Retrofit Group Reviews 41

We chose Andy from Retrofit Group to fit our Howden’s budget kitchen. Andy has such a good eye for detail and assured us in advance that any issues that arose, he would sort them. He fixed all teething issues and snags and nothing we asked was too much of a problem. After we chose our kitchen, Andy dealt directly with Howdens so that we didn’t need to which meant no stress for us. The team were very pleasant and respectful to have in the house and good to work with. Communication was excellent and they took on board all our comments as the work progressed. They even used the back door to access the house and put boards on the grass to prevent it getting ruined. Very thoughtful team. Our finished kitchen is really gorgeous and bright and we are delighted! Thank you all!

Had a boiler installed tail end of last year, great service from start to finish, good communication, clean workers & a fantastic shiny new boiler! All round good experience!

Brilliant service. From start to finish, everyone within the team made everything so straight forward for us. Thank you to Billie for dealing with everything over the phone for us & to the guys out doing the instillation. Couldn’t recommend enough.

Fantastic experience from start to finish. The team were professional, friendly and really easy to deal with throughout. Highly recommend 👍

Thanks again guys and I’m sorry it’s taken me so long to post a review, life has been lifing 🙈

Very efficient & friendly. All work carried out to a high standard.

The boiler fitting was so efficient. They thoroughly explained everything and I was very happy with the service. Thanks again.

I recently had my boiler installed by retrofit. They were so helpful.The whole process ran smoothly and communication was great throughout. I would definitely recommend them to anyone!

Absolutely fantastic service from start to finish. The whole team was professional, friendly, and really helpful throughout the process of getting my new boiler installed. Everything was explained clearly, the work was completed to a very high standard, and they made the whole experience stress-free. The installation was tidy, efficient, and completed on time. I’m extremely happy with the new boiler and would highly recommend this company to anyone looking for reliable and quality service.

I recently had a boiler installed by the Retrofit team, they were all so professional and efficient and were very helpful with any questions i had through the process. They were a great team and i am over the moon with my new boiler! Would recommend these guys !!

Had a Vaillant air source heat pump and solar panels installed last year and everything went so smoothly. My biggest concern was replacing oil boiler with ASHP but its honestly made such a difference. Guys explained everything beforehand and took me through how to operate and keep tabs on my bills afterwards via the solar app. So glad I went ahead and would recommend Retrofit Group to anyone.

James and his two young team members were absolutely fantastic in carrying out the retrofit attic Flooring in my home. They were courteous, knowledgeable, and offered excellent advice throughout the process. I would highly recommend this wonderful team—thank you for doing such a great job!

Brilliant from start to finish…to begin with I thought it was too good to be true but how wrong was I …the boys were great they had dust sheets down before they started and did a fantastic job then when they were finished they tidied up all the mess and hoovered up behind them…can’t fault anything and love my new heating system🤗o

Had loft insulation installed,extractor fans fitted in kitchen and toilet also vents put in in all windows,great job done by retro fit and workmen were excellent

I’m extremely disappointed with my experience.
They came to my property to carry out an EPC survey to assess eligibility for insulation. The survey itself went well - the gentleman who visited was friendly and polite, and shortly afterwards I was informed that we were eligible.

However, due to having young children and a very busy schedule, I wasn’t able to respond immediately. In what felt like a very short space of time, I was then told that materials had already been ordered and that I had been booked in for the work - without me signing anything or giving any formal agreement to proceed. I was completely shocked. Why would a company order materials and schedule a job without clear confirmation from the homeowner?

After doing further research and reading other reviews, I decided the insulation wouldn’t be suitable for us. I became concerned about how much smaller it would make the room and the issue of a doorframe being too close to the wall. I explained this once I had the chance.

Instead of understanding, I was told that they had already spent hours on this and that the least I could do was take a call the next day. I clearly explained that it wasn’t a good week for me and that I wouldn’t be available for a phone call. That should have been respected.

Unfortunately, they continued to press the issue. This week happens to be the anniversary of my son’s death - something deeply personal that I did not initially feel I should have to explain. When I reiterated that I would not be taking a call and that I had never agreed to the work, the response I received was extremely rude. I was told it was unfair of me to “put that on him” and that my message was disgraceful.

At no point did I sign or agree to any contract. I feel the company acted prematurely and then handled the situation very unprofessionally when I chose not to proceed.

Based on my experience, I believe I have dodged a bullet. I would strongly advise others to be cautious and ensure nothing is progressed without explicit written agreement.

Not regarding to anyone.Just be aware people of this company. They come over to do insulation in my property and they destroy our paving and leave our garden in total mess. Run like rats away from my property and don't even let us know that they finished the job because they know what they done. Contacted the company and they refused to fix it and of course they said they not done anything.People be aware

Cannot thank these guys enough for my new boiler! I am super chuffed. From the first phone enquiry to the day of installation, I couldn't believe how quick and easy the whole process was! What a fantastic, friendly and very professional service! I highly recommend these guys.

A big thank you to Retrofit Group who fitted our loft insulation, a new boiler, extractor fans in both bathroom and kitchen, and also trickle vents in all windows inside and outside plus a heating element beneath a cupboard in the kitchen, which was provided through the Eco 4 system, all the workmen were very thorough and tidied up after they were finished. The heating engineer started at 8am and as it was a big job didn't finish till 7.45pm ensuring everything was working even the office staff were 1st class in their communications .

The company and the work team were amazing.
I was dreading having my boiler replaced, however this was made really easy by the organised manner in which the work was carried out. I would have no worries in sending anyone to them to have work carried out. Thank you so much, so pleased with the result. Shirley

Free new boiler and loft insulation carried out on 9th, June. Company recommended by Gerry, really helpful. Mellissa in office guided me through the whole procedure. David the engineer and other workers were first class, keeping me informed about work getting done. Would highly recommend the company.

Kept informed every step of the way.

The boys wh9 did the work put down dust sheets the hoovered up before they left

Excellent service