Rheem Reviews 

Wendy provided excellent customer service and was very helpful.

Water Heater built to fail. Recently saw that my water heater was leaking.

Upon inspection saw water streaming from the internal tank.

The only thing to do is replace it. And by design it failed exactly at six years almost to the day.

And the warranty is six years. By using aluminum for the water tank which expands and contacts with the heat and cold the seams open enough for it to leak.

They know that and build them to fail.

The tank I replaced it with was 25 years old but today quality is not the objective, the objective is figuring out when something will fail and counting on it to fail.

RHEEM IS A DISGRACEFUL COMPANY!

First call 4/6/26 to report a problem with the water heater. Had to call back two days later to again address the problem. Finally get a tech out on 4/9/26. Lower thermostat has gone out. Rheem doesn't have any in their warehouse(s), or so they say. Can't give me an ETA on the part. But...but, I can go buy the thermostat at HD (Home Depot) and get reimbursed. How about you send the tech and reimburse them. Spend $2000 to have a brand new water heater installed and the CS is good as their water heaters. So we're replacing the whole water heater instead of Rheem just sending a tech to HD to get the thermostat. This is the America we live in now. No accountability for anyone's products! Great job Rheem, way to stand behind your products and take care of your customers! Go buy your new water heater from Lowe's! Don't get caught in a kerfuffle like the one I'm in!

If you want to get screwed buy anyting with the name Rheem on it!!!
I have over $10,000 in their products which I keep having problems with!
The HVAC unit, wel,l I have spent thousands on it.
Their water heater same problem it is not working and they dont even make a part to repair it!!
I ask them because I have been a loyal customer and you decided to not make the repair part I need will you give me a discount on another unit, they said NO!!!
I asked will they give me a veteran discount, and they said NO, I am rated at 100%!!!!
They will milk you dry, not make repair parts, build inferior units and so on!!!
I was TOLD by a friend who knows this company much better then myself because he has been in the business all of his life about 65 years, he said they are JUNK!!!!
HE WAS RIGHT!!!

We bought a rheem smart electric water heater five months ago and it already stopped working . I called the company and they said we were under warranty and they would send out a plumber from our county, they never did. I called back and they said they were unavailable and we would have to get our own plumber and the private plumbing company get reimbursed from rheem. I called a private company and they told me nobody will work with them. I saw bad reviews when I looked online, they wont honer there warranty and send me a new one or have it fixed. Been without hotwater for a week now!

I bought their premium instant gas hot water system. It's a nasty, cheaply made and defective product.

Customer service is non-existent and useless, even by Peruvian standards.

Complete junk. Avoid this company in Peru and buy a different brand.