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RegalDekor  

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128 reviews in the last 12 months

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Rated 1 out of 5 stars

No delivery, no tracking, and no response

I placed an order through Leroy Merlin Marketplace on August 14. Leroy Merlin originally gave me an expected delivery date of August 24–26, while Regaldekor later advised that delivery would be during the first half of September.

My order has shown “Collected by carrier” since August 22, with CBL Logística listed as the carrier. However, the tracking number provided is simply “9999,” which returns no tracking information at all.

It is now September 17. Both delivery timeframes have passed, and I still have no usable tracking number, no confirmed location of my order, and no expected delivery date.

What is particularly frustrating is the lack of communication. My last five attempts to contact Regaldekor regarding this order have gone unanswered. I have now also opened a complaint through Leroy Merlin, but so far I still have no information about where my order actually is or when it will be delivered.

Delays happen, and I can understand that. What I don't understand is failing to communicate with a customer when an order is weeks beyond the expected delivery date.

I will update this review if/when the situation is resolved.

September 17, 2026
Unprompted review
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Reply from RegalDekor

Queremos aclarar que este pedido no corresponde a un cliente de RegalDekor, sino que se trata de una compra realizada directamente a través de Leroy Merlin Marketplace.
Por este motivo, no disponemos de sus datos de cliente ni de la información necesaria para consultar o gestionar el estado de este pedido desde RegalDekor.
Le rogamos que contacte directamente con el servicio de atención al cliente de Leroy Merlin, quienes disponen de los datos de su compra y podrán facilitarle información sobre el pedido, el transporte y su entrega.

Rated 1 out of 5 stars

Big scammers

Big scammers, never buy from them. Bought 4000€ furniture and never received it and also not the money back.

October 16, 2025
Unprompted review
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Reply from RegalDekor

Dear Diana,We take all reviews seriously, but we must clarify that after a thorough check of our records, we have found no order under your name, nor any transaction matching the amount you mentioned.At Regaldekor, we are committed to transparency and customer satisfaction. If you believe this is a genuine claim, we invite you to provide your order number, purchase date, and payment method so we can investigate further.Without this information, we are unable to verify your complaint and must respectfully question its validity.Should you wish to resolve this matter constructively, please contact us directly at [your email] or [your phone number].We stand by the integrity of our service and will continue to protect our reputation against unfounded accusations.Sincerely,
The Regaldekor Team

Rated 1 out of 5 stars

December the 26 th 2024

December the 26 th 2024, I paid 175€ for a table that I never received. They don’t give a follow link and they never answer when contacted. I can Read that there are many customers in the same situation.
I tried again to contact them May 2025 , no return
There is always a consierje who accepts the parcels .There were no delivery from REGALDEKOR.
WE Contacted you to arrange a delivery but there is no return from your side .When we call, someone tell us that you will call back....
Never happened.
Never buy there, you will loose your money.

December 26, 2024
Unprompted review
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Reply from RegalDekor

We sincerely regret any confusion regarding your order. We would like to clarify that we have made two delivery attempts. The first time, in January, the delivery service was unable to complete the delivery because you were outside of Spain. Later, on Wednesday, May 7, we received your request for a new shipment, which was processed without any additional charge and sent on May 8.

Today, seven days later and still within the delivery period, you have informed us that you no longer wish to receive the order. There is no issue in canceling your request, but it is important to note that the order has not been delivered because you have rejected the delivery on two occasions.

We regret any inconvenience and remain at your disposal for any further inquiries.

Queremos aclarar que hemos realizado dos intentos de entrega. La primera vez, en enero, el servicio de transporte no pudo completar la entrega porque usted se encontraba fuera de España. Posteriormente, el pasado miércoles 7 de mayo, recibimos su solicitud para un nuevo envío, el cual fue gestionado sin ningún cargo adicional y enviado el día 8 de mayo. Hoy, siete días después y estando todavía dentro del plazo de entrega, nos indica que ya no desea recibir el pedido. No hay ningún inconveniente en cancelar su solicitud, pero es importante señalar que el pedido no ha sido entregado debido a que usted rechazó la entrega en dos ocasiones.

Rated 1 out of 5 stars

They send SPAM to non-customers.

I have never been a customer to them and they send SPAM.

I have never been a customer to them, and they send me SPAM to my email, I called to ask where they took the information and they tell me in very bad words to go "a tomar por el...". Yes, very rude out of the blue.

If i could attach screenshots I would attach the email I received from them to properly show what they send. I do not know where they take the personal information from, i am 100% sure it's not from me.

PD: respecto a la respuesta de regaldekor.com: que llamara a su numero de telefono de la web (les tratara respetuosamente de usted) y me mandaran "a tomar por el..." no es ningún error, y veo que ese tipo de trato se menciona en otras reseñas.

November 21, 2024
Unprompted review
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Reply from RegalDekor

Estimado Anonimo, le agradecemos que nos informe sobre este incidente, le aseguramos que debe tratarse de un error por su parte ya que nunca hemos enviado spam

Por favor, envíenos más detalles, ya que su privacidad es muy importante para nosotros y trabajaremos para resolver esta situación lo antes posible.

Rated 1 out of 5 stars

No delivery

We ordered and paid for two chairs bot never received them . Money gone (Euro 250,00 ) Scammers H van T Hoog

October 8, 2024
Unprompted review
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Reply from RegalDekor

PEDIDO ENVIADO Hola Scammeres H, hemos informado el estado de tu envio, comprobamos que han intentado entregar en 3 en ocasiones duramten mes de SEPTIEMBRE, volveran a entregar cuando vuelva al pais. Gracias por confiar en Regaldekor, nos esforzamos por ofrecer calidad y un servicio de Envío seguro. Atención al cliente de Regaldekor.com

Rated 5 out of 5 stars

Just One week between order and…

Just One week between order and delivery. Easy to build up , good quality, pleasant buddy. Strong recommendation 👍

August 21, 2024
Unprompted review
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Reply from RegalDekor

¡Hola!
Gracias por compartir tu experiencia con nosotros. Nos alegra saber que, en general, tu experiencia ha sido positiva
Atención al cliente de Regaldekor.com

Rated 5 out of 5 stars

We ordered two beds to be shipped to…

We ordered two beds to be shipped to Mallorca. I spoke to Someone on WhatsApp kept me informed about the Transport. It was delivered in more or less the timeframe that said online. I just wish the handling was a little bit quicker as it took them a week to send the parcel to DHL. The order showed up two days late, but DHL had it in Majorca and didn’t deliver right away not fault so it’s not their fault.

June 13, 2024
Unprompted review
RegalDekor logo

Reply from RegalDekor

muchas gracias

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