Remend Shop Reviews 

35
•
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that the ordering process is smooth and straightforward, accompanied by impressively fast shipping and very competitive prices. People really appreciate finding their required pet care items affordably and consistently receiving their packages within just a couple of days. However, some reviewers were not happy with delivery problems, noting that packages occasionally arrived empty. Consumers also mentioned difficulties with getting replies when trying to resolve missing items or unexpected product consistency concerns. Others felt uncertain about product quality compared to items previously bought elsewhere.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, as some reviewers praise the high quality,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders arrive very quickly and within a... See more

Order

Users describe ambiguous interactions with order experiences, as many consumers highlight fast delivery, good... See more

Price

People report positive experiences with price, noting that items are cheap and good value. Reviewers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

This is a further review to my previous one a month ago. I have placed 2 orders, both arrived OK, correct number of bottles. Expiry date 2027. They were cheap. The bottles contain very th... See more

Rated 5 out of 5 stars

The delivery was super fast, the packaging was great. I have never had an issue with the Remend shop except when they were out if stock. Prices are good. Well done 👏


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3.7

Average

TrustScore 3.5 out of 5

35 reviews

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3.7

All reviews

(35)

35 reviews in the last 12 months

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Rated 3 out of 5 stars

This is a further review to my previous…

This is a further review to my previous one a month ago.

I have placed 2 orders, both arrived OK, correct number of bottles. Expiry date 2027. They were cheap.

The bottles contain very thick gel which is difficult to get out and into the pet's eyes, the drops are far too large and difficult to place in the eye. In doing so I have found I am using the bottles at twice the speed of the bottles ordered elsewhere.

This means the cheap price is a questionable saving. I have empty bottles everywhere due to going through them so fast.

I have now ordered bottles elsewhere (I order by the 10 bottles so this is expensive) and have accepted for some reason this companies stock is not worth the cheap price asked.

If they update their stock with usable gel then I will reorder. Having 2 cats with bilateral eye ulcers it is an on going problem.

September 8, 2026
Unprompted review
Rated 1 out of 5 stars

Ive had same issue

Ive had same issue, sent multiple emails, phone was switched off, Diane on online chat, wouldn't chat back to me . Received empty envelope begining of August. 2 bottles Remmend corneal gel were missing Had to reorder from another supplier as my had an eye ulcer . Never known a company that could be like that . Got a dispute going on with them still.

August 3, 2026
Unprompted review
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Rated 1 out of 5 stars

No response to concerns about product quality

I emailed the company as the Remend drops they sent me were different to the ones I bought from my vet (there was just a thick lump of gunk in the bottle instead of watery eye drops). I have received no response and won’t shop here again!

September 3, 2026
Unprompted review
Rated 1 out of 5 stars

Tried to contact them after delivery…

Tried to contact them after delivery envelope damaged and some of my order was missing. Absolutely no response whatsoever. I am also concerned that the product supplied was actually sub standard - I started giving the drops to my cat which obviously were very uncomfortable. Bought a bottle from my local vet and everything was fine so feel that the product supplied was not genuine. I haven’t used any further drops from this order and have discarded the bottles.

August 10, 2026
Unprompted review
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