Renting Milan Reviews 

This is my response to the false accusations made in your public reply to my review.
Unfortunately, your response contains several statements that are simply untrue.
I have screenshots of our conversations documenting the delays in resolving maintenance issues, my availability for appointments, and the repeated excuses I was given. The suggestion that repairs were delayed because I was unavailable is false. In general, it is simply not normal to rent out the apartment that has problems with the toilet. (I was promised when I moved in it will take few days, in reality it was around a month to fix))
Contacting your agency outside business hours only happened in genuine emergencies, such as when my apartment was being flooded or when due to your agents false promises I didn’t sleep for one year. I believe any reasonable tenant would seek immediate assistance in that situation.
Your statement regarding my neighbours is also completely inaccurate. I never had conflicts with my neighbours. In fact, the only interaction I had was when I had to call the police because the students living above me were having loud parties until 5 a.m., after I had repeatedly been assured before signing the contract that the apartment was located in a quiet area.
While I understand that you cannot control nearby businesses or people on the street, I specifically asked about the noise before renting because I needed a quiet place to study. Your agent assured me multiple times that it was a peaceful location, which was simply not true.
It is also misleading to suggest that I refused reasonable alternatives. The apartments offered were not comparable and were not an acceptable solution after I had already paid a substantial agency commission.
I also reject your attempt to portray me as a "difficult tenant." I have rented apartments many times in different countries and have never experienced such poor communication or treatment. This was the only tenancy where I encountered these kinds of problems.
What is particularly disappointing is that, even after my experience, I personally witnessed one of your agents telling another prospective tenant that the apartment was quiet when she specifically asked about noise. Knowing what I had gone through, hearing the same assurances being given again was shocking.
Finally, I also find it concerning that many of your positive reviews appear to have been written by your own employees. Readers can draw their own conclusions.
I will not tolerate being publicly accused of behaviour that never happened. I know how I treated your staff, and I have evidence to support my version of events. Asking for updates after weeks of waiting for repairs, or contacting your agency during emergencies, does not make someone a difficult tenant.
My review reflects my genuine experience during my tenancy, and I stand by every statement that I can support with documented evidence. Anyone reading both our responses is welcome to draw their own conclusions.

Great experience with Renting Milan – professional, efficient, and super helpful throughout the whole process.

Huge thanks to Neja, she was amazing a friendly, responsive, and really understood what I was looking for (and deserves a raise!)

Will rent with them again in the future, thanks

Reliable team that was super helpful with recommendations around the city!

I personally had a great experience renting from Renting Milan. Their customer service was top-notch, and the rental property was immaculate and well maintained. Any issues I had were promptly adressed and their team made my move to Milan a hassle-free experience. Highly recommend!

Renting Milan has helped me find an apartment for my student period in Milan, the process was quick and easy. If you do not speak Italian I highly recommend them, they're one of the rare agencies that was fluent in English!

We did not even had the chance to get in...they svallowed my money instantly but the place is a scam...No telefon answer and No reception...just an ordinære adress in a private building...
Aften a week i have not yet been alle to contact annonce...got scamed with 250€

BEWARE OF SCAM: This company is withholding my security deposit with no reasoning.

I recommend avoiding the company entirely as based on other reviews this seems a practice of the company. Especially as in my case I hardly even stayed in the apartment during a short rent.

The company is not even providing reasoning for not returning the deposit and in my case, I barely stayed in the apartment due to traveling most of the course of 6 months renting the apartment so there was no possibility even for any wear on the condition.

UPDATE:
2023: BEWARE!!!! SCAMMERS! For Americans and other foreigners. Editing my review for various reasons now that I have moved out.
There are hidden agendas with working with this agency and the landlords they service.

Landlords will try to renovate their apartments on YOUR DIME. And the agency will leave you high and dry trying to defend yourself.

Recommendations for people:

moving in and out TAKE PICTURES OF EVERYTHING (even if it seems minor) They only take photos of damages they see from a distance. Therefore if something is not photographed they can possibly blame you.
Ie. Bed frame and mattress cover was heavy stained. My fault for not noticing and producing photos didn’t think it was important. Also not noticeable when covered with covers and linens, so does not show in photos. I purchased my own linens from IKEA. I am being blamed for the condition of the frame but they cannot provide photos up close from previous tenants walk through to compare.

Rebuttal any comments on the protocol list if need be.

MAKE COMMENTS ON THE INVENTORY LIST. The item may be visible however make sure you comment on the condition and working status.

MAKE SURE EVERYTHING WORKS to its full capacity more than the large appliances and electrical.
I.e vacuum cleaner was partially functional. I taped the lid of the vacuum because it kept opening while in use. Now I’m being blamed for it being broken… (also charged to replace the entire vacuum. However they didn’t even know it wasn’t functioning properly from the last tenant)

Each apartment has their own policy, and contract READ IT THOROUGHLY AND IN ENGLISH, you are responsible for maintenance as well of the apartment! For instance yearly boiler maintenance. Typical things that should be taken care of from the property managers and landlord

Also if you plan on extending your contract, anywhere from 1 month or more you will have to pay a commission fee again.

A staff with no accountability. Will only defend the landlords because they are money hungry. Any kind of disagreement they will say “we will take legal matters” to scare you. So I’m prepared to receive a tone deaf message from the agency telling me how I am wrong. Oh well. Find another agency to work with.

UPDATE: AFTER MONTHS of back and forth with the landlord we finally came to an agreement on charges. Had we not stood our ground. My entire deposit would have NOT been returned.

Smooth experience when renting out, turned to be a nightmare when the rent expired. A €2700 deposit on my son's apartment was reduced in excess of €1088 (40% of the deposit was simply unilaterally seized by the landlord), and the payment of the outstanding was made only after 2 months and 8 reminders, when I warned the agency of retaining a lawyer. This agency is siding 100% with the dishonest landlord.
When signing the contract, I received an English translation (the draft was sent to me for information as I don't speak Italian, i.e. the language of the contract), however the content was DIFFERENT than the Italian original that I was asked to sign. Differences may seem minor but they are contractually important, e.g. in the Italian contract there was no date for reimbursement of deposit. I believe this difference was introduced intentionally, given my later problems with obtaining the reimbursement.

Note 1: there are two agencies of a similar name in Milan, this is specifically about rentingmilan.com

Note 2: this post is edited (i.a. I replaced the word “stolen” with “unilaterally seized”) after a reaction of the agency, warning me of taking legal steps against me. That was reaction I received from the manager of rentingmilan.com, six months after returning the apartment.

Total rip off. Unjustified and extremely high agency commission. They force you to sign a rental contract written ONLY in Italian language, which gives a huge advantage, power and opportunity to the landlords to MANIPULATE and RACKETEER the tenants while they don't have any way to fight back / after all the landlords are holding 3 rents bond /. Never seen such a discrimination and a double standard. The agency only supports the landlords and they act as observers when you need them. Very mediocre company. Worst experience with your lousy service and extortionate and unfair fees.
Let see how they will perform in tough times like NOW.