relay.delivery Reviews 

This company is so useless, unprofessional, incompetent and lies a lot. I believe they are even worse than Evri. I have lost count of how many times they left my items unattended to outside my house and some gone missing due to that reason. I have an instruction note on my door asking delivery drivers to knock loudly and wait 1 minute before dropping my item in my garden when I am not home. I even described how to locate my garden, but most of their delivery drivers will just knock and not wait up to 10 seconds before leaving my item unattended to outside.
I already provided the details of my Safe place on their platform as my Garden because of them leaving my items outside and they confirmed this via their message on WhatsApp. I was expecting a delivery today, only for the driver to knock and then drop my item outside my door again in less than 10 seconds, I noticed he was still around the neighbourhood and asked him why he couldn't wait and just left my item outside unattended to and this driver lied to my face that I said on their platform that my item should be left outside, then when I told him he was lying because I get message update from Relay via WhatsApp about the Safe place option I choose and would never ask that my item be left outside, he suddenly couldn't repeat same thing and just shrugged his shoulder and said I don't know before getting into his car and drove off. He obviously couldn't be bothered.
We pay for delivery fee so our items can be delivered with care, but this incompetent company and drivers don't care about people's items, they don't follow instructions and don't care if your items goes missing. All the drivers care about is how many items they can complete within few minutes, and to make matters worse they don't allow you to give them proper review, which means they won't improve anytime soon. This is so terrible!

Terrible service. My parcel has gone missing and I can’t even track it properly. I’ve tried to contact customer support, but there is no way to speak to anyone or get any real help. It feels impossible to get answers, and the whole experience has been extremely frustrating. At this point, it feels like a scam because there is no communication or support when something goes wrong. I would not recommend using this servi

Terrible delivery company they never stick to the delivery slots always late worse than evri and they are usless if i had my way id never use them

Is there any way of contacting these cowboys??

Received notification emails from Relay & Vinted informing me that my order was ready for collection.
Been to the shop Nalla’s Convenience Store twice on Thursday 9th July & Friday 10th July. Their opening times are advertised as 24/7.
It seems as if they have done a moonlight flit because all the shutters are down etc. Their phone is switched off too..
I’m fuming because I can’t contact Relay either.. How are they allowed to get away with this?!

Worse courier company ever .tracking don’t even work .parcel still not delivered ,past the estimated date .no customer service to contact only email n no reply been a week .so disappointed as I needed the item desperately.wish I could zero stars ..avoid

If I could give 0 stars, I would.

Relay should seriously consider changing its name to Delay – it would be far more accurate.

Most recently, I had two parcels in a row where the sellers dropped them off at the Relay collection point on time, but the Relay courier didn't collect them until almost a week later. That is simply unacceptable.
Around 6 out of 10 parcels handled by this company are either delayed, lost, or stuck somewhere with no updates.

The most frustrating part is that I don't always have a choice of courier. When I buy items online, for example through Vinted, the seller sometimes uses Relay. Every single time I've had to rely on Relay, there have been delays, parcels going missing, or other delivery problems. I honestly can't remember a single parcel arriving on time and without issues.
This is by far the most unreliable courier company I've ever dealt with. If you have a choice, avoid Relay and use a different delivery service.

Update;
Another parcel has gone missing. It's been over two weeks since it was due to be delivered, and there's still no trace of it. This is extremely disappointing.

Remove them off your vinted deliveries ASAP! 2 parcels Ive sent have gone missing in the past month, then my partner has had a relay go missing during this time too! What are the chances, 3 separate parcels not being delivered by relay. No issues with InPost or the evri’s that have been sent, only issues with relay. Judging by the other reviews they are clearly not fit for purpose.

Absolute joke of a company. Sent a parcel that I sold on vinted on a Monday, by Wednesday the following week the tracking was still showing that I'd not sent it. The buyer requested a cancellation through vinted, which meant I'd lost the value of the item. You'd be better off catching a town pigeon and strapping the parcel to that than use these clowns.

I contacted customer services twice to resolve the issue, and I've still not heard back.

To the buyers credit, when it eventually reached him after two weeks, he reached out to arrange payment.

First and last time I'll send anything with these incompetent clowns.

How does this company keep going? Almost every parcel I’ve purchased through Vinted seems to be sent via Relay and is either late or lost. The current package has been waiting 6 days to be collected. Do yourself a favour and use Royal Mail instead. They’re not perfect but I’d rather pay £1.50 more knowing that my parcel will arrive at its destination on time!

Used them once and they lost an £80 parcel, will never use a second time

Got home to find a parcel dumped through my window which is not even for me,telling the neighbours that they had handed it to me.Disgusted with this companys behaviour..

Delivered to wrong address, nobody home and no parcel

Picked up 2nd package delivered by Relay, whom I never heard of until a couple of weeks ago.
Both times the only choice to collect from where small high street shops, no parking of course and highly highly inconvenient but I guess very cheap for the seller!
I would not recommend, reminds me of Evri.

Once again, the package was delivered to the wrong address; she didn't feel like driving the 20 miles to my house, so she left the package at a different address.

If I could score a minus I happily would do. Still waiting on a delivery which is now four days late. A 'TWO BOB' Mickey mouse outfit who shouldn't be allowed to operate.
They are robbing people.

Another parcel not delivered by relay, this time returned to the seller and not delivered to her - either, so two failed deliveries. No contact phone number for customer service. I raised a complaint by email 10 days ago , no response.They actually say they have so many it could take 72 hours to not respond . AVOID LIKE THE PLAGUE,

How is this company still going haha and why on earth are places like asos using them….. there hired to deliver and they can’t do it, they must be costing companies that use them ridiculous amounts of money, in lost custom and refunds

Dreadful. Tracking is awful to non existent. Pay the extra and stay with Evri or Yodel.

Expected a delivery from Relay and as expected "the severe problems on the road" excuse came into play. They said they will try today or tomorrow or within the next 2 working days. God knows when I get my order. I didn't pick them but sadly the seller decided to use them. CS is useless, only copy/paste response, no information. Judging by the reviews on here, I can most likely write my order off, meaning that I have to ask Shein for a refund. Why they pick bad couriers like this is beyond me.

They will not remove my details from their system despite me never using their services and someone obviously giving my details by accident. I've been waiting 2 weeks for a reply from their support service, there is absolutely no way to speak to an actual human. Frustrating, infuriating and useless.