Reeds RainsReviews 

2,420
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 425 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and knowledgeable, often going above and beyond to assist them. The service provided is frequently described as excellent, with many appreciating the professional and efficient approach to property sales and purchases. Reviewers highlight the exceptional customer service, noting that they were kept informed at every stage and received valuable advice. However, some customers also noted issues with communication, experiencing long waits for callbacks or responses to emails. A few other people also felt that the service was unprofessional, citing instances of poor attention to detail and a lack of diligence. There were also mentions of inconsistent staff and difficulties in reaching someone with logical answers.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Service

People report positive experiences with service, often highlighting the professional, efficient, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Customer communications

Reviewers mention ambiguous feedback about contact, with some customers praising proactive and helpful... See more

Response time

Clients share ambiguous opinions on response time, with some reviewers praising the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Various estate agents valued my house lower and 1 warned me about going with reedrains. Mel not only achieved me over the asking price, but also sold my propery in 2 days with 4-5 offers... See more

Company replied

Rated 5 out of 5 stars

The team at Reeds Rains Acomb are great, we couldn't have asked for more from them. We have now bought and sold with them and both experiences were exceptional. Very helpful, friendly and knowledgeabl... See more

Company replied

Rated 5 out of 5 stars

Excellent service from a very experienced team. Nothing has been too much trouble and the help they have given us has been superb. We are being kept informed on the sale of the property and what is... See more

Rated 5 out of 5 stars

Have used Reeds Rains Sale twice for house sales. 4 years ago, they sold our 3 bed semi in Sale. COVID times. Around 15 viewings. Excellent price negotiated by Mandy Rothwell. Straightforward sale.... See more


Company details

  1. Real Estate Agents

Written by the company

Reeds Rains Estate Agents has been helping people move home since 1868, making us one of the UK’s most established and trusted property experts. With branches across England, Wales and Northern Ireland. Independently owned, with expert local teams helping buyers, sellers, landlords and tenants navigate the property market with confidence. Whether you're looking to buy your first home, sell a property, let out a rental, or find a place to rent, our experienced teams are here to make the process as straightforward and stress-free as possible. We pride ourselves on delivering clear communication, honest advice, and a personalised service tailored to your needs. We also provide access to mortgage advice, home surveys, insurance, and financial services, everything you need under one roof. From city apartments to country cottages, we treat every property with care and attention and focus on getting our job done.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(2,420)

386 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don't use this estate agent I rented by…

Don't use this estate agent I rented by them and the area is a drug infested no man's land they lied about proper parking and on a weekend when holiday makers are here you can't get a space anywhere also was told if I had deliveries they could accept as I've had parcels going missing they lied about this too as I've recently ordered some items from Amazon and now they are refusing to accept delivery so not only have I lost what I've ordered from Amazon but all I got was uninterested attitude so my advice go with another estate agent if you want to buy a property or rent one😡😡

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent - no fuss professional advice and service from RR ..if I had more property to sell they’d be my first choice! ..highly recommended

July 1, 2026
Rated 5 out of 5 stars

Brilliant services

Brilliant services, the team on holdreness road are all absolutely lovely and are amazing at answering any questions I have. 100% would recommend them to anyone searching for a rented property or purchasing a forever home.

June 15, 2026
Rated 5 out of 5 stars

We bought from Reeds Rain Folkestone

We bought from Reeds Rain Folkestone. From the first viewing the agents were helpful and honest! They supported us through every stage of the process efficiently and prifessionally. Ellen and Adam were excellent communicators. The last week before completion qas made exceptionally difficult by external factors but the Folkestone team were extremely supportive and proactive. We were made theoretically homeless by poor conveyancing services but Ellen and Adam worked tirelessly to resolve the situation. Thankfully they were successful. I am genuiely so grateful for their support and guidance. Excellent human-side service. Thank you guys !

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

I have now dealt with Karis & Luke at…

I have now dealt with Karis & Luke at Reeds Rain twice in the last 3 years, & found them to be excellent in the purchase & sale of my house. Kept updated with the whole process as it progressed. I would like to extend my gratitude for all the help they have given me, so many thanks, hopefully use them again in the near future. Keep up the great work you are doing. Thank you.

June 26, 2026
Unprompted review
Rated 1 out of 5 stars

AVOID!! Dishonest company.

AVOID!!! Awful experience from start to finish with this company. After being left on hold for 10 minutes on my initial call with them I was then booked in after hanging up and calling again to speak to a different person. The viewing was confirmed on the phone and via email to be with Olivia from Reeds Rains.

I drove 3 hours - 160 miles to attend the viewing which was then cancelled 10 minutes before it was supposed to take place by a voicemail. The reason give was that the tenant was at home on an important teams call and couldn't facilitate showing me around....this contradicted the appointment detail I was given in writing and on the phone that I was due to meet Olivia from Reeds Rains and the property was not tenanted!!!!

The reason given was also a complete lie, I was on the drive of the property at the time and had been outside the house on a works call for the previous 2 hours which was in complete darkness, no cars on the drive. I knocked the door twice and no movement in the property, at this point a neighbour came out of their home and told me there was no one home.

I received no apology from the company for my wasted 320 mile drive. As a business they are so amateurish and dishonest its embarrassing.

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

I had a bad experience previously…

I had a bad experience previously selling our house and explained what had happened Alex baird reasured me that he would help with everything i had told him i needed and he did the job perfectly from start to finish even the silly questions i might of asked and helped me with lots of the form filling and emailing as im not very technical . I would very much recommend 👌

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from a very…

Excellent service from a very experienced team.
Nothing has been too much trouble and the help they have given us has been superb.
We are being kept informed on the sale of the property and what is now required.This is the second time my family have used Reeds Rains,the first time was to buy, hence the return business.

June 23, 2026
Rated 5 out of 5 stars

Staff at Reeds and Rains Rhyl…


All staff at Reeds and Rains are helpful and professional. Tom Brown is really good in his communication and the team Leah and Nia have been supportive and the team have kept me updated thought out the process. Great team in Rhyl

June 24, 2026
Rated 5 out of 5 stars

Couldn't ask for more!

The team at Reeds Rains Acomb are great, we couldn't have asked for more from them. We have now bought and sold with them and both experiences were exceptional. Very helpful, friendly and knowledgeable. Very highly recommended!

June 24, 2026
Reeds Rains logo

Reply from Reeds Rains

Thank you so much for your kind words and recommendation Adam. We're delighted to hear that both your buying and selling experiences with us were exceptional. Providing helpful, friendly, and knowledgeable service is what we strive for, so it's wonderful to know the team was able to support you throughout your property journey. We truly appreciate your trust in Reeds Rains Acomb and wish you all the very best in your new home. If we can help again in the future, we'd be delighted to assist. Many Thanks Angie and the team at Acomb Branch.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look