Richmond Motor Group - MG Southampton Reviews 

I've been a Richmond MG Southampton customer for the last 6 years and service has always been brilliant. Following in the footsteps of Himat and Andreea is Elise who looked after me this time round and was just as helpful and efficient in dealing my enquiry through to picking up the car as her predecessors. Generally all the staff are professional and helpful and if you are looking at purchasing an MG then you won't go wrong visting here.

Elise from the very start has provided a fantastic service throughout the entire process of getting my new car. Very clear information, listened to my questions and was always cheerful. Thankyou for the help!

Joey Danladi was the excellent salesman I dealt with at the Botley sales room this last week. From the first meeting last week to collecting my Škoda Fabia today, he was polite, friendly, efficient, clearly explaining the process of buying another car, and trading one in. He could not have been more helpful, and I think a real asset to the team at Richmond Motors, Botley. Thank you so much. Linda Tibbitts

I wanted to leave a review specifically to praise Jacob in the showroom for his outstanding service. He was exceptionally helpful, polite, and supportive throughout my entire experience.

Jacob was great to deal with. Very quick to answer any questions and genuinely helpful.
Made the whole process a pleasant experience. Would recommend.

Elise was excellent, very smooth process

Had a great experience with sale of my car and pick up on my new car. Recommend Himat.

Came in for advice on car models. Alfie was very helpful and knowledgeable. Great customer service and would definitely recommend.

Great service from Glen worked so hard to get me the car I wanted so happy

Great services. Elise was very helpful and assisted the sales process beautifully.

Only little hiccup was that the car we were meant to test drive wasn’t fully charged, so we had to wait 30mins.

But there is a great range of second hand EVs on sale.

Alfie was a great salesman, not pushy and a delight to deal with.

We were guided by a lovely but new member of staff who clearly needed guidance himself. Collection took over an hour and a half and was chaotic and disorganised from start to finish. Richmond needs to do better in supporting new staff so every customer gets the best experience. We’d recommend MG - we’re steer family and friends away from Richmond.

I received excellent service from everyone I had dealings with, especially Hamit. Nothing was too much trouble. Buying my new car was an absolute pleasure.

Brought a year old MG zs trophy hybrid auto from the Totton branch and picked it up today
Thank you Charley for the excellent service you gave me from start to pick up
A real credit to your company

Here’s a firm but factual one-star review that makes the failures very clear without sounding unreasonable:

⭐ 1 star – Extremely disappointing service

I booked my MG in with Richmond MG Botley nearly two months ago for its annual service and, at the same time, requested that a cracked wheel trim be replaced. I was subsequently called with the cost, which I accepted, and specifically asked whether I needed to pay in advance. I was told I could pay on the day of the service.

I dropped the car off shortly after 8am and was told I would be contacted when it was ready, probably early to mid-afternoon. Later, I received an email from the technician with a very informative video showing the additional checks carried out on the tyres and brakes. This part of the service was actually very good, and the technician explained everything clearly.

However, it wasn’t clear from the email whether the car was ready, so I called the service centre. The receptionist said nobody was available but arranged for someone to call me back. Around an hour later, I received a voicemail confirming that the car was ready for collection – but also informing me that the wheel trim had not been replaced because it needed to have been paid for and ordered in advance.

This was extremely frustrating. I had specifically asked about payment when I booked and had been told I could pay on the day. With almost two months between booking and the service, there was ample opportunity for someone to contact me if advance payment was actually required.

Around 45 minutes after being told the car was ready, I booked and paid for a taxi back to the dealership. On arrival, I was then told that the car wasn’t actually ready and was still in the valeting area being finished. I was asked to wait in reception.

More than half an hour later, I was handed the paperwork and keys and told the car was outside and ready to go. When I went outside, I found it was still filthy and had clearly not been cleaned externally at all.

When I called the assistant back and questioned this, I was told there was a digger nearby creating dust, so there was “no point” cleaning the outside of the car that day. Why wasn’t I simply told this before being handed the keys? Instead, I was allowed to walk out believing the car had been valeted and was ready to leave.

I was told I could bring the car back on another day and, if I didn’t mind waiting, they would clean it then. After already losing time today, paying for a taxi after being told the vehicle was ready when it wasn’t, and waiting another half hour at the dealership, expecting me to make yet another journey and wait around for something that should have been done today is hardly an acceptable solution.

To make matters worse, despite the wheel trim issue having been highlighted, no attempt was made at handover to take payment, order the trim or arrange another appointment to have it fitted. So the original problem remains unresolved.

Mistakes happen, but this was a catalogue of poor communication and lack of attention to detail: incorrect information about payment for the wheel trim, failure to order it despite nearly two months’ notice, being told the car was ready when it wasn’t, being kept waiting after arriving, and finally being handed back a dirty vehicle without anyone even mentioning that the promised valet hadn’t been carried out.

The technician’s video and explanation were excellent, but unfortunately the overall customer service surrounding the appointment was extremely disappointing and well below what I would expect from a main MG dealership.

Customer service was great. Elise and Andreea were so helpful from start to finish.

Jacob was there from the start, phoning and keeping in touch, with us by email.
He was friendly but Proffessional, putting us at ease, right through the entire process.

We can highly recommend his services.

Alfie was my sales rep who was there for me each step of the way and was super helpful to answer any questions I had!

When collecting my car, I had a second sales rep who was equally as helpful and was very attentive.

Dear sir, from the first phone call to picking up the car the staff were exceptional no hard sell explaining the car details first class and even on the test run in heavy rain.it is the first time I have purchased a MG car.and would certainly recommend the richmond group Botley.