Rettie & Co. Reviews 

Had a call from Daniel, who was booked to do a valuation. I know super models don't get out of bed for less than 10K. Made me laugh out loud. My little house is obviously way below this lot's superior attitude.

Rettie & Co have managed my two let flats for over a year and have been very good indeed. There was quite a bit involved what with one thing and another. Rettie made the whole experience hassle free for me. I feel relieved to have found such a good, responsive and able management company.

We did have a negative experience with Rettie before... This time, we viewed the house the second time and let the owners know we'd submit our offer the next working day. We were told that there was already one offer submitted a few days back just above the home report value. They hadn't accepted it yet.
The next working day we confirmed our intention to the agent and started preparing the instructions to our solicitor. There was a small term that needed clarification. The agent suddenly became negative about it, but agreed to ask the owner. A few hours later the same day the agent rang back announcing that the owners had already accepted a MUCH higher offer. Where did it come from?! It didn't exist just a few hours back in the same day! We were denied the chance to try to match the offer.
The pattern of sudden much higher offers existed when we dealt with Rettie some years back, but it didn't hit that fast.
It does feel like a not very transparent interference, and it stains the reputation of the estate agents in the whole.

Rettie & Co are simply appalling. We rented accommodation for a whole year from them, the day we got the keys the apartment was absolutely filthy, truly disgusting , the windows were gross and had mould on the frames, the bed had broken glass as well as fingernail or toenail cuttings underneath it, food wrappers and all types of debris which we had to clean in one day whilst taking our student daughter to move in 5 hours from our home. I called Rettie and had taken photos as evidence, they weren’t in the slightest bit interested, only interested in money. The kitchen cupboards had not been cleared out and they were disgustingly greasy and dirty, so we lost an entire cupboard having to store someone else’s items (the previous tenant left all their pots and pans behind and didn’t clean so for a whole year there was a huge cupboard on the landing that could have been used that was storing previous tennants stuff), there were mouse traps everywhere and the entire year was spent suffering the mice that caused no end of distress, Michael Logan from Rettie wasn’t interested in the mice or the health hazard this posed despite a student doctor working in a hospital living there. January came and with no warning scaffolding was put outside the apartment and men were coming in and out of an all female flat with no prior announcement. This was very distressing as workmen were entering their bedrooms unannounced. The scaffolding stayed outside their bedroom windows for five months with workmen walking past their bedrooms so they were unable to open their shutters to let the daylight in. At every point of there being an issue, Rettie were contacted but they could not have been more indifferent, didn’t care, made glib comments. I called them and to me the guarantor (middle aged parent) they were rude and condescending, is this the business culture of Edinburgh?

At the end of the year we travelled as parents from overseas and from the south to scrub and clean every square inch of the apartment and it was left immaculate and spotless. We have just received notification that a very large sum of money was deducted from their bond for ‘general cleaning’ with no evidence or explanation as to why, there wasn’t a single spec of dust or dirt in that apartment, Rettie didn’t tell us why they were deducting this money, it was just an excuse, it’s all about money.
Avoid this agent at all costs, they are so unprofessional as well as greedy, uncaring and had scant regard for the safety and well-being of their tennants. Not the Scottish welcome we were expecting and hoping for at all.

I have just had the recent pleasure of using the services of Rettie for both the sale of my home and the purchase of my new property. On both sides of the move, I found Rettie to be the most professional and reliable estate agents.A huge thank you to Jen, who helped me so much with the purchase of my new home, and to Kay, Erica, and Sophie, who were fantastic with the sale of my house. I cannot thank them all enough for advising and helping me in such a highly professional manner. If you are looking for estate agents you can trust, look no further than Rettie!

Rettie are the most unhelpful letting agency I have ever used.

Firstly they refused to help me with my radiator issue which caused me to have to buy a heated blanket in the depths of Scottish winter as they wouldn’t assist me with a plumber.

Secondly, they didn’t tell us about a gas issue in our flat which meant we were massively over paying for gas.

Thirdly, upon leaving the property they tried to claim we stained the mattress even though that bedroom wasn’t even used claiming it was the underneath side???

I wouldn’t even let my worst enemy use Rettie

Absolutely wonderful experience moving home with Rettie. Myself and my partner must absolutely tip our hats to Suzannah who ensured we had a seamless process getting moved in. Seriously, Suzannah could not be more helpful if she tried! Proactive, reactive, and down right generous with her time, Suzannah made sure to answer all our questions with ease. There was never a moment where we felt like we didn’t know what was happening. An absolute superstar. Rettie, give this young woman a raise!

Sincerely,
Mr and Mrs Bogler

The people at Rettie’s have been exceptional across our tenancy. Both landlord and Rettie’s have gone over and above to make sure my family and I were taken care of and the property truly felt like our home. Highly recommend.

I was trying to secure a property in Glasgow, I had the pleasure of dealing with Grace Reilly Associate Director. Throughout the 2 weeks which my partner and I tried every angle (the landlord was strict) Grace was supportive, knowledgeable and always answered the phone to us, in this day and age that is the best customer service we could ever want. Thank you.

I recently moved over as a landlord to Rettie from another letting agent, who I’d been with for a number of years, but was experiencing service issues with. Rettie were proactive in completing the switch as soon as possible, to minimise the marketing down time, and the whole process went very smoothly.

My property had been vacant for a couple of months before switching, however Rettie found a new tenant within a couple of weeks. I have found them to be professional, responsive and helpful. They dealt with everything in a timely manner and kept me well informed at every step. I’d have no hesitation in recommending their services.

I cannot recommend Karen Lochhead highly enough for the exceptional service she provided throughout the purchase of my property. From start to finish, Karen demonstrated outstanding professionalism, dedication, and genuine care. What truly sets her apart is her unwavering positivity and determination—no matter how challenging the situation became, she always remained calm, solution-focused, and proactive.

Throughout the process, we encountered several complex issues, but Karen approached every obstacle with confidence and persistence. She consistently went above and beyond to find solutions, keeping me informed at every stage and ensuring I felt supported and reassured. Her communication was clear, timely, and honest, which made a potentially stressful experience feel much more manageable.

Karen’s commitment and work ethic are truly remarkable. She didn’t just do her job—she genuinely cared about achieving the best outcome for me, and that made all the difference.

I would also like to extend my sincere appreciation to Siobhan Cox, Director of the Bearsden office, for her leadership and support. It’s clear that her professionalism and high standards are reflected in the excellent service provided by the team. Together, they made an outstanding combination, and I am incredibly grateful for their efforts.

If you are looking for a broker who is dedicated, knowledgeable, and truly goes the extra mile, Karen Lochhead is the one you can trust.

Karen Crocket - Excellent property manager, Always prompt in returning calls and emails. Issues resolved quickly and always on hand when needed

They keep sending me spam emails despite me having asked them to stop.

I would like to thank Iwona for all the help she gives us in dealing with our properties,

I’ve rented through Rettie for several years now, and the service has always been excellent. The staff are very friendly, easy to speak to, and always willing to help. Any issues with the flat have been resolved quickly and without any hassle, which really makes a difference as a tenant.

My recent move to a new property was handled smoothly from start to finish, with clear communication throughout. It’s rare to find an agency that maintains such a consistently high standard over multiple tenancies.

Highly recommended.

I would not recommend working with Maria Ponte at Rettie in Edinburgh. Throughout our experience, her tone and manner were consistently condescending, and at times we felt as though we were being spoken to and treated like children rather than clients making a significant purchase.

We were also misled on several aspects of the property, which only became clear later in the process. This created unnecessary confusion and frustration that could have been avoided with clearer and more transparent communication from the outset.

Maria was very quick to insert herself into communications with our solicitor when it was not necessary. However, when issues arose that required clarification or assistance, she distanced herself from the situation and we received little to no response. This lack of accountability and inconsistent communication made an already stressful process far more difficult than it needed to be.

Overall, the experience was disappointing and unprofessional, and based on our experience, I would not recommend working with her.

Well, we’re do we begin with Rettie.

We met with Lisa at the outset to discuss the sale of our property having already acquired a Home Report privately and it all seemed really positive. Discussed expectations, Rettie giving viewings to assist, the best time to be on the market.

It initially all seemed very positive, right up until they asked us to sign documents and they failed to get my partners name right on multiple occasions, which when challenged on they said “we thought it was the same as their email address”. Well that lack of attention to detail to even confirm should have been a tipping point right away to avoid.

Over the following months they excluded my partner from email and phone communication, they ignored repeated requests to contact via email instead of phone call. They once scheduled a viewing without my permission which i then had to call to cancel. They said that their automated texting service could only be sent to one number, this was later proven to be wrong. Not a single viewer ever received the information on how to access the property either.

No follow up discussion on assisting with viewing either, despite initially being part of the whole reason we went with them.

Then there was the home report which needed to be renewed after 3 months, which is fine, but we are obviously relying on their expert advice to keep us in the right and let us know this. However, they didn’t do that, then said they had no idea how old the report was “it’s dated” and that at one point they simply “hadn’t seen the report”.

There was an excuse for everything and every continual lack of attention to detail or failure to follow through on communication.

Disastrous is how I would refer to it, they will get your property sold, but you would be better on your own than with them. Look for someone else, do not do this to yourself, you don’t need the stress of Rettie.

Our problem was quickly resolved by Rettie’s manager, who arranged for a contractor to fix the sudden water problem with our electric shower. The assistance was provided in a very friendly and professional manner.

Jessica Shek was always there when I needed her. She is polite, helpful and understanding. She is an asset to the Retties team.

After renting a property for over 10 years, Rettie told me my property was being sold, so my tenancy had to end. Obviously, a very disruptive, upsetting and expensive time followed from me.
A few months after I moved out, my old neighbours introduced me to the new tenant... The property wasn't sold. The story about the property being sold was a fabrication. They moved me out so they could increase the rent from £475 to £850 per month,
The new tenant confirmed that the property is still owned by the same person.

Could easily make a realistic claim against the company, but frankly happy to be away from their rude and deceptive staff, invasive inspections and low standard of contractors.
Repairs were consistently performed by people who wanted to lecture on about small boat people of fighting age, then leave a mess and a shoddy repair that would survive a week max.