send a replacement piece of wood (which was the preferred option). Thus, I have an imperfection piece of wood bordering the front door of sauna. An eyesore. Also, the kit purchased included 3 boxes of sauna stones, but only 2 were sent. They corrected mistake and sent a 3rd but again only upon realization and request from customer. Assembly experience - the instructions provided are quite bad and vague. While interacting with a rep, much more accurate and detailed instructions, with pictures, were provided. Horrible experience to provide customer with crap instructions only to provide good instructions but only upon request / customer having problem. Just generally, getting in contact with customer service was quite difficult. Often calling would result in no answer - and then the response would be via email as opposed to call back. Very odd. Lastly, connecting the sauna to WiFi was a challenge - but the customer service there to get it working was pretty good and it was resolved. There is definitely room for improvement in their customer service and truly transforming into a luxury experience - but the product itself seems quite solid. After using the sauna now for many months, I am super happy with the quality and the overall sauna experience it provides. One more imperfection though is a discrepancy between the wooden analog thermometer purchased through redwood and the digital sensor that is part of the heater. They read different temperatures when at full heat. Redwood immediately offered a replacement analog thermometer, once contacted about issue, which is nice. We will see if the replacement works.
September 16, 2026
Unprompted review
Reply from Redwood Outdoors
Thank you for taking the time to share such a detailed account of your experience. We’re very glad to hear that after several months of use, you’re happy with the quality of your sauna and the experience it provides.
At the same time, we appreciate your candid feedback regarding the communication, shipping, assembly resources, and overall level of support you experienced throughout your purchase. We recognize that the experience surrounding the product is just as important as the product itself, and your feedback highlights areas where we have an opportunity to do better.
We’re glad our team was able to assist with several of the concerns you encountered along the way, and we appreciate you giving us those opportunities to help. Your feedback will be shared with the appropriate teams as we continue working to improve the experience we provide from purchase through long-term ownership.
Thank you again for choosing Redwood Outdoors and for sharing both the positives and the areas where you believe we can improve.
Best Customer Service!
We bought a cold plunge barrel and Sauna in May of 2024 - Our Chiller screen died and I called Jared to see if I could buy a replacement chiller since it was out of warranty. He sent me a box to pack it in - paid for shipping both ways and fixed the chiller free of charge! Amazing service and we will always use Redwood Outdoors!
September 2, 2026
Unprompted review
Reply from Redwood Outdoors
Thank you so much for sharing your experience! We’re thrilled to hear that Jared was able to help get your chiller back up and running and make the process as easy as possible for you.
We truly appreciate your continued trust in Redwood Outdoors and your kind words about our team. We’ll be sure to pass your feedback along to Jared. Here’s to many more sauna sessions and cold plunges ahead!
Customer service was excellent
Customer service was excellent. Immediate attention and great care.
September 15, 2026
Unprompted review
Reply from Redwood Outdoors
Thank you so much for the kind words! We’re thrilled to hear that you received prompt, attentive care from our team. Providing a supportive experience for our customers is incredibly important to us, and we truly appreciate you taking the time to share yours!
Good support pre-sales but disappeared…
Good support pre-sales but disappeared after purchase. Had an issue and after no reply to my support email I called my sales rep directly and it felt like a was an inconvenience after dropping 20k and needing some support. Got to the bottom of it, but didn’t leave me with a good taste in my mouth.
August 3, 2026
Reply from Redwood Outdoors
Thank you for sharing your experience. While we’re glad the issue was ultimately resolved, we’re sorry that the level of support you experienced after your purchase did not match the experience you had beforehand.
Our customers should feel supported throughout their entire experience with Redwood Outdoors, not just during the purchasing process, and we understand why the lack of timely communication left you disappointed. We appreciate your candid feedback and will be sharing it with our team as we continue working to improve the post-purchase experience. Enjoy your sauna for years to come!
Phenomenal customer service
Phenomenal customer service and warranty policies. Jared was great to work with, extremely responsive, and took amazing care of me. Thank you!
August 3, 2026
Reply from Redwood Outdoors
Thank you so much for the wonderful feedback! We’re thrilled to hear that Jared provided such a responsive and supportive experience and made sure you were well taken care of. We’ll be sure to share your kind words with him. Thank you for trusting Redwood Outdoors and for taking the time to share your experience!
The sauna is amazing
The sauna is amazing! I really like it. We use it almost every day!!! Best purchase ever!!!!
September 13, 2026
Unprompted review
Reply from Redwood Outdoors
We absolutely love hearing this! Thank you so much for sharing your experience. Knowing that your sauna has become something you enjoy almost every day is exactly what we hope for. We truly appreciate you choosing Redwood Outdoors and wish you many more relaxing sauna sessions to come!
thoroughly enjoyed everything about…
thoroughly enjoyed everything about this experience. The purchase experience was great and easy to put together, with lots of videos on how to do it. When my door broke (no fault of theirs, we had a hurricane), they followed up and helped me get everything fixed and sent me some product for free when I made a mistake. Excellent company
July 31, 2026
Reply from Redwood Outdoors
Thank you so much for sharing your experience! We’re thrilled to hear that everything from purchasing and assembly to the support you received along the way has been a positive experience.
We know unexpected things can happen, and we’re especially glad our team was able to help get everything sorted out after the hurricane so you could get back to enjoying your sauna. We truly appreciate your kind words and your trust in Redwood Outdoors. Enjoy your sauna for many years to come!
Love our Cove Sauna
Although we had to wait a couple of months to receive it, we had a great experience buying (used our HSA account for part of the payment), easy delivery, installing (took about 6 hours with 2-3 people) and are now using our Cove Sauna regularly. Really love it!
July 23, 2026
Reply from Redwood Outdoors
We are so glad to heat it! Thank you so much for taking the time to share your experience. Wishing you many relaxing sauna sessions for years to come!
Seamless experiance
September 10, 2026
Unprompted review
Reply from Redwood Outdoors
Thank you for sharing that this felt like a seamless experience - that's always what we're aiming for! Let us know if we can be of any help in the future.
Reply from Redwood Outdoors
That's wonderful to hear that you felt the quality and service was excellent. We pride ourselves on trying to provide a superior product with superior -expert- service. Thank you for taking the time to share this via Trustpilot. Our customer reviews are always taken to heart!
The best addition to our home
We have had our sauna for just over a year now and it has been one of the best purchases we ever made for our home. Redwood Outdoors customer service was phenomenal from the start to finish and now beyond. We recently had a bad storm shatter our sauna door and they quickly jumped in to help get what we needed to get the door back in place. Although I am sad we are saying goodbye to this sauna because we are moving, I am happy and looking forward to our next Redwood Sauna at our new home. If you are looking for a sauna, I highly recommend Redwood Outdoors for your purchase. They go above and beyond to ensure your happiness in and out of the sauna.
September 10, 2026
Unprompted review
Reply from Redwood Outdoors
Thank you so much for this kind review. We were so happy to help to get you back up and running! We do read all of our customer reviews as a team, and this one will be extra special to share. We look forward to helping you whenever you're ready for your next sauna! Wishing you a good move, and all the best going forward. Thank you again!
Redwood stands behind its products
Very easy company to do business with and knowledge about the products
September 8, 2026
Unprompted review
Reply from Redwood Outdoors
We really appreciate your taking the time to share this in a review. It means more than you know to receive this feedback from our customers! If there is anything we can help with in the future, please let us know. Thank you for choosing us with this investment!
Joe was a pleasure to work with
Joe was a pleasure to work with! He was an excellent listener and expressed empathy and understanding for me regarding the problem I called customer service about. This was exactly the kind of interaction I needed. He solved my problem and I was able to revert back to the incredible joy I have been experiencing with Redwood Outdoors after ordering my first sauna last week - a lifetime dream come true for me. Thank you, so much, Joe!
Melissa Potter
New Hampshire
September 8, 2026
Unprompted review
Reply from Redwood Outdoors
I can't wait to share your kind review with Joe, and thank you for taking the time to share this. These reviews mean a lot to us and help us ensure we're meeting the mark! We want to thank you for choosing us and putting trust in our products and our service with this investment. Should you need anything in the future, we're a phone call away. Thank you again, and wishing you many more years of relaxing sauna sessions to come!
Excellent company
Excellent company. From first contact through delivery they are excellent and highly responsive after the sale as questions came up. Highly recommend.
September 8, 2026
Unprompted review
Reply from Redwood Outdoors
Thank you so much for taking the time to share this. We do strive for this to be as seamless of a process as possible for our customers, so receiving this kind of feedback means more than you know. If there is anything you need support with in the years ahead we're a phone call away. Thank you for choosing us with this purchase - it's a big investment, and your trust in us is not taken for granted. We appreciate you!
Never received sauna rocks
Never received sauna rocks. Called multiple times and they say they have lots of orders. A fedex labeled was created weeks ago but no movement. We obviously can't use without the rocks. Maybe this company grew too fast and can't handle the orders. It's a lovely sauna but still disappointed we can't get the correct rocks.
July 21, 2026
Reply from Redwood Outdoors
We’re very sorry for the delay and completely understand your disappointment, especially when something as essential as the sauna rocks has kept you from being able to fully enjoy your sauna.
Our team has been reviewing your replacement order, and we’re happy to confirm that the correct rocks are ready to be sent out. We recognize that this has taken longer than it should have, and we are working to get this corrected for you as quickly as possible.
We truly appreciate your patience throughout the process, as well as your kind words about the sauna itself. We hope to have you enjoying it very soon!
Serivce and product were on point.
Customer service was a real person, not a hard sell but gave great info. Installation was a one day project for me (minus electrical).
I am extremely happy with this entire process/product. Bought Summer of 2026...
July 21, 2026
Reply from Redwood Outdoors
Thank you so much for your review. We do pride ourselves on being available by phone for our customers and in ensuring our customers speak to a genuine product expert. We have seasoned crew! It is so wonderful to hear that this was a seamless experience. Thank you for choosing us with this purchase - we don't it for granted. Let us know if we can be of any help in the future, and we wish you many relaxing sauna sessions to come!
Quality of the sauna
Quality of the sauna. Communication throughout the process.
Been wanting to buy abd investigating for years. So happy we went with Redwood
July 27, 2026
Reply from Redwood Outdoors
Thank you so much for choosing us with this investment. We recognize this is a big purchase, and it means a lot to us that you decided to put your trust in us when making the decision. If there is anything we can do to support in the years to come just give us a call! Thank you again, and we're wishing you many relaxing sauna sessions to come!
Circuit breaker faulty on sauna control…
Circuit breaker faulty on sauna control panel and light will not work with controller. Redwood outdoors won’t do anything, harvia heater won’t do anything. There answer was the light they sent us (100w) is to high of a wattage for me to go buy a different one. Harvia heater manual states use light no more than 100w. I have tried for 4 weeks to have a new circuit breaker sent and all they do is ignore my voicemails. Do not buy from redwood outdoors. Do not stand by there warranty and send you faulty equipment.
July 28, 2026
Reply from Redwood Outdoors
We’re sorry for the frustration you’ve experienced while working through this issue. We understand that the time required to troubleshoot, gather the necessary information, and determine the appropriate resolution can be frustrating, particularly when you are waiting to get your sauna fully operational.
While some warranty concerns require additional troubleshooting and review before a resolution can be determined, we remain committed to supporting our customers and standing behind our products when a covered issue is identified. We appreciate your patience while our team works through this process with you.
After several years
After several years, the window in my sauna cracked from the heat and needed replacement. They located the part and shipped it to me for $100. I thought that was fair. Delivery was efficient too.
July 27, 2026
Reply from Redwood Outdoors
Thank you for sharing your experience with this - especially after having the sauna for a few years already. We're always trying to improve our spare parts availability to customers that may need to do a repair after a natural disaster, weather damage, etc. We want to thank you for trusting us with this purchase originally, and for taking the time to leave a review - these do mean a lot to us and are shared with our whole company! Should you need anything in the future, we're a phone call away. We hope you're back up and running and enjoying your sauna again!
A wise choice
The pre purchase phone conversation was very helpful towards purchase choice and towards preparing for assembly. The product is amazing and works flawlessly. Could not be happier.
July 23, 2026
Reply from Redwood Outdoors
Thank you so much for sharing this via a review. Installing a sauna does take some pre-work, so we're glad to hear you felt well prepared by our team for all of the steps needed along the way. Thank you for choosing us - your business is what keeps us going! We hope you continue to love your sauna, and let us know if we can ever be of help in the future.
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