Rendall & Rittner Reviews 3,056

They are responsive and flexible in my request based on different situations, really appreciate it!

I had a great experience with the customer experience team at Rendall & Rittner. Fayo was very responsive and professional, helping me get everything sorted quickly and efficiently. I really appreciate the support provided throughout the process. Highly recommended!

Concierges are excellent, always friendly and helpful and to the extra mile when needed!

Got quick response to my email about paying my management fees.

Mrs. Rose NG MARK
Flat 85 Residence Tower

Everyone on the team are so helpful and professional - thank you guys, we really appreciate your service!

Very helpful and fast to response to my query.
Special thank you to Tai.

We contacted the company in relation to historical documents. Their response was prompt, thorough and very helpful. The information was nearly a decade old but they were able to locate it quickly, while ensuring that GDPR matters were considered. In particular, Deborah, who I spoke to directly, was professional, polite but most important of all friendly and engaging.

If your property is managed by Rendall & Rittner, be aware that your experience may be worse than having no concierge or management services at all. Many members of staff appear to be incompetent and unfriendly.

Our parcels have been lost on three separate occasions. Each time, we were told that if there was no email confirming receipt and the parcel was not logged in their system, then it had not been received. However, on all three occasions, the parcels were eventually found after CCTV checks, which makes the whole process feel disorganised and unreliable.

On one occasion, a parcel was incorrectly logged under another resident’s name, and that resident took it. The parcel was then left in the lobby, and according to CCTV footage, a security guard disposed of it. This was extremely concerning and unacceptable. We requested a refund on April 2nd, and as of June 15th, the matter is still unresolved. The company has refused a full refund and has only offered £60, which is the second-hand price I paid. However, the item was worth nearly £200, and although purchased second-hand, it was in brand-new, excellent condition. Sourcing such items in that condition takes significant time and effort, which has been completely disregarded.

Oh, and the general manager told me he is being “very helpful” and that the best he can offer is a £60 Amazon voucher, which he presented as the highest level of service available.

In addition, management even blamed the other resident who initially took the sunglasses and attempted to charge them for the loss, which feels inappropriate and poorly handled.

There are also issues with access to facilities, such as the gym, which is sometimes wrongly stated as closed. On one occasion, entry was refused at around 9pm, despite the gym officially closing at 11pm.

Overall, there have been numerous incidents of poor management. Ironically, life was much smoother in previous residences without any concierge service at all.

Hassan has been our concierge guy for the past 2-3 months now and I would say he is the one of the few ones I get along with which is so warming, even though I leave my building ( Hawker) to get my parcels into the Emperior building I still feel at home!

His smoothness in delivering his service to us is to learn from! He is always in a good mood and always welcoming.

I am very glad to have someone like him with us.

Jason wcl is one of the best staff in white city living he is very help man supportive and caring and very good advisory

Bradley, Gareth and later for another issue Varshini provided great, prompt customer service. They listened to my concerns, signposted me in the right direction and provided follow up taking ownership for issues at the correct time. They left me feeling confident that they understood their roles, cared about the customer journey and had truly heard my concerns. Thank you for making what had been a difficult week dealing with other providers a lot more pleasant and relieving some of my stress and concerns.

Really nice team . Always here and ready to help. Faisal Awan helped me a few times and i really appreciate it

Security officer Faisal Awan brings energy and commitment to his role.His prompt responses and attention to details are much appreciated!

R&R have always been very cooperative and helpful over many years of doing business together.
The staff have been kind and helpful in all correspondence.
Faisal Awan in particular has really stood out in his support and guidance

Rapid and complete response to a request. Many thanks

Faisal Awan has been a great help with us. He is a true superstar at his company. We had a few issue but he have been quick to resolve them. I wish more company’s had employees like him. A big thank you.

Rose Guarino managed the off boarding of our account from R&R. The process was explained clearly in the handover procedure provided. The initial documentation (stage 1) was received on time as per the timetable and any questions were dealt with efficiently.
We received the initial transfer of funds without issue.
Unfortunately we had a significant delay with our new agent and the final funds transfer was held up by them, however Rose ensured that funds were held safely until we were able to give suitable instructions.
Final statements were added to our handover pack to conclude the handover.
Rose managed the whole process very efficiently and I felt had everything under control and made us feel we were in safe hands. She made sure that funds were only transferred once the Directors were happy with the bank account set up and once this was provided acted immediately to give instructions to the Treasury Dept. The final transfer was concluded without a hitch.

Thanks for the dog event, we really appreciate it

I just want to give a very big thank you and plaudit to James Kirk the Credit Controller at R&R. He's a total credit to R&R. James has taken the time to assist me when other departments won't or were too slow to respond. As a Credit Controller you wouldn't expect the person in that role to be personable. James from the very first time he had to contact me to date, 8 years of association, have always been personable, very professional, very knowledgeable in his replies and was very precise and accurate in providing the results to my queries. I know a lot of the times what I asked help on weren't even his job. But because no one else would respond, as last resort I reached out to James, he has always readily assisted me and assisted me well. It's a credit to James that my impression of R&R has been so positive to date. Many thanks James. Very grateful. TT