Richard Sanders Ltd Reviews 

Danielle, was very helpful, and saved me a lot of time, hassle and money on my Omoda - thanks

If my Sister-in-laws experience of buying a car from here is the same as anyone else's experience I WOULD NOT BUY FROM HERE. She bought a car from the Northfield Avenue Kettering based Richard Sanders way less that a year ago, but when she went to get into the car yesterday it would not start and having to call out the breakdown recovery who took her back to this dealer and having the need to CHARGE THE BATTERY she was the told that she would have to wait 3 WEEKS to have the car diagnostics checked because there is ONLY ONE PERSON THERE that can check the diagnostics and THAT PERSON IS ON HOLIDAY FOR 3 WEEKS,

REALLY!!
So she is supposed to drive around in a car that he ADMITTED has a diagnostic fault? What sort of a company is this?

I am extremely disappointed with the service I received from Renault Kettering Richard Sanders. My nearly new Renault Captur developed serious faults, and throughout the repair process I felt I had to chase for updates instead of being kept informed. Communication was very poor, and I did not feel my concerns were taken seriously. Overall, the customer service fell well below the standard I expected when purchasing a new vehicle.

Went here to test drive a used captur hybrid and was very impressed with the car.It resulted in me buying a brand new one however as the deal was so good and nick the salesman was a pleasure to do business with throughout the process.

Great experience with the service department. From being accommodating with my booking, to telling me exactly how long it would take (and it did, to the minute) and fixing a problem that three other dealerships had been unable to find, the whole thing was great. Definitely recommend.

What a brilliant dealership to deal with on our puma st. Can’t fault them. Best we have ever brought from. Would highly recommend the sales and workshop staff. Thankyou gary and Natasha

Lee G in sales has been super helpful and overall experience with Richard Sanders in Kettering has been great. The whole team, from receptionists through to sales have been helpful and really pleasant. Would happily buy from this dealership again.

I took my car in for a service. When I collected there was a 4 “ scratch on the o/s/f door. No one told me about this and the car had been parked so that the o/s could not be seen against a line of parked cars.
Once home and I saw the damage, I called them. I eventually got an apology from the service desk and they agreed to put it right. But no one admitted the error at the time - Which would have been better—- and the service desk seemed disinterested and keen to suggest it was done by another customer rather than the workshop or valeting team.

Purchase New R5 last Saturday. Ben the saleman was 1st class! Highly recommended.

If I was to summaries my experience with Richard Sanders i would say. They treat use the customer like car dealers used too, they where so helpful with my Renault Zoe. They could not have done more to help. Staff where so friendly. As they say on ebay 5 stars recommended

Poor system for booking an MOT or service. You need to create a live system that shows actual available appointments. MOT booked online on the 12th Oct for the 15th... call advising time not available. As we were away, we tried booking another date the following day for the 22nd. Assuming this was ok as no emailing advising it wasn't or call. 21st reached out when we returned, admittedly it was closed and the online bot just sends a message I guess! Email this morning advising it was booked for 28th???? Knowing I'd booked it between now being back working, wasn't ideal. Why have a system that you can't book accurate MOT or Services through! I've never experienced anything like it! Luckily Bristol Street aka Vertu in Northampton hasn't let us down, just a little further to travel!
The guys at Richard Sanders have always been great to deal with. Maybe it's been taken over in the last 4yrs and just seems to have got worse... even tried rearranging for Friday but just isn't convenient... in frustration I did thank for the call and hang up... if it suits them it should suit you... not we have to book things around our working/ family life in advance!!! Frustrating to have been a customer for 7yrs and now in the last 9 months from trying to continue being a customer... things have just been pretty poor through the whole establishment!

I don't require a response regarding this experience... its my factual review of the experience.

Incredibly helpful and knowledgeable staff and sales .Our dealings were with Nick Bushell.
From start of search and to final pick up ,Nick was ever helpful ,courteous and always have great advice .
It was a hard task we gave him for searching for a particular car in the Renault range .
He managed to secure one for us and I'm a very happy owner of my new motor.
Can not sing the praises enough of this dealership ...a constant help, professionalism and nothing ever to much trouble .
Would highly recommend this branch and Nick .

Fantastic service from Aaron R at the Renault garage in Kettering.
Very professional and knowledgeable. Very relaxed approach pre-sale. I really appreciated not feeling rushed into making a decision. Once I had decided to purchase the vehicle, Aaron was fantastic in making all of the arrangements, promptly and kept me informed throughout. Highly recommend!

Thank you all at Richard Sanders Northampton. Great, friendly service as always. Car looks great, so lovely to drive. I would definitely recommend to friends & family.
Thanks again ☺️

Huge thank you to Ben at Kettering for the smooth sale of our new car, explained everything and talked us through everything about the car. Incredibly helpful and thoroughly professional and a lovely young man to boot, I would not hesitate to recommend Richard Sanders and Ben to family and friends.

Northampton branch. Perfect service throughout the ordering process.

Spoke to Shaun last week about trading my car in and changing to a new vehicle. Was very sceptical about moving from Nissan to another brand but he reassured me and spoke to me about each model and even went on a test drive with me! Couldn’t thank the team over at Richard Sanders Omoda enough!

Just picked up my new car from Richard Sanders Omoda in Kettering. From my first phone call right through to collection, everything was so easy and hassle free. Thanks guys for looking after me so well

I had a great experience at Richard Sanders
I brought my new Hybrid Capture.
Everything was explained to me and nothing was too much trouble.
Extremely Helpful and patient
I would definitely recommend them to anyone wanting to buy a new car

Didn’t have a 100% good experience when purchasing a new Renault from Richard Sanders Northampton . I am going to be generous and apportion blame for that 50/50 and lesson learned to read order paperwork properly. However 12 months on booked in for first service - no complaints.
Service customer services A1. Car returned looking as new. Thank you whoever spent the time cleaning it.