AVOID REMOVAL EXPERTS AT ALL COSTS
AVOID REMOVAL EXPERTS AT ALL COSTS
I hired Removal Experts in June, based on their endorsement by Which? Magazine, and the experience was a disaster. The team arrived unprepared, lacked basic materials like carpet protection, and had no clear idea about the job. Numerous valuable items were either forgotten or damaged, including a sofa that was completely wrecked during the move (they didn't wrap it). The BBQ, which cost £2500, was also so badly damaged (they stood on it and bent the covers), that we had to have it inspected to determine if it has become a fire hazard due to compromised integrity. Mislabelled boxes, negligent handling, and damage to multiple belongings made the process chaotic and stressful.
To make matters worse, Removal Experts were obstructive during the compensation process, initially offering only £300 for damages, when the total cost was far higher. While our insurance claim has now been settled, the insurance company was unable to recover the monies from Removal Experts due to their stonewalling. This means our no-claim bonus has been lost, our premiums have increased, and we are ultimately out of pocket.
My final impression of this company is that they have likely done this before, gotten away with it, and will continue to do so as long as they are endorsed by Which? Magazine and unsuspecting customers trust them. Their lack of professionalism, negligent handling of items, and obstructive behaviour during the claims process make them a company to avoid at all costs.
If I could give ZERO stars, I would. I will never trust a Which? company review again either.
