Retevis Reviews 

Besides my satisfaction with their radio's, I commend their customer service. Thanks to Jemma, my lost order was replaced and a month or more passed when I received the original order to my surprise. I was told to keep it, far more economical then sending it back. I have 8 vehicles, and the 2nd unit is much appreciated.

They lost my order. Having to claim a refund.
I will order similar product of Temu now, and save £10.

I've had great experiences with Retevis both with their products and interactions with their employees. When I've needed after sale support it's been helpful and effective. When I've interacted with them through social media to ask about product improvements and software fixes they've not only responded, they've listened and rolled out firmware updates! They are a rare one in the world of radio where they listen to ham operators for what can be made better.

Ordered on official Retevis site a bundle of 2 RT668D radios with two compatible mike-speakers. Surprised to receive much bigger bundle with same type of radios. Reported from the site by message to Customer Service, I received immediately a very commercial positive feedback. The missing parts were immediately sent and received in a very short time. So my experience: very responsive and effective customer service.
For the material itself solid looking but to early to evaluate it.

Sent several messages to this company over the months and never get any responses back from them. I have sent messages directly through their webpage and also on social media. If this is a reflection of their customer service, they can keep their electronics. Buyers beware!!

Horrible customer service. The belt clips on these radios break easily. I use them at my business. I ordered a set of new ones from retevis.com. When I made the order it said they were in stock and they would be shipped within a couple days and I would have them within a week or two. Several weeks later the order hadn't arrived. No email from them with an update. That's a red flag. I contacted them and waited days for a reply. They said there was a 'delay' and to give them 'a coupe more days' and they would be shipped. A couple weeks later I had to email them again because I haven't receied the order. Once again have to wait several days for a reply. I'm told 'This product line is currently undergoing optimization and upgrades, and the completion time is undetermined. Can you wait a couple days?'. I replied and said NO! Cancel the order and provide a full refund. Your 'couple days' has now gone into a couple months and there is no end in sight. I get an email back saying they are closed for 4 days. When they reply to that email days later they say 'This product hadn't yet entered the product optimization stage. Would you like a discount? I have lost track at how many emails I've sent to ask them to cancel the order and provide a full refund, but that has not happened and the order has not been shipped. Do NOT trust this company. I am going to pruchase another brand of radios in the future and they've lost my business. I contacted the bank to cancel the transaction because they have igored my requests. Brutal service!

Amazing products and very durable product build.
I bought RB48 Plus and RB 48 Pro as well.
Im 100% satisfied with range and communication with these radios.
And second thing i want to mention here that there customer service are amazing i have some concerns about creating a group call between mae three radios and i emails yhem and they email me back with in short time and explain me and educate me about my products so now im using my radio as a group as well .
Best customer service 👍🏻

I am writing to formally notify you that I will be returning my recent order of 30 L2 radios to the vendor from whom we purchased them (3rd party on amazon)

Despite our intent to integrate these units into our operations, we have found the post-purchase support to be entirely inadequate. Specifically, we have attempted to follow the instructions on page 6 of the operations manual to configure our POC and OTA programming via your web portal. However, after multiple attempts to contact Sales for the required username and password, we have received nothing but a runaround.

A product is only as good as the support behind it. Since we cannot get a simple access issue resolved to even begin setup, we have lost confidence in this partnership. We will be taking our business elsewhere.

I decided to use the expensive dual band radio I had installed in my car for digital modes and I was looking for a small radio to replace it. I saw the RETEVIS RT95 on Amazon and bought it. I downloaded the USB plug software and it worked. I did the same with the RETEVIS programming software and it worked. Yes, you have to change a MOD setting (easy) to get the full US 2-meter band. The radio works well - good signal quality reports and its size makes it easy to install. Seems like a well-made little radio.

March 22, 2025. I ordered a non-gps RT3S radio only, on Ali express from Yuneec Tech store. Payment accepted via Paypal. Waited.......got an e-mail indicating it had been delivered.....transaction completed. No radio in the mail. Then a refund on Paypal with no explanation. Tried messaging the vendor. No response. It was an exceptionally good deal and another $6 or 8 dollar coupon applied. If the deal was a mistake, they should have honored the price advertised, I paid in good faith, but it appears they just backed out of the advertised deal. Total silence........

Retevis resell many chinese radios made by other companies that are available cheaper. They lie about waterproofing of the radios , battery capacity & power output.

I purchased 2 Retevis L61 radios, both arrived with broken SIM carriers both had the wrong belt clips on so they couldn't be clipped, the radios don't work out the box .. Ohhhh no... They actually cannot be used unless you download 2 pieces of software, both are written in Chinese.. then hope you're pressing the right buttons, it is the most frustrating experience trying for hours to get these radios to work and the short answer is they won't, ever for any reason, they are so so bad it's unbelievable, customer service will mock you and basically insult you via message, they do not care in the slightest, it's one of the worst radios I've ever seen supplied by one of the worst companies I've ever seen, sending my units back through Amazon

Ordered Retevis RM40 VHF radio and its great.
Laura answered all my queries and I got a real bargain. Thanks!

Purchased (5) RT-29V handhelds, and (2) RA-25 mobiles. Radios are used in a business, on Itinerant frequencies. I use scrambler option. Although we have what appears to be a language barrier, customer service did work with me to resolve a few issues preventing use, and all problems corrected.

There is a learning curve to their products to use them right. Someone without a keen sense for land mobile can make errors which affect performance, which can quickly be blamed on the company. You have to pay attention to settings, and KNOW what they do

Only negatives: 1) There was an error in the firmware which they fixed. 2) They initially recommended the RT-95, but it does not work with the RT-29 in scramble mode. 3) There is no service manual or schematic. (Retrevis, you would be better appreciated with a service manual in the U.S. market). 4) Their software programmer is clunky and not well written. The RT Systems software was much easier to use for the RT-29V radios. 5) When ordering, be careful what you get. There are TWO versions of RT-29, one VHF, then other UHF. And for the RA-25, there is a version only for UHF GMRS, and another version which is both Ham or Mobile Radio. You have to know what you’re getting!

The positives: 1) The radios worked as well as my Yaesu or Motorolas. 2) Once programmed correctly, the talk range was very good, and transmissions clear. 3) Options (you buy extra) 2.1 dBi antenna and speaker mic are necessary to top out the radios. 4) Radios weigh more than your toy Baofeng but they are also pro radios. 5) Good long operation on a fully charged battery.

In closing, if you know how to set up a radio properly, it's a VERY good value. Key is, you must know how radios work and not think you know. Settings are important. The VHF radios worked perfectly on the jobsite, and communications were excellent through woods, and dense growth. I hope to have a review on them in the future for preppers and suvivalists on my web site.

Product arrived missing battery,
Multiple emails back and forth. Just delay responses.

If this what happens before you use them, hate to think if you actually needed a repair of the radio.

I would shop elsewhere

do NOT shop at Retevis.
The custemer service know nothing !
When i follow the tracking for the radio i ordered, it arrived to spain the 28-april 2022.
It was collected by an agent the 05-05 2022.
Since the 07-05 2022 i have been writing dayly to Retevis about a radio. One person from custemerservice claimed i didnt pay for transportation so it would take som time for delivery . She could look at the payment, and see there was payed for postage.
Then another agens says i was at our local postoffice - WITHOUT KNOWING IT ! .
I simply asked for my money back , but i will not get anything before the radio is back at Retevis ! ! ! ! ! !
Hello RETEVIS - do you thing the package is stolen ?
I can not get contact with a Supervisor ?
I mean - RETEVIS HAS STOLEN MY MONEY.

do NOT shop at Retevis.

Purchased a set of 2 RT622 walkie talkies. In the box was 2 radios, 2 belt clips, 2 micro-USB's for charging, 2 batteries, a PROGRAMMING LEAD and a user manual Well constructed, BUT! I asked the company why there was a programming lead and no driver/software disc? Answer from Lucy was; the radio should not need programmed. Then I was told by John to check the internet for instructions and look a uTube for videos etc. I really don't think that I should have to do that! The simple solution is to put a disc with the driver and software in the box. Why supply a programming lead when you can't use it, or find out how to do so? How much would that cost? Pennies!
AS for the radio range; advertisement says 'LONG RANGE'. UNDER DESCRIPTION THE RANGE IS 1Km.
Practically I got 0.5 of a mile with loads of crackling. Channel changing made no difference at all to the crackling. I then asked where I could get a single charger base and my answer was 'In China'. OK VERY CLEAVER John?
On hind-site NO I would not buy this unit or make.
On their website they boast 24/7 support - NOT TRUE as you can see. The purchase I made is for a very short range and suits the purpose I wanted it for.
Maybe their more expensive radios would be better, I don't know! Look into it well before buying.