Reflaunt Reviews 

Hard to believe that almost 50 days after my last Trustpilot review on 17 September, here I am again.

I genuinely did not want to write another review, but unfortunately, Trustpilot seems to be the only place where I can get a timely response from Reflaunt. I suppose I should thank this platform, because otherwise, I seem to have no way of getting any updates at all.

I have four items with buyer interest, all of which have now passed their expected 60-day periods. I first contacted Reflaunt on 14 October, followed up on 19 October, and even escalated the matter on 23 October and 4 Nov. Yet I have received absolutely no response.

I am not asking for anything unreasonable. I simply want to know whether my items have been sold and when I can expect my payouts.

It is incredibly frustrating to have to chase a company repeatedly just to receive basic information about my own items.

Reflaunt, could someone please take responsibility and provide a proper update?

Request No. 45968 & 45914

DO NOT USE!!
I’ve sent a few items to Reflaunt they have only sold 3 at a low price after about a year. If they don’t accept an item they don’t sent it back had to chase for 7 months and you then have to pay £15 on a link for it to be sent back. The other items are so say still listed on websites the whole experience is frustrating and pointless. I used as net a porter were promoting which I can see they don’t more and I can see why

I really like Reflaunt. It's a great place to recycle good pieces that have lost their purpose in my closet but someone else might get use out of.

The service is tremendous -- package everything up and send it for someone else to price and photograph, is the one stop approach that I prefer to other sites where you might have to haggle with a prospective purchaser and deal with all the details.

Their pricing, in my opinion, is fair and I would recommend them.

Personal thanks to Lia for her help!

Absolute Scam and Black Box Operation - Hidden Fees and Unauthorized Price Drops! 

I am extremely disappointed and shocked by the unethical business practices of Reflaunt through their Net-a-Porter resale service. 

I listed a luxury item with them, expecting professional service. However, Reflaunt completely breached their contractual obligations by implementing massive, unauthorized price reductions without ever notifying me. I received zero automated emails or warnings regarding any price changes. 

The worst part is their complete lack of transparency. When I finally decided to request the return of my item, the customer service suddenly claimed the item was already "sold" at a price that was a staggering $600 USD lower than my initial configuration! To hide this shady transaction, they completely wiped out the item details and actual selling price from my client dashboard, showing only a deeply slashed payout amount. 

They deliberately withheld sales information and forced a payout that I never agreed to, denying my right to refuse the price drop and recall my property. When confronted, customer service simply hid behind the excuse of an "automatic markdown mechanism" without providing any proof of notification or original price records. 

This feels less like a luxury concierge service and more like a scam designed to forced-sell clients' luxury items at clearance prices. I demand a senior manager to contact me immediately, provide the full sales statement, and compensate for the unauthorized $600 USD difference. 

Avoid Reflaunt at all costs if you value your luxury pieces and financial safety!

I’ve sold items on Reflaunt since 2022. The business and the customer experience has really gone down hill. Items are valued way lower than they should be and then they are sold for even less. After 6 months if the items haven’t sold they can sell them for whatever price they like. A rare pair of Alexander McQueen shoes were sold for £45. Also, I wasn’t notified that they had been sold.

Reflaunt has one of the best customer service around. I had a couple of problems that Reflaunt and Diana handled with professionalism and care. Thank you!

Consistent excellent service. Responses are fast and enquiries are always resolved effectively. Actively keeps me updated on the progress of my orders.

I am incredibly disappointed with the way Balenciaga has handled this situation. My Balenciaga Hourglass XS bag, which I purchased for £1,050, was lost while in their possession, and despite numerous attempts to resolve the matter, I have been offered a compensation payout that I do not consider fair. You gave me a ridiculously low valuation for my bag, I requested it be sent back to me, you then charge me a £15 return fee, send me bleach bottles in a UPS delivery box(i have the proof) instead of my bag, you then offer compensation (the ridiculously low valuation price they offered in the first place) it seems like to me you took my bag sold it on for profit and have given me what you told me you would pay for it in the first instance. SCAMMERS

What makes this experience even more frustrating is the lack of a satisfactory resolution. My case has supposedly been escalated, yet I am repeatedly told that the amount offered is their “final decision”, with little willingness to address my concerns about the value of my lost property.

I purchased a luxury item expecting a certain level of care, professionalism and accountability. Instead, I am now left without my bag and facing a financial loss through no fault of my own.

Honestly, this experience has seriously damaged my trust in the brand. It is unacceptable to lose a customer’s property and leave them feeling that they have to fight to receive fair compensation.

I would strongly encourage anyone considering handing over their luxury items to think carefully about the potential consequences if something goes wrong. I am still seeking a fair resolution, and I hope Balenciaga takes accountability for what has happened. AVOID THEY ARE SCAMMERS AND THIEVES

W have requested for a pick up and the pick up has not done. We are receiving no replies to our emails. The pick up reference is 46521.

No number to call.

Excellent service. Easy and efficient which is what makes reselling through Reflaunt so much easier for me. Good communication too from Dharma which has been fantastic.

CJ helped me out and did a great job of it!

Great communication and very accommodating. I really love the service provided

I feel my pieces were sold without proper communication. Felt blindsided.
Used the HN drop off service on 16th May 2025
Was told my pair of brand new Jimmy Choo sandals that were bought for £750 - never worn - were sold for a £34 HN voucher.
Then I had to ask about my Jimmy Choo bag after 15 months of Reflaunt having it.
I had bought it for £800 - used a couple of times and they sold it for £81.25 without asking me if that was ok. I would rather have had it back!
Wonder how much Reflaunt made out of these sales?
Wish I’d NEVER used the Reflaunt service. Will NEVER use again and will NEVER recommend them. Absolute con merchants!

Gilt has always responded quickly to my questions. They should teach customer service to other companies!!!

CJ was absolutely fantastic throughout the whole process! He was extremely helpful, fast and always kept me updated. He was consistently available and went above and beyond to answer every inquiry I had. His professionalism and dedication made the whole experience so easy and stress-free. CJ is honestly the reason I will continue selling with Reflaunt. Good job.

UPDATE - 28 Aug:
Update: After posting this review, Reflaunt responded very quickly and provided me with a dedicated escalation contact. Sam then looked into the status of all my items with their internal team and kept me updated.

I’m happy to say that several of my items have now successfully sold and been finalised. I have either received the payouts or they are currently being processed. A few other items have also sold and are still going through the marketplace/return process, so I’m waiting for those to be finalised.

Sam has been very helpful in getting everything clarified, and I really appreciate the support I received once my case was picked up.

My original concern about the lack of response was genuine, and I do still think communication and the “A Buyer is Interested” status could be much clearer. However, I’m pleased with the sales results and how the issue was eventually handled. I’m now comfortable using Reflaunt again and plan to send more items in the future.

Thank you to Sam and the team for helping resolve this.
———————
UPDATE – 19 August:
Reflaunt responded to this review very quickly and asked me to contact their Customer Service Escalations team, stating that my case would be picked up “immediately”.

I emailed the escalation address as requested and provided my details, but unfortunately I have still received no acknowledgement or response.

I genuinely hope someone will contact me and resolve this. I will continue to update this review to reflect what happens.
———————————
I had previously had a good experience with Reflaunt and successfully sold two items through them, which is why I felt confident continuing to use their service and sending more items to them.

Unfortunately, my experience has changed significantly since around May. I currently have items with Reflaunt with a total listed value of over £3,000. Some of these items have been showing “A Buyer is Interested” for a very long time, yet I have received no sale confirmation or payout and cannot even reduce their prices.

What concerns me most is the complete lack of communication. When sending items to Reflaunt, responses were quick and everything appeared professional. However, now that I am trying to find out what is actually happening with my items, I cannot get a response.

I first contacted customer service over a week ago and have since followed up and contacted multiple Reflaunt email addresses. Despite the stated 48-hour response time, I have still received no acknowledgement or meaningful response.

When a company is holding more than £3,000 worth of your belongings, being unable to get even a basic confirmation of their status is extremely concerning.

Based on my current experience, I would not recommend sending any further items to Reflaunt until their communication issues are resolved.

I am aware that there are many positive reviews, and I had a positive experience myself in the past. I would therefore encourage anyone considering the service to read both the positive and negative experiences and make their own judgement.

I will update this review if Reflaunt responds and will be happy to reflect how the situation is ultimately handled.

All great thank you!

The customer service is very professional and efficient. Diana answered answered all the questions I needed to know before I decided to sell my preloved on Reflaunt.

Very good service

UPDATE:
Less than 24 hours after posting this review, I received my payout of $48. It took tow months of waiting and an honest review of my experience; that's all.

I did not receive is any explanation of why it took two months to receive it.
I also did not receive any explanation of why the payout of my Balenciaga puffer was cut from $960 to $480, instantly, after the item sold and I was unable to reduce the price.

Reflaunt was certainly eager to provide a response to my review and offer to provide explanations. In private, they provided no explanations.

I will say it again...Reflaunt is the worst possible option for reselling luxury goods...but their customer service is not terrible.
------------------------------------------------------

Reflaunt continues to be the absolute worst option for reselling any type of pre-owned luxury good.

First, there is zero price transparency. When your item sells, the website will state, "A buyer is interested, unable to reduce the price." Then, if you are lucky, you will receive a e-mail with the payout amount more than cut in half from what was listed on the website a few hours earlier. When you question why, they will provide some vague explanation about last minute buyer negotiation or listing fee.
Think about it, a buyer is interested, you, the seller can not reduce the price, but then Reflaunt more than cuts the price in half for you, without any notification when it comes time for your payout.

Second, one of my items have been listed as, "A buyer is interested, unable to reduce the price," for more than two months now.
Either my item sold or it has not and any return periods have expired after 60 days. I have no idea what is going on.

Third, the money you receive from selling items is a joke. I receive about 50%-75% less money from selling items via Reflaunt than I do from Justin Reed or INA in New York City.

You may think that because it is super convenient and associated with popular websites that therefore there is a greater chance of your item selling and that you will receive a decent amount of money for it. This has absolutely not been the case for me.

I am just waiting to receive the last few dollars from my last item which allegedly sold 60 days ago, so I never have to log into my Reflaunt account again.