Rees Thomas Surveyors 

Extract from a RICS disciplinary panel hearing:

Panel’s Decision
The Panel has considered carefully all of the evidence produced in the case, along with submissions from both
parties. The Panel is concerned that the conduct of both Mr Thomas and the Firm clearly demonstrates a pattern
of behaviour which falls significantly short of the standards to be expected of a member of the RICS. Mr Thomas
and the Firm have failed, repeatedly, and over a significant period of time, to demonstrate an acceptable
standard of service to their clients, and failed to address effectively the client complaints which arose as a result.
In the case of Mr T, the concerns from which these proceedings arise began in at least February 2013 and were
not finally resolved until September 2013.
The Panel is particularly concerned at the failure of the Firm to discharge effectively its obligations to the
Ombudsman Services: Property. This despite a number of written reminders issued to him by the Ombudsman
Services: Property. The role of the Ombudsman Services regime is critical in providing important reassurance to
the public that complaints will be addressed and, where appropriate, suitable redress provided. Mr Thomas and
the Firm as a result of their actions undermined the effectiveness of the important public protection provided by
the Ombudsman Services: Property and, as a result, risked undermining the confidence of the public in the
surveyors’ profession.
The Panel notes that Mr Thomas did eventually take steps to resolve at least some of the various complaints
from which these proceedings arise. He only did so however once each of the cases was the subject of
investigation by the RICS. In the case of Ms G, who first complained to the RICS in August 2013, the Panel was
informed that the partial fee refund due to her had in fact only been made by Mr Thomas the day prior to the
hearing. In the cases of Mr S and Mr C, payment of the sums due to them had in fact been made by the RICS,
rather than by Mr Thomas. The Panel was informed that Mr Thomas undertook to reimburse the RICS in respect
of the sums it had paid, on his behalf, to Mr S and Mr C, within 28 days of the date of this hearing. The fact
remains, however, that, while Mr Thomas has taken a number of steps to resolve these various complaints, these
have come regrettably late and are still, as at the date of the hearing, unresolved.

Similar to the experiences of some other people here, we got totally misleading survey that missed several big problems that have cost us a lot of money to fix. The good survey was one of the key reasons we bought the house and we are really let down and out of pocket.
We've had no redress as he isn't a member of any professional body, as his website suggested.
His survey was prompt and reasonably priced, but I could have done better myself with a ladder.

The worst excuse for a surveyor in the country. He takes people's money and doesn't do the work. He does generic copy and paste survey reports with the same sentences repeated over and over again. doesn't spot major issues and leaves people with big bills to pay and doesn't care when confronted. I have nothing good to say about this poor excuse for a human being. Avoid at all costs. You have been warned

Thought I would give you all an update on my review regarding Jeremy Thomas back in June. Well His reply was laughable to say the least and looking at the reviews since he hasn't changed. I have taken him to the small claims court and won but I'm still waiting for him to pay what you owe me.
You say there are 2 sides to every case, well you had your chance to air your side in the county courts but you failed to turn up and I was awarded the case. Was that because the evidence against you was too great.
I just hope you don't ruin more peoples lives with your poor, substandard and shoddy surveys.

Jeremy provided me with much needed property advice at a time when I needed someone to act quickly. I found him to be very knowledgeable, highly professional and a really helpful and pleasant person. I would not hesitate to use his services again nor to recommend him to anyone looking for an approachable and professional surveyor. Highly recommended.

Purchased a specific structural inspection on my property back in March 2017. After the inspection visit I was informed he would send the report asap on completion of a bank transfer payment.
One month later still no report. Many calls later still no response or return call. It has been 18 months and still no report.
This man is a thief and will never return your calls because he does not care what his customers think. A true sociopath.

I am half of the couple from Mountain Ash featured on X-ray. Heres our side of the story. Firstly Jeremy says he addressed the water ingress in our home in his survey, what he should have done was provide damp meter readings and tell us to seek specialist advice, he however just said that we may expect to have to spend some money at some point during our occupancy. This didn't seem urgent or serious to us, yet when i took off the wallpaper i found mould, and a year later the wall is now crumbling.
Jeremy insisted his insurance would deal with the matter, however we have not heard from them AT ALL, since he says he claimed in July. Why claim if you've done nothing wrong? He told them we were unwilling to use the Property Redress Scheme, but we can't as when we tried they referred us to RICS, and when they found out he'd been expelled in 2014, they dropped him. Jeremy says we haven't instructed solicitors as he has a good defence, the reason is that since any money we have spare is going into a bad house due to his neglect, we cant afford representation. Also seems pointless since bailiffs have informed a recent court winner against him, that he's filed for bankruptcy. Again. So why waste the money when we won't get anything out of him if we did win? And believe me we have stacks of evidence. I am so stressed though this whole thing having to live with it day in and day out, we want to move house and move on from the whole situation, but cant as we cant afford the extent of the repairs, and its all down to Jeremy Thomas. My advice to anyone is stay away from this swindling , lying excuse for a human being. He's only out for himself and has no integrity. He doesn't care about our tears, sleepless nights and constant worry about how we will get out of this situation. Why don't you do the right thing and take responsibility for your wrong doings? Maybe people would have more respect for you.

Avoid this person if you are giving him supplies.
We have been messed around from the time we sent him his invoice. We have had plenty of “I’ll pay it tonight” but now have to take court action to get paid.....
Avoid at all costs

Mr Thomas states he has learned by his mistakes .i dont think so .surveyed house back yard was 6 inches above damp proof course .had to buy new kitchen /have new walls / back yard dug up and relaid. Came to house promised would get in touch with insurance company.have tried to contact him on numerous occasions he just deletes emails unread and doesn't reply to voice messages .how unprofessional and rude is that??? He has been on bbc xray programme...i have now contacted the xray programme who are looking to do another programme on him so if you have had a similar problem contact them as they want more people .also i have contacted trading standards who are coming to house next monday .

Mr Thomas has been struck off from the RICS, had his CABE membership terminated in 2017. Google: JeremyThomas RICS
The has been prosecuted by Rhodda Cynon Taff Trading standards for misleading clients with false information on his website regarding him being a chartered survayorr.
Google Trading Standards wales then search jeremy thomas
Trading Standards officers had no choice but to take action after uncovering six offences involving Jeremy Michael Rees Thomas, trading as Rees Thomas Chartered Building Engineers and Surveyors in Llanharan.

Residents have a right to expect the services they are contracting for are as described and that professionals they contract in respect of those services do not mislead consumers by action or omission.
Officers were contacted in December 2016 after Rees Thomas, whose premises were in Talbot Green Business Park, entered into a contract with a customer to carry out a HomeBuyer Survey.

These surveys are a Royal Institute of Chartered Surveyors (RICS) licensed product. Mr Thomas provided information to the customer that led them to believe he was a member of RICS.
In fact, he had been expelled from RICS in 2014 and, as a result, was not permitted to refer to himself as a Chartered Surveyor nor undertake HomeBuyer Surveys.

The following January, Trading Standards received a complaint from another customer, that Mr Thomas had also led them to believe he was a Chartered Surveyor.

As part of the investigation, a Trading Standards Officer viewed Mr Thomas' website and his entry on the Local Surveyors Direct Website, a website that assists consumers to identify companies suitable to conduct the survey they require.

Both these sites contained references to Mr Thomas being a Chartered Building Engineer. Mr Thomas had failed to update his online information that his membership of the Chartered Association of Building Engineers (CABE) had been terminated earlier in 2017 and, as a result, was not permitted to refer to himself as a Chartered Building Engineer.

As a result, Mr Thomas was charged with six offences under the Consumer Protection from Unfair Trading Regulations 2008, all of which he admitted when he appeared at Merthyr Magistrates' Court on March 21.
He has now been removed from Local Surveyors Direct website following complaints

I have used Jeremy to survey a number of properties and he has always been tremendous to work with He is always highly professional, quick to answer any questions and accommodate the needs of homeowners. I absolutely recommend him 100%

I find Jeremy’s surveys add value to my business as the properties I buy tend to be in a distressed condition and he is able asses very well the main issues with the house - with this information I’m able to estimate what it will cost to refurbish the property. I would be happy to recommend him to other property investors or home buyers alike not only for his knowledge in the field but also because he provides a friendly service .

From start to finish my experience with Jeremy was dealt with swiftly and professionaly, I received my survey within c.10 days of contatcting him. The reporting was comprehensive and the price competitive. I would not hesitate in recommending Rees Thomas Surveyors.

Very swift response from first contact to reporting. Thorough with opportunity to individualise. Overall friendly, efficient and prompt at a competitive price.