Regency Reviews 

1,379
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 200 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and expertise, making interactions pleasant and productive. Many people highlight the excellent service, noting the efficiency, smooth arrangements, and overall ease of their experience from selection to delivery. Delivery teams are frequently praised for being efficient, polite, and professional, often going above and beyond by setting up items and removing packaging. However, some customers also noted minor issues with product quality or discrepancies between display items and delivered products.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the helpfulness, efficiency,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, efficiency, and... See more

Service

Reviewers mention positive feedback about service, consistently describing it as excellent, helpful, and... See more

Product

Users describe positive interactions with product, with many customers expressing satisfaction with the... See more

Quality

Customers consistently note positive experiences with quality, particularly praising the comfort and overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant from start to finish. When planning our move to the island, Ben and his team helped furnish our home from top to bottom. Excellent service on teams, as we were based in the... See more

Rated 5 out of 5 stars

We recently bought a new bed from Regency with underbed storage, and we’re really pleased with it. There were lots of style options available, and we were able to choose one that lifts up from the bo... See more

Rated 5 out of 5 stars

I had a lot of help in store when choosing my chairs and was given as much time as I needed to choose the fabric. After placing my order I was given a provisional delivery date and my order arrived... See more

Rated 5 out of 5 stars

Good experience, salesman left us to try different mattresses before approaching us then gave us some good advice before we chose a mattress. The only thing is that the display mattresses have been w... See more

Company replied


Company details

  1. Furniture Store

Written by the company

Regency offer a large range of beautiful, high quality beds, upholstery and home furnishings, with free delivery and others services available. Visit Regency today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,379)

183 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

mattress

I found the mattress I had picked too hard after sleeping on it for a few days.
The staff where very patient and understanding!! They assessed the mattress and then allowed it to be returned. I was then able to return, and look for another , which took a few visits.
The staff who did the deliveries were also helpful.

June 3, 2026
Rated 5 out of 5 stars

Overall fantastic

Paul in the show room was fantastic and very helpful without being pushy or trying to get us to change our minds.

Delivery was swift and on time and the delivery guys were lovely and polite.

July 24, 2026
Rated 5 out of 5 stars

Using a new mattress

Paul was very helpful in assisting with the sale and organizing delivery to suit us. The delivery team took no time in taking out the old mattress and installing the new one. A trouble free experience.

July 23, 2026
Rated 4 out of 5 stars

A very comfy mattress

The salesman was great, very knowledgeable. The delivery men were also great. The new mattress is very comfy. The only problem was having to wait so long for delivery as I had wait until I was on holiday, due to deliveries only being in the morning.

July 21, 2026
Rated 5 out of 5 stars

Great customer service

Your salesman was very patient - took the time to listen to what I was looking for & helped me make a decision I am very happy with. The beds look great! Delivery also went smoothly

July 16, 2026
Rated 3 out of 5 stars

The help in the shop was great

The help in the shop was much appreciated and very helpful in choosing my new bed
However my daughter took delivery as I was at work and this was rushed …
They barely took it up to the bedroom and unpacked it ( unpacking was at a prompt from my daughter) they said they were in a rush!
Shame this detracts from the whole experience

June 16, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look