Ree medical.
Ree medical.. messed up on my DBQ for two lines. Simple correction but told me it would take 2 weeks to correct. Pushing me back out two extra weeks before submitting my claim...
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Ree medical.. messed up on my DBQ for two lines. Simple correction but told me it would take 2 weeks to correct. Pushing me back out two extra weeks before submitting my claim...
It took months to get my DBQ's and then to see all the words that were misspelled was insane. Like, how does it take months to provide me with a document that the therapist gave you and do absolutely no proofreading whatsoever. As long as it took them to finish it, it shouldn't have not one thing wrong with it. I turned it in anyway and I didn't really get the outcome I wanted and they kept hounding me about doing a review. I finally sent them an email as to what my outcome was and the claim and it's been about 4 months and I haven't heard anything back. 3,000 is a lot of money for the service. I hope they don't go down like Trajector Medical. If they do, we might all be getting our money back.
I went through ree medical to get my service connection upgraded to 100%. They did a great job filling the paperwork. I think a lot rest on you the individual when the VA sends you to the doctors because you have to make them believe in your illness. They in turn send their findings to the VA. Ree know the VA lingo and how to word the paperwork.
I get the va makes its own decisions. I get that. However when ree medical takes 6 months to process a 30 minute phone call to put on a piece of paper for $2700 that gets denied at light speed, it's meaningless. They will not reimburse because they did a good job of getting denials. Why do it for free when you can pay big money for it?
So, I did use REE Medical before, they did assist me and the results were favorable, which is why I went back to them. So this time I had an initial claim which did result in a favorable outcome.
BUT, the second claim (rt. knee) I also filed had previously been denied some time ago by the VA. I explained this to the initial screener and again to the person who handled my claim after that (more than once.) He told me that it would be handled as an initial claim, which I again questioned, but I felt they knew what they were doing in this instance. So when I received my DBQ’s I submitted the first claim and it was accepted. BUT, I went to submit the knee DBQ along with a Nexus letter I had also gathered (at the suggestion of REE) and the system wouldn’t allow the claim to be submitted as an initial because it had already been submitted and denied in the past. I sent a text to my claim handler or whatever they call themselves and I received a response that really did not assist me in deciding what to do. I called the VA and they confirmed I could only submit the knee as a supplemental, which I did and long story short it was denied later.
I reached out to REE Medical and left a review of that claim and was contacted some time later by a “Supervisor” who ultimately heard me out but did not offer any relief or explanation how their (REE MEDICAL) system failed me for that knee claim. That conversation was disappointing in the lack of concern by her.
On another note, this second time around with REE left something to be desired in how quick they get back to you either via text or phone call. I felt more like a number than anything else, especially talking to the “Supervisor” that contacted me later.
So, if you have an initial claim and are willing to spend the money REE could probably help you, but if you have a claim that has been denied be aware. I will not go back to them even when I attempt an increase in my current rating. I DON’T TRUST THEM TO LOOK OUT FOR ME, just their pockets $$.
My experience with REE Medical was mixed. REE did provide structure and helped me organize my claim, and I am grateful that I ultimately received the rating I deserved. However, for approximately $3,000, I expected much more hands-on guidance and quality control.
I spent hours completing very detailed assessments, yet when I received my three final DBQs, I found inconsistencies, omissions, and information that did not align with what I had provided. I then spent several more hours reviewing everything and creating a detailed correction document for REE. They ultimately made the necessary updates, but I had to advocate heavily for myself throughout the process.
My biggest advice to other veterans: if you want REE to work for you, be prepared to do a lot of the legwork yourself. Review your medical records, be extremely detailed in your assessments, and double-check every section of your completed DBQs before accepting them.
REE was helpful in giving me structure, but considering how much work I personally had to do, I do not feel the service I received was worth approximately $3,000.
Very unprofessional in customer service, processing of actions required by VA, do not communicate timely with the veteran. Did not meet VA due dates to respond to questions on REE unproductive DBQs. As a result, VA disapproved my two claims. The doctors they refer you are not certified by VA. Be sure you verify the doctors qualifications. REE does not return calls, emails or text. After trying constantly to talk with REE, they deleted me from accessing their system. The standard practice - a call center answers your call who will then inform you that someone from REE will call you back in 2-3 days. Not true. Not one instance did REE return my call. REE request the veterans money upfront before they will send you fake uncertified DBQs. The DBQs (forms used and codes placed on the DBQ) are not certified and valid by VA. I Requested a refund. REE refused and provided me a lame excuse. This company is not in business for the veteran. They only your money and should not be operating like they are in the best interest on the veteran. They are not. I do not recommend this company to try to increase your disability percentage. My fellow vet - they are not for you. Only for your money. STAY AWAY.
Absolutely scum bags who steal from veterans. I got 0% working with them. Took thousands from me.
If I could give ZERO stars I would! This clown act promises you the moon, takes your money, has you fill out a questionnaire and that's the last you will hear from them until 6 months later they provide you with incorrect and poorly written DBQs that get flagged by the VA. If you have questions about what's in them or a desire to correct anything don't expect them to respond to you other than "you're on step # and nothing more is required". They assign you a "Navigator" to "guide" you through their "process". In reality they assign you an IGNORER that DOES NOTHING and doesn't respond to any correspondence via any means you send them. PLEASE do yourself a favor, don't give them your hard earned money as you wont be getting anything for it. Read the reviews on here on Trusted Pilot and Yelp, they are no where close to the fakes posted on Google.
I gave REE Medical 3200 dollars for a mental health DBQ and an arthritis DBQ and what it got me was nothing. I still had to go to all my VA C&P exams and their psychologist was so incompetent that they almost got me an unemplouable status with the VA because they made me look like I couldn't live independently and couldnt even take care of myself.
Garbage like "The Veteran is employed but has challenges completing complex tasks". The VA almost made me unemployable, which, sure, would have got me 100% but I would have gone bankrupt and lost my house.
Then when I complain, they take 0 accountability and just take my money like they provided competent service.
They blatantly take advantage of veterans who are trying to get their disability percentages increased, because working with the VA is so taxing and time consuming, just wanting someone who knows how the system works would be able to do it better. They dont, they just want their money with no accountability to ever return it. This company, I am sure works for some, but any complex medical case, like mine, and I am sure, many others, just get abused and thrown away like the VA does.
Then they take this feedback and they modify their terms and conditions to ensure there is not a single liability that will find them liable.
Truly disgusting
No benefit increase or change, 5K in debt. 20 years of service.
I paid $3,500 to REE Medical for VA disability claim support. Despite completing their process and submitting their DBQ, my claim was denied — and a Higher-Level Review, handled by an attorney they referred me to (for more money), was also denied.
When I requested a refund, I was ignored for days. Only after escalating did they call to say “no” and send an email confirming they would not help. I asked for a copy of my signed contract, an itemized list of services, and all related documents — none were provided to date.
I’ve since filed formal complaints with the Better Business Bureau (BBB), Federal Trade Commission (FTC), and the Florida Attorney General. This company presents itself as veteran-focused but delivers zero support after denial and deflects all responsibility.
Veterans deserve better than high fees, minimal service, and no accountability. Think twice before trusting REE with your money or your claim.
I’m really disappointed with my experience. The communication was excellent before I paid — they were quick to respond, eager to answer questions, and everything felt professional and promising. That gave me the confidence to sign the contract and pay the full amount of $2,695 upfront.
Unfortunately, after I made the payment, the communication took a sharp turn. I scheduled my appointment promptly, submitted all required documents, and then... silence. Multiple messages via email, text, and phone went completely unanswered as I tried to get clarity on next steps. I had to chase them down just to get a response — and only after I requested a refund out of frustration did someone finally acknowledge me.
Now, they're claiming they can deduct a significant portion of my refund, even though the contract makes no mention of a cancellation fee or penalty of any kind. Collecting documents and having a brief call does not equal full service, and certainly doesn’t justify keeping my money.
This has been an upsetting and unprofessional experience as well as added stress. If you’re considering working with them, be cautious. Everything looks polished up front — but once you’ve paid, good luck getting the same level of care or accountability.
STOP! they will lead you to believe that can get a veteran 100% disability. NOT TRUE! first they will want you to do all the work by finding all your doctor reports, history results, even calling the VA for their records, and the list goes on and on and on and on. After about a month, the representative reassigns you to the next navigator who puts you through the same information circus. So after another month getting all that information to them they say, yes, we can get you 100% disability with all this information. But before they assign you their doctors to evaluate you and set up appointments with their experts, they want you to pay them over $3000. While they have you believing that your disability checks will start within the next 3 months. After a month waiting on their doctors appointments to be set up, I got a call notifying me that they could not process my case? Oh, and that they will refund my money in 2 to 3 weeks. Ok, after a month I called them, and they said that they sent the money last week. I called the bank to see if they were holding it, but they haven't seen anything. I called them right back and this time they told me that someone would be calling me in 2 days. But since it was Friday it would not be until Monday or Tuesday. After reminding her that Monday was president's day, she laughed and said oh, that's right, so maybe Tuesday or Wednesday. I am praying to God these people are not scamming us veterans.
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