Rental Escapes - Luxury Villa Rentals Reviews 

453
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 154 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, patient, and consistently quick to answer all questions. Reviewers note that the entire booking process is exceptionally smooth, clear, and very easy to navigate from start to finish. However, some people mentioned that the dedicated customer service and concierge teams provided an extra level of luxury, care, and support for their trips. Consumers also highlighted the outstanding professionalism, deep knowledge, and overall reliability of the advisors throughout the entire planning journey. Travelers feel extremely confident working with them, noting that every single detail is handled efficiently and successfully.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and responsive during the booking process.... See more

Service

Clients share positive opinions on service, highlighting top-notch support, professionalism, and thorough... See more

Booking process

Reviewers express strong satisfaction and delight with the booking process, describing it as smooth, quick,... See more

Response time

Customers report a high level of satisfaction and positive experiences with response time. Reviewers... See more

Customer service

Users describe positive interactions with customer service, consistently praising representatives for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jeremie was awesome! So prompt and patient with my numerous questions and in all respects! The process - having to wire money - was my first time ever! So being unfamiliar was the process was a lit... See more

Rated 5 out of 5 stars

Jeremie at Rental Escapes was so helpful and patient in finding a villa that suited our needs. They have villas all over the world and when we chose the Caribbean he sent us several suitable selectio... See more

Company replied

Rated 5 out of 5 stars

Laura at Rental Escapes was a pleasure to work with. She was super responsive and knowledgeable; an expert in the Casa De Campo area. Once the booking was made, the rest of the RE team including conci... See more

Company replied

Rated 5 out of 5 stars

Ann is our Bachelorette HERO!!!!! When I started looking at Villas I found one that we all fell in love with. I talked to two different agencies before finding Rental Escapes and they previously told... See more

Company replied


Company details

  1. Vacation Rental
  2. Vacation Home Rental Agency

Written by the company

Escape with one of our luxury vacations and villa rentals, and retreat into your personal haven. Allow Rental Escapes to provide your tailor-made luxury experience.


Contact info

4.9

Excellent

TrustScore 5 out of 5

453 reviews

5-star
4-star
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1-star

Asks customers to review

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4.9

All reviews

(453)

144 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 Stars!

This has been my first experience using Rental Escapes and it won't be my last! I have been working with Villa Specialist Laura Muller and she has been so patient with me and quick to answer emails and phone calls. Everything has been explained to me affectively and very thoroughly. Thank you for a great first time experience!

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience!

Laura was awesome to work with; she made the process of renting the perfect home for us very easy. She was very patient, kind and professional, as she answered our many questions!

August 20, 2026
Rated 5 out of 5 stars

Outstanding stafff

The website was great and easy to navigate. Amanda more than anything made this rental experience so wonderful. We haven’t gone on our trip yet but Amanda answered all our difficult questions with a world class attitude. If she didn’t have an answer she came back to with us with a very good answer. I’ve been in sales my entire career and I didn’t feel like I was being sold. She was outstanding.

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

Easy and pleasant experience!!

Levi made this process so easy. He was very quick to answer any questions I had. Our trip isn’t until next June, but I feel confident in the professionalism of rental escapes and I know everything will go smoothly!!

July 30, 2026
Rated 5 out of 5 stars

Excellent Service & Support

We had a wonderful experience working with Rental Escapes for a group villa booking in St. Martin. The booking process was smooth, communication was excellent, and our representative, Kristy, was incredibly responsive and helpful with all of my questions along the way. As a travel advisor coordinating a trip for multiple couples, I really appreciated the attention to detail and support throughout the process. I’m looking forward to working with Rental Escapes again!

August 14, 2026
Rated 5 out of 5 stars

Jeremie was awesome

Jeremie was awesome! So prompt and patient with my numerous questions and in all respects! The process - having to wire money - was my first time ever! So being unfamiliar was the process was a little difficult to maneuver - but Jeremie was very reassuring. Have not been to Turks and Caicos yet but praying it will all be a trip of a lifetime with my entire family!

August 14, 2026
Rated 5 out of 5 stars

Booking Process

At this time, I can only review the booking process, as our reservation is not until next year. The booking agent was fabulous! She responded quickly to emails regarding questions about properties and activities and was most helpful in finalizing a property for a family getaway next spring. I will definitely utilize this company again if the rest of our experience is as seamless as the booking process.

August 3, 2026
Rated 5 out of 5 stars

Better than VRBO

Great customer service. Tania is awesome. Fast response time and super helpful with reservations and any questions we threw at her.

August 7, 2026
Rated 5 out of 5 stars

Personalized Attention to Detail in Booking Villas

Keith understands our parameters and always finds us the right villa, in the perfect location, at the price we require. He asks good questions about other considerations, like our cooking styles, restaurant proximity, recreation preferences and cultural opportunities.

August 3, 2026
Rental Escapes - Luxury Villa Rentals logo

Reply from Rental Escapes - Luxury Villa Rentals

Thank you so much for your wonderful review and for recognizing Keith's exceptional service. We are thrilled to hear that he took the time to understand your preferences and matched you with the perfect villa and destination. Providing personalized recommendations and creating unforgettable vacation experiences is what we strive for every day. We will be sure to share your kind words with Keith, as they will mean a great deal to him. We truly appreciate your trust in Rental Escapes and look forward to welcoming you back for your next villa getaway.

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