Various estate agents valued my house lower and 1 warned me about going with reedrains. Mel not only achieved me over the asking price, but also sold my propery in 2 days with 4-5 offers... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Reeds Rains Estate Agents has been helping people move home since 1868, making us one of the UK’s most established and trusted property experts. With branches across England, Wales and Northern Ireland. Independently owned, with expert local teams helping buyers, sellers, landlords and tenants navigate the property market with confidence. Whether you're looking to buy your first home, sell a property, let out a rental, or find a place to rent, our experienced teams are here to make the process as straightforward and stress-free as possible. We pride ourselves on delivering clear communication, honest advice, and a personalised service tailored to your needs. We also provide access to mortgage advice, home surveys, insurance, and financial services, everything you need under one roof. From city apartments to country cottages, we treat every property with care and attention and focus on getting our job done.
Howard House, 3 St Marys Court, Blossom Street, YO24 1AH, York, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service from Alan the entire viewing he was incredible helpful and gave me the best experience possible very friendly couldn’t have asked for anything better
Don't use this estate agent I rented by them and the area is a drug infested no man's land they lied about proper parking and on a weekend when holiday makers are here you can't get a space anywhere also was told if I had deliveries they could accept as I've had parcels going missing they lied about this too as I've recently ordered some items from Amazon and now they are refusing to accept delivery so not only have I lost what I've ordered from Amazon but all I got was uninterested attitude so my advice go with another estate agent if you want to buy a property or rent one😡😡
Great team to deal with.
A special thanks to Archie who dealt with our sale.
Will definitely use again.
Highly recommended.
Thanks Reed Rains
Very helpful and attentive - any queries I had they were able to help, especially Hannah.
All the staff were very helpful, and communication was very good.
Jasmine helped me through sorting out a solicitor
Also offered help in the initial stage of my sale.
Excellent - no fuss professional advice and service from RR ..if I had more property to sell they’d be my first choice! ..highly recommended
Brilliant services, the team on holdreness road are all absolutely lovely and are amazing at answering any questions I have. 100% would recommend them to anyone searching for a rented property or purchasing a forever home.
My agent Hannah was very professional and knowledgeable. I could contact her anytime and she went out of her way to help me
We bought from Reeds Rain Folkestone. From the first viewing the agents were helpful and honest! They supported us through every stage of the process efficiently and prifessionally. Ellen and Adam were excellent communicators. The last week before completion qas made exceptionally difficult by external factors but the Folkestone team were extremely supportive and proactive. We were made theoretically homeless by poor conveyancing services but Ellen and Adam worked tirelessly to resolve the situation. Thankfully they were successful. I am genuiely so grateful for their support and guidance. Excellent human-side service. Thank you guys !
Do not use Reeds Rains (LSL Group). They left our property in a mess (£90,000's worth). & just shrug their shoulders.
I have now dealt with Karis & Luke at Reeds Rain twice in the last 3 years, & found them to be excellent in the purchase & sale of my house. Kept updated with the whole process as it progressed. I would like to extend my gratitude for all the help they have given me, so many thanks, hopefully use them again in the near future. Keep up the great work you are doing. Thank you.
AVOID!!! Awful experience from start to finish with this company. After being left on hold for 10 minutes on my initial call with them I was then booked in after hanging up and calling again to speak to a different person. The viewing was confirmed on the phone and via email to be with Olivia from Reeds Rains.
I drove 3 hours - 160 miles to attend the viewing which was then cancelled 10 minutes before it was supposed to take place by a voicemail. The reason give was that the tenant was at home on an important teams call and couldn't facilitate showing me around....this contradicted the appointment detail I was given in writing and on the phone that I was due to meet Olivia from Reeds Rains and the property was not tenanted!!!!
The reason given was also a complete lie, I was on the drive of the property at the time and had been outside the house on a works call for the previous 2 hours which was in complete darkness, no cars on the drive. I knocked the door twice and no movement in the property, at this point a neighbour came out of their home and told me there was no one home.
I received no apology from the company for my wasted 320 mile drive. As a business they are so amateurish and dishonest its embarrassing.
I had a bad experience previously selling our house and explained what had happened Alex baird reasured me that he would help with everything i had told him i needed and he did the job perfectly from start to finish even the silly questions i might of asked and helped me with lots of the form filling and emailing as im not very technical . I would very much recommend 👌
Excellent service from a very experienced team.
Nothing has been too much trouble and the help they have given us has been superb.
We are being kept informed on the sale of the property and what is now required.This is the second time my family have used Reeds Rains,the first time was to buy, hence the return business.
All staff at Reeds and Rains are helpful and professional. Tom Brown is really good in his communication and the team Leah and Nia have been supportive and the team have kept me updated thought out the process. Great team in Rhyl
The team at Reeds Rains Acomb are great, we couldn't have asked for more from them. We have now bought and sold with them and both experiences were exceptional. Very helpful, friendly and knowledgeable. Very highly recommended!

Reply from Reeds Rains
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.