Residence SupplyReviews 

easy to retrofit our existing dimmer. and looks so clean, love it!

dimmer is very well made, quality is top notch

High quality brass fixture and looks great in my space

Wonderful quality of product. Fair guidance on how to install.

Great customer service

Excellent service, shipping, and product. Could not be happier

very good technical advice and attentive customer service. and always with a live, informed agent. very pleased.

didn’t think I’d be this excited about a door handle but here we are lol. Swapped out the basic builder-grade one in my room and it made the whole space feel custom. Super solid, heavy. Install took me like 10 mins. Residence Supply shipped fast too. 10/10 would replace every handle in my house with theirs.

Beautiful hardware (specifically switches and covers) but difficult return process when we wanted to return a switch when a wrong color was sent. Will just use it. Overall excellent quality!

The ability to customize voltage and dimming requirements was a big advantage. Otherwise, we would have been required to go somewhere else. We have not received the fixtures yet (we ordered 24), but we are expecting everything to be great.

Every single switch in my house is from Residence Supply , which says everything. Beautiful architectural designs, cohesive finishes, and exactly the elevated minimalist look I wanted throughout my home. I’m extremely happy with them. If design matters to you as much as functionality, they are absolutely worth considering.

Great quality and looks luxurious. Very happy with my purchase and will replace all my outlets.

Update. 6/28/26 It’s actually gotten worse. We have now been told to hire an electrician to replace the driver, at our expense. So we did. Abd the replacement driver they sent us doesn’t FIT IN THE LIGHT! It’s been 8 months now. They refuse to simply return and replace the light, even though I’ve asked for the replacement to be a level down. So my rating is now even lower.

*******
5/13/26 I’m hopeful I can change my rating soon, but I am absolutely frustrated by the process. The light itself is beautiful. Whoever I’m corresponding with is attentive, and gives he a status update about 2x per week for the last 6+ months, both during the shipping, installation and problems.
HOWEVER, I have sent video proof that the light malfunctions and even got a response that they’d give me a 20% refund as well as send a new part. THEN within 12 hours both of those offers were rescinded and I was told there was no issue. I was shocked. I responded and reminded them I have rights as a customer and rescinding the offer was not acceptable. Then they responded by sending me directions AGAIN, about pairing the remote to fix the issue. They also noted for the first time, that this light was “not compatible with a wall switch” which is simply not a practice here in the US. Pretty much, if you lose the cheap remote or it stops working for any reason, the $700 light will then be obsolete because the wall switch will not allow the light to function as designed.

I then sent them ANOTHER video showing the issue as the light flickered on and off and changed from 3000 to 6000 on its own while the remote sat untouched. They responded and said they’d look into it AGAIN.
I’ve come up with many solutions, the easiest one being sending me a label to return the faulty light and send me the same light but without all the options I paid for that CAN work with a wall switch (and is actually cheaper than the one I purchased) but they continue to delay. I have over 50+ messages from this company so documenting the practices will not be hard. I’m giving them one more week and in the meantime, decided to try and share my experience here and hope they finally do the right thing.

Return Labels should be provided when exchanging items.

BEWARE- DO NOT RISK BUYING FROM THIS COMPANY! I purchased a Dandelion chandelier from RS. It took over five weeks to arrive, but that’s not my problem with the company- the delay was explained at the time of purchase. My chandelier was beautiful after assembly; however, when preparing to install in my space, the security/safety cable fell out of its housing on the main globe of the chandelier. This prevented me from safely installing it. When I initially contacted Residence Supply on March 28, 2026 via email, it took three days for someone from RS to respond (March 31, 2026)- the response was apologetic in nature, and assurance was given explaining that my concern had been escalated to their production team with a request for a replacement chandelier. Excellent! They simply requested photos of the defective part, which I complied with on April 6, 2026- delayed due to my work travel schedule. I didn’t not receive a reply acknowledging receipt of the requested photos for two days prompting me to reach out again on April 8th. The same representative responded same day with an apology, stating the same exact language from the earlier apology email saying that my concern has once again been escalated to their production team. She proactively emailed me again on April 10th saying that she has reached out to the production team again looking for updates, but has no new information. On April 11th she emailed me back stating, “ I have heard back from our production team, and they mentioned that in order to resolve the issue, we will be sending 1 piece of safety rope as a replacement. Please find the replacement video attached for your reference.”- the video referenced in her email must have been shot on a 1990s cell phone because the quality was grainy making it difficult to see the tiny area the safety rope was attached to; also, in the video, it was not the exact same chandelier I had purchased. Additionally, the gentleman providing visual and vocal instructions was speaking a foreign language. I responded to this email expressing the concerns and let her know that I didn’t feel comfortable with this as a solution. I requested a replacement chandelier once again- a simple exchange request. I didn’t hear back for three days when I finally reached out again. I received a response a day later- April 15th saying she was urging the production team to move forward with a replacement. This emailing back and forth with this individual carried on from April 15th through present day May 12, 2026 with still no solution- 18 additional emails exchanged between me and the representative after this, all with assurances that they were working on the issue. They have been stringing me along with the same apology tone and claim that they are working with the production team to send a replacement. I have requested a refund, and nothing gets done. I have given them every chance to do the right thing to the point that I am now furious and writing this review to warn others to steer clear of this company! If you expect any level of service after the sale, you can forget about it, it’s not something that Residence Supply provides. Poor quality and unsafe products, no service after the sale, polite, but useless representatives. ZERO resolution to customer service issues. I have never been treated like this by a company. So disappointing, on every level. You can find similar style dandelion chandeliers from far and away better companies.

Generally good but wait times can be long.

Initially, I had difficulty placing an order and Ruffa from customer service was most helpful. My order arrived about a week later and one part was wrong. Ruffa again expedited my receiving the correct parts. I took one star off because I wish delivery was faster and because the part of the order was I correct. Customer service is very responsive.

I had a broken part on my light switch and Residence supply replaced it right away. Thank you so much!

UPDATED REVIEW

I am updating this review to 3 stars, from 1 star.

Make no mistake: this started in early February. It was not fully resolved until the end of May. That is almost four months. Four months is way too long.

The original experience was bad. Items were marked delivered when they were not. Items were missing. Replacements took time and effort. Then one of the stone lamp pieces arrived damaged.

The first response made it worse. I was told the damage looked like normal marble variation. It did not. It looked damaged to me. It looked damaged to everyone who saw it.

But the replacement stone finally arrived. It was in great condition. It was packaged much better. That part was handled well.

The reason I am changing this review is Johanna. She was kind. She followed up. She listened. She took the issue seriously. Her customer service was excellent.

I was ready to stop shopping with Residence Supply. Johanna may have changed that.

Still, the company needs to fix its fulfillment and execution. A customer should not have to spend nearly four months getting basic order problems fixed.

This became a 3-star review because of the recovery. Mostly because of Johanna.

ORIGINAL REVIEW

I really wanted my experience with Residence Supply to work out, but it has been genuinely sad and upsetting.

I placed an order in early February that turned into months of problems. First, a large portion of the order appeared as delivered even though I had only received one wall lamp. Residence Supply had to escalate and replace the missing items. Then, after the replacement arrived, one of the Sakhra wall lamps had visibly damaged stone: chipped, scraped, and worn away in multiple areas.

I bought two of the same lamp, and the difference is obvious. One is pristine. The other looks damaged and awful next to it. Everyone who has seen it has commented on how bad it looks.

Instead of taking responsibility, Residence Supply told me their Product Manager could not identify damage and characterized the issue as “slight dents” or normal natural variation in marble. That response made me feel sick to my stomach. This is not veining, coloration, or natural variation. It is physical damage to the face and edge of the stone.

This has been especially frustrating because this was not an isolated issue. In a very short time as a customer/member, I have had to contact support repeatedly about missed packages, replacement issues, damaged shipments, return complications, and fees. At one point, I was even told about restocking/return-related fees despite the fact that these problems were not caused by me.

The whole experience has made me genuinely sad and sick to my stomach. I spent significant money with this company and tried hard to keep the relationship positive, but the repeated issues and lack of concern have been awful.

I cannot recommend Residence Supply based on this experience. When something goes wrong, the customer should not have to fight this hard just to be taken seriously.

The switches are great. Well-built, beautiful, and a standout for a typically unseen utility.