Renewafuel Home Innovations Limited Reviews 608

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, efficiency, and helpfulness, noting their ability to keep clients informed and comfortable throughout the process. The service provided is frequently highlighted as excellent, with many appreciating the smooth installation process, timely arrivals, and the team's dedication to leaving homes clean and tidy. People are generally very satisfied with the products, such as heat pumps and solar panels, often noting their effective performance and the significant savings achieved. However, some customers expressed dissatisfaction with after-sales maintenance and communication, citing ignored emails, unreturned calls, and a lack of follow-up on service requests. There were also instances where customers experienced issues with product setup or performance, leading to concerns.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers mention positive feedback about service, highlighting the seamless process from initial... See more

Product

Reviewers highlight ambiguous aspects of product, with some expressing delight and satisfaction with... See more

Customer communications

People report ambiguous experiences with contact, with some customers praising the constant communication and... See more

Customer service

Clients share ambiguous opinions on customer service, with many praising the helpfulness, genuine care, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Couldnt be happier!! From initial consultation to completion of install we’ve had nothing but great service. Detailed survey before going ahead made sure there was nothing left to chance, installatio... See more

Company replied

Rated 5 out of 5 stars

Easy to contact and the advisor immediately understood my problem . She put my mind at rest and I was confident the step by step guide would work and it did . Lauren also reassured me that if the... See more

Company replied

Rated 5 out of 5 stars

The team installing our Solar Panels were Excellent, they were hard working and very polite. They explained every thing to use and how it worked, they even installed the app on my phone so I could see... See more

Company replied

Rated 5 out of 5 stars

I have only wonderful memories with this company. A good team, reliable, very friendly and extremely knowledgeable. Their staff is not only friendly but also highly skilled. Always took the time to a... See more

Company replied


Company details

  1. Solar Energy Company
  2. Home Improvement Store
  3. Solar Energy Contractor

About Renewafuel Home Innovations Limited

Written by the company

alternatetext
CLAIM YOUR FREE SOLAR SURVEY CLAIM YOUR FREE BATTERY SURVEY CLAIM YOUR £5000 BUS VOUCHER (Government boiler upgrade incentive)
VIEW OUR PORTFOLIO VISIT OUR WEBSITE FOLLOW US ON FACEBOOK

Why Renewafuel?

We are accredited by MCS

You can rest assured that the products we use and our workmanship are confirmed to be at a very high, and consistent standard

We are accredited by HIES

This protects; you as the consumer, the deposit that you pay and provides you with an insurance backed guarantee on the installation

We offer long term payment options

You may be eligible to spread the cost of your system between 2 and 10 years! This means that each month you would be paying off your system while also benefiting from your reduced energy bills*

We offer no payments until 2024

You may be eligible for 6 months Buy Now Pay Later on all of our products - so you can have your system fitted and benefit from your energy savings a while before you settle your balance*

We pride ourselves on your journey

We work very strongly from referrals and have an in house customer relations team on hand to help you at every point of the journey with us.

We care about what we do!

For; our customers, our team, our community and the planet - we will do our best to make a positive impact.

& If you would like any more information, please do call

0300 050 2370



*Renewafuel Home Innovations Limited, Company Registration 11358391 of Units 27 & 28 Middletons Yard, Potter Street, Worksop. S80 2FT is an Introducer Appointed Representative of Shermin Finance Limited FRN 727594. Company Registration 01276121. Registered Office Devon House, 1 Chorley New Road, Bolton BL1 4QR. Shermin Finance Limited act as a credit broker not a Lender.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

608 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A big thank you to all the staff at Renewafuel.

A big thank you to all the staff at Renewafuel for the professional way the installation of my heat pump was carried out.
From Dean and Josh for the preparation, to Cain and Sam for the Installation, which was carried out in a polite, friendly manner. Removing all the waste and leaving my home in a clean and tidy state.
There was a minor issue which was swiftly sorted out. Once again, thank you all for a job well done.
Colin May 2026

May 15, 2026
Unprompted review
Renewafuel Home Innovations Limited logo

Reply from Renewafuel Home Innovations Limited

Hi Colin,
You have been an absolute pleasure to work with. Thank you very much for all of your kind words — they truly mean a lot to us. As a company, we always strive for 100% customer satisfaction, so feedback like yours is greatly appreciated.
All of the team will be made aware of your comments, as recognition like this is very important to us. We strongly believe that “teamwork makes the dream work”!
I look forward to working with you again in the future, and as I understand you are now part of the Ambassador Programme, please do not hesitate to contact us if there is anything you need.
Kind regards,
TEAM RAF
Happy Bank Holiday!

Advertisement
Rated 5 out of 5 stars

Seamless start to finish !

From the initial consultation with Daniel who was very informative and made us feel very much at ease , all the way to the installation of our new heating the process was seamless :) we couldn’t be happier and would definitely recommend without hesitation :) we are speaking to Dan about the solar as this is our next step

May 19, 2026
Unprompted review
Renewafuel Home Innovations Limited logo

Reply from Renewafuel Home Innovations Limited

Hi Rob,
Further to your kind comments, thank you from all of the TEAM at Renewafuel!
I especially appreciate your recognition of Daniel, who is a very dedicated consultant. He is always striving to build strong customer relationships and consistently goes above and beyond to support our clients — not only throughout the installation process, but also afterwards by helping customers switch energy providers and navigate towards the best tariffs available to maximise the benefits of their new renewable products.
It’s also great to see you are now discussing the next stage of your renewable journey by generating your own electricity with Solar and Battery Storage. This will help cover your evening usage while also allowing you to take advantage of the cheaper overnight tariffs available, meaning you can avoid paying premium daytime energy prices again.
All of this will perfectly complement your new Air Source Heating System. Not only are you helping to save the planet with your new eco-heating solution, but you are also saving your hard-earned money at the same time — a fantastic result all round!
Well done once again. We look forward to speaking with you very soon.
Enjoy the sunshine and Happy Bank Holiday!
Team Renewafuel 🙂

Rated 1 out of 5 stars

BEWARE of this company

BEWARE of this company. Year 2 of unsolved problems. Day 4 of unsuccessful trying to get installer codes so another inter can correct their error. Their system even show that the solar panel work in the DARK. ?????

May 22, 2026
Unprompted review
Renewafuel Home Innovations Limited logo

Reply from Renewafuel Home Innovations Limited

Dear Mr Whitehead,
I believe the only issue here is the continued false comments being made. Your latest review has again been reported to Trustpilot, as this is now the fourth occasion false allegations have been made regarding a matter that has been clearly identified as relating to your internet connection.
We have attended your property on four separate occasions, which demonstrates our commitment to supporting all of our clients and we have made no charge for these extra visits. On each visit, it has been evidenced that the system we installed is functioning correctly and as intended.
As previously explained, the issues experienced are due to the internet service available at the property, which is unfortunately outside of our control and not related to the installation itself.
Should you require any further assistance, we will continue to support you as best we can.
Best regards,
Team Renewafuel

Rated 5 out of 5 stars

Installation of heat pump

Could not wish for a more helpful and caring company to deal with.
Was especially impressed with there whole structure from the first visit until end of installation and the follow up communication to make sure the installation was exactly how I wanted it to be.
Marks out of 10 without doubt would be 10

April 8, 2026
Unprompted review
Renewafuel Home Innovations Limited logo

Reply from Renewafuel Home Innovations Limited

Dear Clive you have been an absolute pleasure to work with Thank you so much for your incredibly kind review. Reading feedback like this genuinely means a great deal to TEAM RAF. We always try our best to give people a positive experience, so hearing that we made such a difference really makes all the hard work worthwhile.
Thank you again for taking the time to leave such thoughtful words and for your support — it’s truly appreciated by all of us and I look forward to meeting you and working further with you in the near future Enjoy the Bank Holiday. Kelly & The TEAM!

Rated 5 out of 5 stars

Arrived on time

Arrived on time, very polite and introduced themselves,
started work straightaway, equipment installed with no fuss, all waste taken away, left my home clean and tidy.
Thank you both, well done 10/10

May 1, 2026
Unprompted review
Renewafuel Home Innovations Limited logo

Reply from Renewafuel Home Innovations Limited

Thank you Afron so much for your incredibly kind review. Reading feedback like this genuinely means a great deal to us. We always try our best to give people a positive experience, so hearing that we made such a difference really makes all the hard work worthwhile.Even tho there was some bumps in the road along the way!
Thank you again for taking the time to leave such thoughtful words and for your support — it’s truly appreciated by all of us Especially Ryan who worked really hard to get this right! You now have the full journey Air Source Battery Storage & Solar so should you need anything else please do not hesitate to contact us I hope you enjoy all the savings from the Energy companies money Enjoy the bank holiday) Kelly & Team!

Advertisement
Rated 5 out of 5 stars

Returning Customer

All of the team were very polite and helpfull. The installers were knowlegable andworked in a clean and tidy manner.The sales staff were not pushy to get the order. It does help to have a copy of the latest utility bill if you are also looking at energy saving.

April 28, 2026
Unprompted review
Renewafuel Home Innovations Limited logo

Reply from Renewafuel Home Innovations Limited

Dear Mrs Ralph,
Firstly, apologies for the delay in getting back to you — we have been incredibly busy here in the office recently!
Thank you so much for your lovely words regarding our team. We genuinely strive to ensure all of our customers have a smooth and stress-free journey into the renewable world. We understand that every customer and every home is different, which is why we never take a “one size fits all” approach. Instead, we focus on giving the best advice tailored to your individual needs.
We are especially pleased that you recognised our non-pushy approach, as supporting customers honestly throughout the whole journey is something we pride ourselves on. It’s important to us that people feel comfortable, informed, and confident in the decisions they make for their home.
As you mentioned, it’s always rewarding once the bills start coming in and you can really begin to see the savings your new system is making.
Should you need anything at all going forward, please never hesitate to contact us. It has truly been a pleasure working with you, and we hope you are enjoying both your new system and the lovely Bank Holiday sunshine!
Warm regards,
Team Renewafuel

Rated 5 out of 5 stars

A trusted partner

From initial contact through the survey to the thorough explanation of the recommendation and what to expect, and on to an installation of PV panels, battery, and heat pump involving three or four different teams of contractors, Renewafuel were excellent at every touch point. Any issues that arose were handled without fuss and with full consultation, and the whole process was much quicker than I expected. Can thoroughly recommend Renewafuel as a trusted partner to guide you through the process of modernising your home.

April 24, 2026
Unprompted review
Renewafuel Home Innovations Limited logo

Reply from Renewafuel Home Innovations Limited

Dear Mr Benson,
It was fantastic to see your super positive review — thank you so much. Feedback like yours genuinely means a great deal to all of us here at Renewafuel.
We always strive to guide our customers through the entire journey, from choosing the right products through to helping them achieve the savings that work best for their individual home and lifestyle. Every customer’s situation is different, so it’s important to us that we provide advice and solutions tailored specifically to their needs.
I can also see that you have joined our referral programme, so another huge thank you for helping spread the message and allowing others to make informed choices about moving away from the rising costs of the big energy companies. As you know, there is absolutely no obligation at all — we simply believe word of mouth and recommendations from happy customers are far more valuable than traditional advertising, and it also allows us to give something back to our clients in return for their support.
We hope you are having a fantastic Bank Holiday and enjoying the sunshine along with your new system!
From all the team here at Renewafuel, thank you again for your support.
Warm regards,
Team Renewafuel

Rated 5 out of 5 stars

The engineers installed my heat pump…

The engineers installed my heat pump quickly. They were very polite and kept everything clean, clearing up as they went along. I had no problems with them whatsoever.

March 30, 2026
Unprompted review
Renewafuel Home Innovations Limited logo

Reply from Renewafuel Home Innovations Limited

Dear Mr Jacobsen,
Thank you so much for your positive review. It has been an absolute pleasure working with you, and I will ensure our Installation Team are made fully aware of your kind comments.
We always make sure recognition is passed on to the teams involved, as it is their hard work, dedication, and commitment that allow us to continue delivering the level of service we pride ourselves on.
Should you require anything further in the future, please never hesitate to contact us. As one of our valued customers, you are now part of the Renewafuel family, and whether you need advice, support, or assistance, we are always just a phone call or email away and will get straight back to you.
We hope you are enjoying the beautiful sunshine this Bank Holiday weekend!
Many thanks again from all the Team at Renewafuel.
Warm regards,
Team Renewafuel

Rated 5 out of 5 stars

solar and battery install

amazing company
thank you to kelly,dean,alan,panel installer's and the lovely ladie who took my payment cara.
what can i say first class constant contact though the install always kept me up todate with everything.if your looking at solar and battery install i would 100 percent recoment this company
very fast install from start to finish i would give you 10 stars
once again thank you
rob and sarah waterfield

March 26, 2026
Unprompted review
Renewafuel Home Innovations Limited logo

Reply from Renewafuel Home Innovations Limited

Thank you so much, Rob and Sarah, for your fantastic review!

We’re absolutely delighted to hear how happy you are with your solar and battery installation. It means a lot to us that you felt well looked after and kept informed throughout the entire process—that’s exactly the experience we aim to deliver.

I’ll be sure to pass on your kind words to Kelly, Dean, Alan, the panel installation team, and Cara—they’ll all really appreciate the recognition.

Thank you again for choosing us and for your recommendation. Enjoy the benefits of your new system!



Warm regards,

The Renewafuel Team

Advertisement
Rated 5 out of 5 stars

Renewafuel delivered a top class heat pump and solar installation with truly exceptional service from start to finish

I recently had a complete home energy upgrade carried out by Renewafuel , including an air source heat pump , new cylinder, new radiators throughout, 10 solar panels, 3x 5kw batteries and an 8.8 kw inverter system with scaffolding provided by Beatties ( courtesy Renewafuel ).
The whole experience from start to finish has been outstanding. Every member of the team- heating engineers, electricians, plumbers and solar installers were professional, courteous and clearly took a pride in their work. They worked efficiently, kept everything tidy and always took time to answer questions and explain things clearly. On the rare occasion something didn’t go to plan it was dealt with quickly and professionally without any hassle.
A special mention goes to Kelly , Dave , Ryan, Alan and Dean who between them oversaw the entire project brilliantly.
Their combined organisation, communication and genuine care made the whole process easy and stress free . Beatties did an excellent job with the scaffolding safe prompt and reliable.
On top of the service the quality of the equipment they specified and installed has really impressed me . They fitted a Mitsubishi Ecodan 11.2 kw R32 air source heat pump, 3x5kw Sunsynk batteries with an 8.8 kw Sunsynk inverter and 10 Aiko 465w high efficiency solar panels and new Stellrad K2 radiators throughout giving me a serious future- proof system with premium modern kit.
It is rare to find a company where technical expertise, customer service and attention to detail all come together so well . Renewafuel Home Innovations and everyone involved have been exceptional and I wouldn’t hesitate to recommend them whole heartedly to anyone seeking similar works to be undertaken and first class service.

March 23, 2026
Unprompted review
Renewafuel Home Innovations Limited logo

Reply from Renewafuel Home Innovations Limited

Thank you for such a detailed and thoughtful review Paul,

We’re absolutely delighted to hear that you had such a positive experience with your full home energy upgrade 🤗

Projects of this scale – combining an air source heat pump, solar PV, battery storage and a full heating system upgrade – require careful planning and teamwork, so it’s fantastic to know that every stage of the process felt smooth and well managed from your perspective. Our engineers, electricians, plumbers and solar installers all take great pride in their work, so your comments about their professionalism, efficiency and willingness to explain things clearly will mean a great deal to the whole team.

It’s also wonderful to hear your special mention of Kelly, Dave, Ryan, Alan and Dean. We’ll be sure to pass on your kind words to them, as well as to Beatties for their support with the scaffolding. Everyone involved works hard behind the scenes to make installations as stress-free as possible, so feedback like this is hugely appreciated.

We’re particularly pleased that you’re impressed with the system itself. The combination of the Mitsubishi Ecodan heat pump, Sunsynk battery and inverter system, Aiko solar panels and new radiators is designed to provide a high-performance, future-ready energy solution, and it’s great to hear that it’s already making an impact.

Thank you again for taking the time to share your experience and for recommending Renewafuel Home Innovations so wholeheartedly. It was a pleasure working on your home and we’re always here if you need any support in the future.

Team Renewafuel

Rated 5 out of 5 stars

The sales team worked efficiently and…

The sales team worked efficiently and sent senior people to site. The fitting team came from a local source and Sheffield. The office based team were extremely friendly and helpful. A pleasant surprise.

March 9, 2026
Unprompted review
Renewafuel Home Innovations Limited logo

Reply from Renewafuel Home Innovations Limited

Thank you for your kind review Norman,

We’re really pleased to hear that you had a positive experience with both our sales and installation teams. We aim to ensure experienced staff are involved at every stage, so it’s great to know this gave you reassurance during the process.

It’s also lovely to hear your feedback about our office team – we’ll be sure to pass your comments on to them as they work hard to support customers throughout the journey. We truly appreciate you taking the time to share your experience.

Many Thanks

Team Renewafuel

Rated 5 out of 5 stars

Great customer service.

From my initial enquiry for an air source heat pump until the day that it was fitted, the communication was excellent. The actual installation went very smoothly. The team worked extremely tightly and kept me informed at all times of what was happening. After installation there are a couple of very minor problems but these were dealt with professionalism. During the process all members of the team made themselves available and Ryan was always available to help if I had a query and his workmanship excellent.

March 13, 2026
Unprompted review
Renewafuel Home Innovations Limited logo

Reply from Renewafuel Home Innovations Limited

Hi there Stephen

Thank you so much for the glowing review,

It is so rewarding to hear that you found our communication was on point. Keeping our clients in the loop and aware of all updates is crucial. Ryan is phenomenal at what he does, he takes great pride and I shall make sure to pass on your comments.

Kelly say's she looks forward from a weekend off from e-mailing you 🤗

Thank you once again for choosing Renewafuel to be part of your more eco-friendly journey. If you do need anything at all don't hesitate to reach out.

Warmest regards Team Renewafuel

Rated 4 out of 5 stars

a team with a good heart

I have had a few years experience with this company and overall I trust them to do what they do to an excellent technical quality.
Their weakness tends to be in communication where this can fall down, but once they get to you their installers and Tech team are excellent.
Their phone responses are friendly and supportive but do not always close the loop so that you have to chase them when an engineer doesn't attend when booked, so your plans for the day can be thrown.

March 6, 2026
Unprompted review
Renewafuel Home Innovations Limited logo

Reply from Renewafuel Home Innovations Limited

Hi Andrew

Thank you for taking the time to share your feedback and for your continued support over the years. I can see you’ve had a number of products installed with us and we really do appreciate your custom and the trust you’ve placed in our team.

It’s great to hear that you value the technical quality of our work and the expertise of our installers and technical team. We’ll certainly pass your kind comments on to them, as they take a lot of pride in delivering a high standard of installation and service.

We do, however, take on board your comments regarding communication. While we’re pleased that our phone team have been friendly and supportive, we fully appreciate how frustrating it can be when appointments aren’t clearly followed up or when you have to chase for updates, especially when it disrupts your day. This is something we continue to work on improving so that the service we provide around communication matches the technical standards we aim to deliver on every installation.

Thank you again for your honest feedback and for being a valued customer over the years.

Team Renewafuel

Advertisement
Rated 5 out of 5 stars

ECODAN ASHP INSTALLATION OCT 25

I had my Ecodan ASHP installed end of October 2025, the pre sales service was excellent, everything was explained/presented in a clear & concise manner, the survey & output documents were 1st class, installation was seamless, Ryan & team were extremely professional & treated our home with the utmost respect and left everything clean & tidy, the after sales experience has also been excellent, with any snagging or issues/questions I had they were resolved in a timely manner & nothing was too much trouble, I would highly recommend Renewafuel for any installations

October 29, 2025
Unprompted review
Renewafuel Home Innovations Limited logo

Reply from Renewafuel Home Innovations Limited

Thank you for taking the time to share such a positive review. Vince,

We’re delighted to hear that your experience with Renewafuel – from the initial consultation and survey through to installation and aftercare – met your expectations. Our team takes great pride in ensuring every stage of the process is clear, professional and carried out with respect for our customers’ homes.

I’ll be sure to pass your kind comments on to Ryan and the installation team; they will really appreciate the recognition.

It’s also great to hear that our after-sales support has been helpful in resolving any questions or snagging quickly. Providing ongoing support after installation is very important to us.

Thank you again for your recommendation and for choosing Renewafuel for your Ecodan ASHP installation.

Team Renewafuel

Rated 5 out of 5 stars

Straightforward planning

Straightforward planning, execution and follow up.
we did have an issue with a faulty valve but this was sorted out and replaced. This was due to faulty parts rather than the work done by Renewafuel.
we now have lower fuel bills and a lovely warm home.

May 8, 2025
Unprompted review
Renewafuel Home Innovations Limited logo

Reply from Renewafuel Home Innovations Limited

Hi Gill,

We’re really pleased to hear that you found the planning, installation and follow-up process straightforward. While it’s never ideal when a component develops a fault, we’re glad our team was able to resolve the issue quickly and get everything back up and running for you.

It’s great to know that you’re now enjoying a warm home and seeing the benefit of lower fuel bills — that’s exactly what we aim to achieve for our customers.

Thank you again for choosing Renewafuel and for sharing your experience.

Rated 5 out of 5 stars

The sales and installation process was very eSy

The sales process was very professional, yet they were very careful to ensure that their product was right for our needs. Installation was trouble free, the guys were polite and very clean.

February 25, 2026
Unprompted review
Renewafuel Home Innovations Limited logo

Reply from Renewafuel Home Innovations Limited

Thank you for your lovely review Martin 🤗

We’re so pleased to hear that you found the sales process professional and tailored to your needs. Taking the time to ensure the right solution for every home is incredibly important to us, so your feedback really means a lot.

It’s also great to know the installation went smoothly and that the team were polite, tidy and respectful throughout. We take real pride in both our workmanship and how we look after our customers’ homes.

Thank you again for choosing Renewafuel — we truly appreciate your support.

Team Renewafuel

Rated 3 out of 5 stars

Disappointed with the service

I had a air source heatpump installed in November 2025 I should have known things wouldn't run smoothly when the sub contractor that renewafuel used thought he knew better than the design team and was going to install the equipment in a area that wasn't sufficient to allow air flow but I point blank refused as I remembered what the surveyor said ( accordingly this was renewafuels no 1 installer ). When the installation was complete I had a visit from a renewafuel representative who noticed a few valves and taps that hadn't been fitted the installer had to return to put this right , also they forgot to put a blanking cover over the hole in the wall from my original boiler which they had removed and forgot to clip the pipework from the plumbing in the attic down to the radiators only one floor as we live in a bungalow ( as already mentioned no 1 installer ). Also there were a couple of things that were not correct and renewafuel said they would sort them. As of today these are still outstanding as when they are supposed to come they cancel and when you text them or email them they don't reply. This is one review I didn't want to leave but after nearly 3 months I feel I dont have a choice.
Would i recommend renewafuel to anybody I'm afraid the answer is "NO"

A 3 day install turns into 3 months and continuing.
It looks like all they are interested in is getting the £7500 government grant and whatever your contribution is ( in our case over £6500 ).

16/04/2026

Having had the reply from renewafuel below I contacted them yet again I gave them the job number ect to prove it was a review about a genuine install and that's as far as it went no contact from renewafuel whatsoever.
I did manage to contact the complaints dept and got a email back saying they would look into the matter again, after 2/3 weeks nothing. I did get the email address of the CEO Kelly and sent her a email and got the reply that someone would be at my address02/04/26 this never happened, another email 07/04/26 and the promise of a phone call before 10:00 the next day but yet again this didn't transpire it seems as though what I said in the original review is correct "give us your money - thank you and don't bother contacting us as we have what we want.
What riles me more than anything is the system works as well as we would like but the issues that are outstanding were highlighted by renewafuels own technician and now in my eyes it's down to principle

November 17, 2025
Unprompted review
Renewafuel Home Innovations Limited logo

Reply from Renewafuel Home Innovations Limited

Thank you for taking the time to leave your feedback Peter

We are genuinely sorry to read about your experience and the frustration this situation has caused. This is certainly not the standard of service we aim to deliver, and we fully understand how disappointing it must feel when expectations are not met — especially after such a significant home investment.

You are absolutely right to expect that the installation follows the agreed design specification, and we appreciate you raising your concerns at the time. We also apologise for the oversight regarding the valves and taps that required a return visit. While we are pleased this was rectified, this should have been correct from the outset.

More importantly, we are very concerned to hear that there are still outstanding items and that communication has not been consistent. Delays and cancelled appointments without clear follow-up are not acceptable, and we completely understand why this has led to your review.

Please be assured that we do not take feedback like this lightly. We would welcome the opportunity to review your case urgently, ensure any remaining works are completed as a priority, and restore your confidence in us.

Please contact us as soon as possible and a member of our senior team will be able to look into this further and reach a resolution.

Thank you again for bringing this to our attention.

Advertisement
Rated 5 out of 5 stars

Great Experience with Aircon & Battery Installation

We recently had both a battery system installed to help reduce our electrical costs and an air conditioning unit fitted, and we are absolutely delighted with both.

The installations have genuinely improved our quality of life at home. The air conditioning unit is extremely quiet, and throughout the winter our home has been wonderfully warm and comfortable. We’re looking forward to seeing how it performs in the summer, but we’re confident it will do an excellent job cooling the house.

There were a few hiccups during the air conditioning installation, but the team at Renewafuel were incredibly proactive and resolved everything promptly and professionally. The installation itself was executed to perfection, and both the interior and exterior finishes are neat, tidy, and completed to a very high standard.

We would highly recommend their services.

February 19, 2026
Unprompted review
Renewafuel Home Innovations Limited logo

Reply from Renewafuel Home Innovations Limited

Thank you so much for your fantastic review Lian

We’re absolutely thrilled to hear how pleased you are with both your battery system and air conditioning installation. It’s wonderful to know they’ve already made such a positive difference to your comfort at home — especially keeping things warm and cosy through winter. We’re confident you’ll love the cooling performance just as much when summer arrives!🌞

We also truly appreciate your understanding regarding the minor hiccups during installation. While we always aim for a seamless experience, it’s great to hear that our team’s proactive approach and commitment to resolving things promptly gave you confidence in our service.

Your comments about the quality of the finish and workmanship mean a great deal to us, as we take real pride in delivering neat, high-standard installations both inside and out.

Thank you again for your recommendation and for choosing Renewafuel — we’re always here if you need us.

Rated 5 out of 5 stars

Staff were very helpful

Staff were very helpful, they turned up when they said they would and installation of Solar Panels was carried out in a timely manner.
Would have no hesitation in recommending them again.

February 11, 2026
Unprompted review
Renewafuel Home Innovations Limited logo

Reply from Renewafuel Home Innovations Limited

Hello John,

Thank you for sharing your experience with us . This is great feedback to share with the team. We always aim to get our installations fitted in a timely manner so our clients and yourself can start saving money as soon as possible. Even better now the weather is warming up 🌞

Always here for you John

Regards
Team Renewafuel

Rated 5 out of 5 stars

Friendly , knowledgeable and very reassuring.

Easy to contact and the advisor immediately understood my problem .
She put my mind at rest and I was confident the step by step guide would work and it did . Lauren also reassured me that if the resolution didn’t work they would help me try another way.
Very polite , friendly , efficient and reassuring.
I can thank her enough

February 9, 2026
Unprompted review
Renewafuel Home Innovations Limited logo

Reply from Renewafuel Home Innovations Limited

Thank you so much for your wonderful review.

We’re absolutely delighted to hear that you found our team friendly, knowledgeable and reassuring. It’s especially great to know that our Customer Relations Supervisor was able to immediately understand your concerns and guide you through the process step by step with confidence.

Providing clear support and peace of mind is something we pride ourselves on, so your feedback truly means a lot. We’ll be sure to pass your kind words on to our Customer Relations Supervisor — she’ll be thrilled to hear them.

If you ever need any further assistance, please don’t hesitate to get in touch. We’re always here to help

Team Renewafuel

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look