relay.delivery Reviews 464

Leaving one star because I can't leave none! Paid for parcel delivery, filled in the form, payment taken - message on screen saying 'we need more information'. Contacted customer service 'live' chat - Relay don't deliver to that area, but they can arrange a different courier for an additional charge! Asked for a refund - 3-5 days to process. Absolute shit show, would not recommend them at all.

Delivery updates shift almost minute to minute all day starting around 10am and parcels delivered at any time. Never know when to expect parcels and yet having to watch out for them all day Rubbish company long. They assume we are all too stupid to spot the wool they are trying to pull over our eyes Fed up with this happening again and again.

a buyer selected this courier on vinted and i’ve never heard of it before and for good reason becusse they lost my package and made me wait over a month to get my money back. DO NOT USE RELAY

Useless company. Sent a Vinted order lost it within a day of picking it up from the shop! No communication. Awful

Sad excuse for a delivery company.
Not sure why ASOS has decided to use them, but they have incorrect tracking, no customer service and they don’t even attempt to deliver your parcel and then lie and say they did.
They create the illusion of customer care by allowing you to input delivery information like door codes and mail room instructions but what’s the point when the mail guy doesn’t even bother showing up? I paid for next day tracking and now won’t get my £80 package at all because these clowns are scam artists.

CCTV shows driver put on floor outside my neighbours house not even mine take a pic of it then pick the parcel back up and leave with it! Basically stole it

Absolutely shocking delivery company - I would avoid at all costs if you can. I’ve had two deliveries from them in the past few weeks. Both have been painful. You get a message saying your parcel will be delivered today and then it never shows up and you get a ‘sorry we couldn’t deliver to you today’. Aside from that, they are incredibly slow and I’ve spent weeks waiting for my delivery in the first place. Their customer service team is also unresponsive so don’t expect to hear from anyone. Expect a horrific experience if you ever have to deal with Relay

Excellent service, kept me informed.
Thank you

Absolutely awful, my order was estimated to arrive between the 19th-21st May and now it's the 21st may-19th June... I will never be using this delivery service again

Would give no stars if it was an option! The fact i have to even give them one makes me sick.
10 days ago my vinted parcel was shipped and it hasn't updated since it was taken to the shop.
I have contacted their customer services (which are in fact nonexistent) on 3 separate occasions now, each time I received an automated response claiming they would reply in 2-3 days. Both of the timeframes have since passed and still absolutely no response from them or update on my parcel.
DON'T WASTE YOUR TIME OR MONEY.

The communicatio regarding delivery times was good with options given . I stated to use the unlocked side cupboard and not to knock on the door as my husband has dementia and we have a big dog . When i returned home the delivery had been left at the back door meaning the delivery man had opened the gate ( bolted and additional not locked padlock) The cupboard i asked it to be delivered to below the beware of the dog sign was ignored. I dread to think what may have happened if my husband opened the back door at delivery . I did everything to keep your driver safe but he / she put everyone at risk . Won't order from anyone who uses these drivers

Absolutely abysmal. Used one only and never again. Poor tracking, delivery takes forever and customer service is lacking massio. Avoid

My parcel was dropped off on Monday 11th May from that date I had no tracking information until Saturday 23rd May when the parcel was finally delivered at 5.15pm. I emailed Relay on Monday 18th May to query why my parcel had not been delivered by 15th May as indicated. They responded with s generic email saying that they would contact me within 72 hours, I am still waiting. I think twelve days is an unacceptable delivery period to wait with no up to date tracking information. I will never use Relay again.

Pretty new to Vinted but was having some good experiences until Vinted changed their default shipping method to Relay. I'm not sure who's running this delivery firm, but they are definitely not prioritising speed as part of the service.
Packages seem to sit in the same spot for days and taking longer than a week for domestic delivery seems to be a speciality for this lot.
They were clearly not ready for the influx of business that Vinted sent there way and it shows in the abysmal results.
Can't imagine the folks at Vinted are particularly thrilled with their revenue taking hit due to just how slow this logistics company are. If this continues much longer, I can't see the Vinted hype continuing as good as it has.

Appalling, the delivery left our parcel and a neighbour's parcel el (same time and day)outside another property. Did not come to either door but simply dumped outside another house, took a photo and then we both received the email re delivery. Neither parcel was there. Contacting them is a joke!

Did not deliver to safe place ,they threw in hedge by driveway, did not even come anywhere near front.door, absolutely shocking 😳 avoid if possible

Rubbish service I dropped off my vinted parcel saw the yellow sticker go on it and got the receipt 2 weeks it took for delivery and then I found out the parcel I sent never got there my sticker went on another parcel to by buyer so wrong item delivered to them what a load of rubbish so I’ve loads a £29 top

I sold a shirt on vinted last month, this was the postal ‘service’ chosen by the buyer. I dropped it off at a local shop. About 4 weeks later it was returned saying they could not deliver it. The tracking in the meantime kept saying ‘in progress’. My wife also posted an item after this service was selected. I advised her to contact the buyer and choose an alternative but she was adamant that she wanted to use them, I assume it’s the cheapest option. Needless to say that is also currently not delivered after 2 weeks and cutrent whereabouts mot known. Now blocked in settings on Vinted. I suggest you avoid using them

10 days for item to arrives still not here and everytime they give a delivery time slot it gets changed. Pigeon post more reliable

Finally a company that makes all the other courier companies look good. Supposedly they attempted to deliver my parcel, but I was in the house and never heard the doorbell ring and they could have left it in my safe place but they didn't and they were going to retry the next day, bit half way through the next day they changed the delivery date to today and now it is not even out for delivery. I don't think I am going to receive it now.