Initially, I had difficulty placing an order and Ruffa from customer service was most helpful. My order arrived about a week later and one part was wrong. Ruffa again expedited my receiving the correc... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great look and feel, solid, robust. However, I selected a dimmer that doesn't use the same frequency as my led lights in my bathroom so it caused a slight hum. Adjusting the settings didn't help so I... See more
Company replied
I can’t say enough great things about the customer service and the products. Every question is answered so quickly and so helpful. Truly above & beyond service, which is very impressive to still see i... See more
Company replied
Residence Supply’s customer service was excellent throughout this process. We were working through a very complicated lighting plan and a challenging return, and they were incredibly helpful at ev... See more
Company replied
Company details
- Lighting Store
- Decoration and Interior Design Store
- Interior Designer
- Lighting Manufacturer
- Lighting Wholesaler
Written by the company
Residence Supply specializes in masterfully crafted lighting fixtures that fuse artistry with functionality. Born from a local lighting aterlier in Miami, our designs enhance spaces, ensuring every room not only shines brighter but feels warmer. Experience the blend of passion, precision, and unparalleled aesthetics with each of our creations. Our hand-crafted fixtures are more than just products; they are an experience. From the moment you engage with us, you'll sense the difference. Personalized customer interactions, meticulous attention to detail, and a genuine care for your vision form the cornerstone of our ethos. Whether you're looking for a centerpiece or a subtle accent to a room, we strive to bring your imagination to life, infusing each space with warmth, elegance, and a touch of Miami's sun-kissed charm.
Contact info
Miami, United States
- +1 (786) 269-2675
- help@residencesupply.com
- www.residencesupply.com
4.1
Great
594 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Residence Supply
Hi Kevin,
Thank you for your feedback. We sincerely apologize that the shipping took longer than expected. While we do our best to ensure timely delivery, some delays can occur due to factors outside of our control, such as courier handling and transit conditions.
We understand how important it is to receive your order on time, and we appreciate your patience throughout the process. Your feedback is important to us as we continue working to improve our overall delivery experience.
Sincerely,
Residence Supply
Advertisement
Great personal service great product
Great personal service great product. Will purchase more!
April 10, 2026
Unprompted review
Reply from Residence Supply
Hi there,
Thank you so much for your kind words! We’re thrilled to hear you had a great experience with both our service and the product — that truly means a lot to us.
Knowing you plan to purchase more is the best compliment we could receive. We can’t wait to assist you again and be part of your next project.
Sincerely,
Residence Supply
Residence Supply’s customer service was…helpful, responsive and solution oriented
Residence Supply’s customer service was excellent throughout this process. We were working through a very complicated lighting plan and a challenging return, and they were incredibly helpful at every step.
David in particular went above and beyond. He helped secure a policy exception for store credit on an older order and even joined a call with me and the site electrician to make sure we had the correct switches.
Responsive, thorough, and easy to work with. Very pleased. Thank you!
April 23, 2026
Unprompted review
Reply from Residence Supply
Hi Sunny,
Thank you so much for this incredibly thoughtful review. We know how complex lighting plans can get, especially when returns are involved, so it truly means a lot to hear that you felt supported every step of the way.
We’re especially grateful for your kind words about David. Going above and beyond — whether that’s helping secure a policy exception or joining a call with you and your electrician — is exactly the level of care we aim to provide. We’ll be sure to share your feedback with him.
Responsive, thorough, and easy to work with is the experience we strive for, and we’re so glad that was yours.
Thank you again for your trust and for choosing Residence Supply.
Sincerely,
Residence Supply
Great Product and Great Customer…
Great Product and Great Customer Service.
March 25, 2026
Unprompted review
Reply from Residence Supply
Hi Daniel,
Thank you so much for the wonderful review! We’re thrilled to hear you’re happy with both the product and the customer service — that combination is exactly what we strive for.
Your support truly means a lot to our team. We’re so glad we could deliver a great experience from start to finish.
Sincerely,
Residence Supply
Great products and great quality
Great products and great quality. Slow shipping
April 21, 2026
Unprompted review
Reply from Residence Supply
Hi Toby,
Thank you so much for your kind words about our products and quality — that truly means a lot to us.
We also sincerely apologize for the shipping delay. While we do everything we can to ensure orders are processed promptly, transit times are ultimately dependent on the courier, and unfortunately some delays are beyond our control. That said, we completely understand how frustrating that can feel, and we truly appreciate your patience.
Thank you again for your support and for choosing Residence Supply.
Sincerely,
Residence Supply
Advertisement
Elevated lighting
I have had a great experience with resident Supply overall I have bought several switch plates which are great additions to my home. Anytime I've ever had a problem with any of the equipment resident supply has been very responsive.
April 18, 2026
Unprompted review
Reply from Residence Supply
Hi Kim,
Thank you so much for your continued support — it truly means a lot to us. We’re so happy to hear that the switch plates have been great additions to your home. It’s always special to know our pieces are becoming part of someone’s everyday space.
We also really appreciate you mentioning our responsiveness. If anything ever comes up, we want you to feel taken care of quickly and thoughtfully, so it’s wonderful to know that’s been your experience.
Thank you again for choosing Residence Supply again and again. We’re grateful to have you as part of our community.
Sincerely,
Residence Supply
Very helpful customer service
Very helpful customer service. At first received newer models of switches and requested the previous model to match my others. They were very helpful with facilitating the exchange. When one toggle switch became loose and stopped working, they promptly sent a replacement switch at no additional cost. Great small business with beautiful products.
February 28, 2026
Unprompted review
Reply from Residence Supply
Hi there,
Thank you so much for taking the time to share your experience — we truly appreciate it.
We’re glad our team was able to help you get the previous model to match your existing switches and make the exchange process smooth. We completely understand how important consistency is, especially when you’re building out a cohesive look.
We’re also happy we could quickly send a replacement when the toggle became loose. Making sure everything functions beautifully is just as important as how it looks.
Your kind words about our small business and products genuinely mean a lot to us. Thank you again for your support — we’re always here if you need anything in the future.
Sincerely,
Residence Supply
Creative, supportive and amazing team
very supportive team, and helpful
I had an issue with my lamp -was goofy while installed and broke the cover- and they was very generous sending me a replacement after just sending an email asking if that passible!
I love your products and now I'm forever loyal to you 🫵🏻
April 15, 2026
Unprompted review
Reply from Residence Supply
Hi there,
Thank you so much for this incredibly kind message — it truly means a lot to our entire team.
We’re sorry to hear about the issue with the lamp cover, but we’re so glad we could step in quickly and get a replacement out to you. Things happen during installation, and the last thing we want is for that to take away from your excitement about the product.
Hearing that you love our products and consider yourself forever loyal absolutely makes our day. That kind of support is something we never take for granted.
We’re always here whenever you need us, and we can’t wait to be part of your future projects.
Sincerely,
Residence Supply
We ordered light switches from RS
We ordered light switches from RS. A little pricey, but adds a lot of charm to our historic house. Customer service is helpful.
September 17, 2025
Unprompted review
Reply from Residence Supply
Hi there,
Thank you so much for sharing your experience. We’re honored you chose our light switches for your historic home — that kind of setting deserves details with character, and we’re so glad they added charm to your space.
We truly appreciate your honest note as well. We focus on craftsmanship and quality materials, and it means a lot to know you felt the impact once they were installed.
And of course, we’re happy to hear our customer service team was helpful along the way. That support matters just as much as the product itself.
Thank you again for choosing Residence Supply.
Sincerely,
Residence Supply
Advertisement
took a long while to confirm my order…
took a long while to confirm my order and get the product, product knobs were not real brass and felt like plastic not as luxe as presented for the cost
but now committed to using them and will have to order more to finish the product to avoid a loss spend thus far
March 2, 2026
Unprompted review
Reply from Residence Supply
Hi Robert,
Thank you for sharing your feedback. We’re sorry to hear that the experience did not meet your expectations, particularly regarding the timeline and the material feel of the knobs. Our products are designed to meet specific material and finish standards, and we regret that this did not come across as expected.
If you have any concerns with the items you received, please reach out to us at help@residencesupply.com
so we can review your case and assist you with possible options moving forward.
Sincerely,
Residence Supply
Delivery was free but took a very ling…
Delivery was free but took a very ling time.
April 12, 2026
Unprompted review
Reply from Residence Supply
Hi Isaac,
Thank you so much for your feedback! We’re glad to hear that you appreciated the free delivery.
We understand that the longer delivery time may have been less than ideal, and we truly appreciate your patience. Many of our products are crafted and shipped directly from our manufacturing facilities to ensure the highest level of quality, which can sometimes extend transit times. That said, we’re continually working to improve our shipping processes and provide clearer updates along the way.
Thank you again for your support and for choosing Residence Supply. We hope you’re enjoying your purchase!
Sincerely,
Residence Supply
Took a little while to get everything
Took a little while to get everything, but it all eventually came as ordered and looks great.
January 12, 2026
Unprompted review
Reply from Residence Supply
Hi Jeremiah,
Thank you so much for taking the time to share your experience! We truly appreciate your patience while your order was on its way.
We’re delighted to hear that everything arrived as expected and that you’re happy with how it looks. It means a lot to us to know that the final result made the wait worthwhile.
Thank you again for choosing Residence Supply. We’re grateful for your support and hope to assist you with future projects.
Sincerely,
Residence Supply
Beautiful light switches
The quality of the light switches is very good. They make a statement my original order was not fully shipped but customer service sent me the correct order eventually and they were pleasant to deal with.
December 1, 2025
Unprompted review
Reply from Residence Supply
Hi Joseph,
Thank you so much for your kind and thoughtful review. We’re delighted to hear that you’re happy with the quality of the light switches and that they make a statement in your space — that’s exactly what we aim for with every design.
We also appreciate your understanding regarding the initial shipping issue. While we’re sorry that your original order wasn’t fully shipped, we’re glad our customer service team was able to resolve it and ensure you received the correct items. It’s wonderful to know that you found the team pleasant to work with.
Thank you again for choosing Residence Supply and for taking the time to share your experience. We truly appreciate your support.
Sincerely,
Residence Supply
Advertisement
Reply from Residence Supply
Hi Kirsten,
Thank you so much for your kind words! We’re delighted to hear that you’re happy with the products and that they met your expectations.
We also appreciate your honest feedback regarding the shipping time. We understand that waiting longer than expected can be frustrating, and we truly value your patience. Your feedback helps us continue improving our processes and overall customer experience.
Thank you again for your support and for choosing Residence Supply. We hope to be part of your future projects as well.
Sincerely,
Residence Supply
Very good customer service
David is excellent resolving issues and staying in touch with updates.
April 7, 2026
Unprompted review
Reply from Residence Supply
Hi there,
Thank you so much for your kind words! We’re delighted to hear that David provided excellent support and kept you informed throughout the process.
Ensuring our customers feel supported and updated every step of the way is incredibly important to us, and it’s wonderful to know that David made such a positive impact on your experience. We’ll be sure to share your feedback with him — it will mean a lot.
Thank you again for choosing Residence Supply and for taking the time to share your experience.
Sincerely,
Residence Supply
Scammers
Don’t buy from this people their customer service is the worst and their product is fake material ! Stay away from this
December 23, 2025
Unprompted review
Reply from Residence Supply
Hi there,
We’re sorry to hear that the product did not meet your expectations. We design and manufacture our own products using selected materials and quality control standards, and we regret that your experience did not reflect this.
We take concerns about product quality seriously and review cases like this thoroughly to ensure our standards are consistently met. If there are specific issues with the item you received, we’d like the opportunity to assess them directly.
Please reach out to us at help@residencesupply.com
so we can review your case in detail and assist you with the appropriate next steps.
Sincerely,
Residence Supply
This is a beautiful product that…
This is a beautiful product that transforms the simple experience of turning on a light - elevating it into a ritual. In full disclosure, one of the three switches I received was defective, but after notifying the company, a new one was quickly shipped out and I was able to complete the project.
March 21, 2026
Unprompted review
Reply from Residence Supply
Hi Paul,
Thank you so much for your thoughtful and beautifully written review. We’re truly honored to hear that our product transformed the simple act of turning on a light into a meaningful ritual — that’s exactly the experience we hope to create.
We also appreciate your transparency regarding the defective switch and are glad our team was able to promptly send a replacement so you could complete your project without further delay. Your understanding and patience mean a great deal to us.
Thank you again for choosing Residence Supply and for sharing your experience. We’re delighted to have been part of your space.
Sincerely,
Residence Supply
Advertisement
DROPSHIPPING SCAM OPERATION !!!! BEWARE
Residence Supply is a dropshipping scam operation. Everything is fake: their marketing (handcrafted is a lie), their reviews (on their website, Reddit, and trust pilot), and I suspect their customer service agents too (AI bots).
I paid $700 for a Rasu floor lamp. I received a model that does not even exist on their website. It looks like a knock-off of a Temu knock-off. Not only it was a different model, no instructions were included and a part was already scratched.
Their customer service takes 24h-48h for any kind of reply or follow-up. They will press you for a replacement. Said mine would have to be shipped from an "overseas warehouse". That's interesting for a hand crafted Florida business.
TLDR: run away and avoid this dropshipping scam. They are buying aliexpress/temu items and repackaging them with a 2000% markup.
I am about to block the charge on my credit card as they are not replying for a return form.
March 25, 2026
Unprompted review
Reply from Residence Supply
Hi Julien,
We’d like to clarify that our customer service agents are not bots, our products are designed and manufactured by us, and the reviews about our company are from real customers. We also operate multiple warehouses across Asia, South America, and Europe, which is why some shipments may originate from overseas.
Upon reviewing your case, our team has been actively responding and assisting you, and a return label has already been sent to your email. At this stage, the return can proceed as instructed by simply dropping off the item using the provided label.
We understand there may have been confusion around logistics and fulfillment locations, but this is standard for companies with a global supply chain. We apologize that the lamp did not meet your expectations, and we have already taken the appropriate steps to facilitate your return.
Sincerely,
Residence Supply
It was wonderful thank you so much
February 1, 2026
Unprompted review
Reply from Residence Supply
Hi Kimberly,
Thank you so much for your kind words! We’re truly delighted to hear that your experience was wonderful — it means a lot to our team.
We appreciate your support and are grateful you chose Residence Supply. If there’s ever anything else we can assist you with, we’re always here to help.
Sincerely,
Residence Supply
Low quality flimsy products
The products are very cheap and flimsy, barely worth a fraction of the price they charge. They spend much more time replying to reviews on websites like this than they spend delivering quality products. There is no communication after ordering. This is cheap Chinese garbage. Do not be deceived.
December 31, 2025
Unprompted review
Reply from Residence Supply
Hi Cecil,
We’re sorry to hear that the products did not meet your expectations. We design and manufacture our own products with a focus on quality, materials, and craftsmanship, and we regret that your experience did not reflect that.
We also couldn’t locate your name in our system, so if there are any issues with the item you received, please feel free to reach out to us at help@residencesupply.com
so we can further assist you.
We truly appreciate you taking the time to share your feedback.
Sincerely,
Residence Supply
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.