Rently Reviews 

Home smelled nice, in good condition, & prices right. Self Tour effective & efficient.

We paid an amount through First Key to see houses but had a question about our payment. So we called First Key. They connected us to Rently because that is who handles the payments, it even says so on our invoice that the money goes through Rently. We’re on the phone with a customer service rep for Rently and this man is a moron. Keeps telling us that they don’t take money but that they have paid plans and that we need to talk to First Key instead. Wouldn’t listen to us at all and was extremely rude. Very unhelpful all around and an idiot. I’m extremely disappointed in their customer service and can’t see us renting through them since the customer service is so atrocious. How can we trust a business that hires incompetent workers?

The service is excellent

They make convenient to tour home at our pace and without pressure.

It was easy after I paid for it

I tried on three different days to view a property and each time I logged in and put the code in but the lockbox gave me an error code. I contacted Rently each time and kept getting the runaround until they sent me a text that the lockbox was fixed. When I went back for the third time, same result. After jumping through a bunch of of hoops, I was finally connected with a live person through chat and we went back and forth for 20 minutes until he disconnected the chat. Doesn’t give me a good impression of this company. Sometimes you need more than AI to run a company. I will not be viewing any properties that uses this app.

Great information

Nice clean and updated

Very easy to use communicated perfectly. A good application and safe.

This process was very convenient and easy I was able to access the property with no issues and the home was nice and very clean.

Super easy to use fast definitely will try to use this again

Easy to use!

Truly, one of the most deceptive companies I’ve ever worked with. Five years ago I bought a smart home lock and it worked perfectly fine until this summer when they shut my hub down out of nowhere. They told me my SIM card was no longer active and that I would need to sign a contract for my lock to continue working. They overnighted me a SIM card and tried to bill me almost $100. I told them I would no longer work with Rently and removed their lock and installed a Yale assure lock. I have failed a complaint with the Better Business Bureau and will be filing a complaint with consumer affairs for deceptive practices in California. Do not work with this company. They are very deceptive.

The process was very smooth for the self-guided tours and the instructions were very clear.

Unfortunately, without even having used this app properly yet, I had already recommended everyone to download it. But this coming Monday, I am going to tell every single person I recommended it to that this is all a lie—you simply take people's money and waste their time, and in the end, you provide nothing. I will tell them to delete it because it's a useless app that offers zero value.
I’ve lived here for 3 or 4 years without you and I will continue to do just fine, but you are the ones who will keep losing customers! As if before you came along, people were living on the streets or something!)))

Easy to use. Felt safe during self guided touring.

So easy and simple. Super convenient when my husband and I are one such different schedules.

Overall terrible experience and their 3rd party application Rently is a scam. We paid Rently a fee to browse multiple Progress Residential homes in hopes of renting a house through them. Right after we paid our account got frozen. When we called Rently and Progress Residential they states that they could not unfreeze it and that the only way we could continue using their services is if we create a new account. Keep in mind they stole from us. I really wanted to buy from them but if this is the kind of service they give then I rather count my losses.