We have worked with Restore before for our archiving needs and find the team at Woodbridge are fantastic. Nothing is too much trouble and Julius and Phill communicated well throughout, any issues were... See more
Company replied
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Review summary
Based on reviews, created with AI
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Based on these reviews
I only sent my request later on Friday afternoon as it was a last minute but urgent request. I came into an email on Monday morning to confirm that I would receive the archive box that day. Within a... See more
Company replied
Thanks to Pauline McGeough's clear explanation on how to have my query sorted out. All Restore Management Team I've come across with showcased their excellency. Good job!
Company replied
Easy to set up the appointment to view our items in storage. Damian went above and beyond to assist with our visit going well. Truly appreciated. The area is fascinating and Shane was a great host in... See more
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Company details
Written by the company
Restore Information Management is the leading UK owned provider of information management services. Specialising in secure physical document storage, scanning, digital mailrooms, outbound communications (hybrid mail) and hosting. Our approach helps organisations protect, transform and access their information seamlessly and efficiently. With a focus on innovation and customer-focused solutions, we help organisations streamline and management their information and communications to stay competitive in today’s fast-paced market.
Contact info
United Kingdom
- www.restore.co.uk/informationmanagement
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Restore Information Management
Thank you for your review Lisa. It is great to hear you are happy with the service you received from us
Speedy uplift and nice pleasant lad.
April 21, 2026
Reply from Restore Information Management
Thank you for your review Teresa. It is great to hear you are happy with the service you received from us
Recommend
Recommend
Needed to find if information was still available after 30 years. Quick to respond and answered.
April 21, 2026
Reply from Restore Information Management
Hi Helen, many thanks for your review, we are very pleased to hear of this
Reply from Restore Information Management
Hi Suzanne, many thanks for your review, we are happy to hear of your positive experience with us
Reply from Restore Information Management
Hi Heather, thank you very much for your review, we are pleased to hear of your satisfaction with the service provided
Always very prompt in replying to email…
Always very prompt in replying to email request. Very quick service, and also the delivery man is very cheerful. Great service
April 18, 2026
Reply from Restore Information Management
Hi Ruth, many thanks for your review, we are happy to hear of your positive experience with us
Request dealt with promptly
Request dealt with promptly, records received the following day.
April 15, 2026
Reply from Restore Information Management
Hi Alison, thank you very much for your review, we are very pleased to hear of your satisfaction with the service provided
Stu Kennedy - Restore Customer Care Team
This review is dedicated to Stu Kennedy, Account Manager, Central Customer Care Team.
We are currently undertaking a major project reviewing our archiving process, which has required the retrieval of extensive historical data and past cost information. After several unsuccessful attempts to find the right contact at Restore, 5 different phone numbers dialled, rang once, then cut off, and 3 different emails bouncing back, I submitted an enquiry via the website contact page—and I’m extremely glad I did, as Stu got in touch almost immediately.
I genuinely could not ask for a more efficient, friendly, or knowledgeable account manager. From the outset, Stu responded to my emails almost instantly, clearly explaining what he would do to help and providing realistic timescales for retrieving the information I needed—and these requests were far from straightforward. True to his word, he keeps me regularly updated, delivers exactly when he says he would, and is making the entire process smooth and stress-free.
Stu is an absolute pleasure to deal with and sets a gold standard for customer care. If every Customer Care professional I work with operated at even 50% of Stu’s level, I would be a very happy Facilities Manager indeed. Thank heavens he picked up my account. Thank you so much, Stu—your support is invaluable.
April 16, 2026
Unprompted review
Reply from Restore Information Management
Hi Emma, thank you very much for your gleaming review, i will make sure that Stu sees these very kind words, we are very pleased to read this
Excellent service
Response times to queries is excellent and problems are always resolved quickly and efficiently. Resolve provides us with a great service.
April 15, 2026
Reply from Restore Information Management
Thank you for your great review Angela. It is wonderful to hear Restore have provided you with the level of service we aim to achieve
Reply from Restore Information Management
Thankyou for your kind review Sharon. It is great to hear you are happy with the service received.
Always good/great at providing customer…
Always good/great at providing customer support.
April 14, 2026
Reply from Restore Information Management
Thank you for your review Hope, we are pleased to hear that you are happy with the service Restore provides for you
Reply from Restore Information Management
Hi Melanie, thank you for your review, we are greatly pleased to hear of your satisfaction with the service provided to you
Easy to order files back from storage
Easy to order archive files back from storage by email, can request a specific delivery date, delivered on the correct day
April 8, 2026
Reply from Restore Information Management
Hi Suzanne, thank you very much for your review, we are pleased to hear of your positive experience with us
Customer Service
My contact is Glenn and I always find them really helpful. When Our company has asked for information on the boxes stored, Glenn is always efficient and prompt.
Well done Glenn
April 11, 2026
Reply from Restore Information Management
Hi Karen, thank you for your review, we are happy to hear that you are pleased with the service provided and will pass this on to Glenn
Reply from Restore Information Management
Hi Sue, thank you for your review, we are happy to hear that you are pleased with the service provided
Reply from Restore Information Management
Hi, thank you for your review, we are happy to hear that you a pleased with the service provided
Solid good service
March 31, 2026
Reply from Restore Information Management
Hi, thank you very much for your review, we are pleased to hear of your positive experience with us
Friendly staff & great service
All staff at Restore are friendly and helpful and the communication from them is great!
March 31, 2026
Reply from Restore Information Management
Thank you for your great review. We are pleased to hear you are happy with the service we provide for you.
On the whole ...
On the whole .... everything good. delivery on time. occasionally bit of a mix up with boxes & bar codes but is usually sorted straight away once i have spoken to customer care team.
March 31, 2026
Reply from Restore Information Management
Thank you for review Julie, your comments are greatly appreciated
Efficient as always.
April 2, 2026
Reply from Restore Information Management
Hi Steven, thank you for your review, we are greatly pleased to hear of your satisfaction with the service provided to you
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