Rich's for the Home Reviews 

Went in to the Bremerton store today and was looking to replace my hot tub and didnt know what to look for. The lady there Shona was very helpful and knowledgeable. I will be back to purchase.

I have shopped with Richs in multiple locations over the years and consistently have had the same great service. I am comfortable with my patio and grill purchases. I recommend often

I recently went in to the Tukwila showroom to look for spas. Jennifer helped me and I will say her knowledge was great. She was very helpful in narrowing down what we really wanted. I highly recommend

I love all my Richs product. Very high quality!

My wife and I visited Rich's for the Home's Lynnwood, WA Showroom to explore their fireplace selection. We were drawn to Rich's by their advertised quick home installation promise, large inventory of top quality brands and Early Black Friday deals. We were not disappointed. After several weeks researching and shopping for a replacement fireplace for our older, inefficient fireplace that came with our home, our search ended at Rich's. What most stood out was the knowledgable salesperson. She listened, asked pertinent questions and guided us to the perfect model, in stock, and we scheduled our installation. We will be able to enjoy our new, beautiful fireplace in time for our large family Thanksgiving celebration we host annually. I only wish we had made this our first stop weeks ago. Thank you, Rich's!

Kim Nielsen was helpful in choosing the right BBQ for me, she helped narrow down my choices based off what I wanted out of the product.

Love Rich’s. Knowledgeable staff and a beautiful showroom. I love my gas insert!

I purchased a Large Flush Wood insert for my living room. Wow... what a difference it makes. I only used about half of the wood last winter as I did the prior years. What an improvement. The installation was right on point. They even cleaned up after themselves prior to leaving. I had a small issue that I called in about and the service department was amazing to deal with. Very quick and efficient. I love my new wood insert!

I had purchased some outdoor patio furniture 4 years ago and it still holds up great. 10/10 I would highly reccomend to anybody!

I was overwhelmed by my options, but Rich's made the process super easy to decide on my perfect patio set up and spa! I will be back for my fireplace!

We recently bought an outdoor bistro table and chairs from Rich’s for the home. This set is the perfect addition to our patio. The employees were so helpful to us in finding the perfect set to fit our space and style.

Really nice and cozy store, I have bought a few things from them and loved how they looked on my patio!

We had a great experience with Aaron at Rich's in Tigard. He stepped us through options and helped us make choices for our patio furniture (Polywood) and fire pit table (OW Lee). He knows his stuff well and made it easy. It's worth asking for him.

Worst customer service I have ever encountered.

Do NOT, I repeat do not shop here!! I purchased a cascade 2 in April of 2021 for $23,526.72. It has not worked properly for 1 day since I have owned it. I originally wrote a Yelp review on 10/31/22 that was taken down because I used exact names.
I wasn't going to write another one, but 4 weeks ago Rich's tech people came out to fix yet another problem and they DRILLED HOLES IN THE PLUMBING. The real kicker, I received an email yesterday (after sending multiple emails) saying the only issue they know of is the waterfall and they are happy to schedule a warranty repair. The panels are bowing out, the trim is broken, the sides are scratched up, there are holes drilled into the plumbing, it won't keep temperature because it won't hold enough water....and yes, the factory waterfall after 2 1/2 years still doesn't work.
From the beginning, my spa was delivered and set up in Spring of 2021. Day 1 the waterfall didn't work and the water gauge wasn't hooked up so it wouldn't warm up. I called and within the week someone came out and hooked up the gauge but the waterfall couldn't be fixed.
Fast forward to me trying to use the spa. I pulled the lid back with the "cover liftarms for covermate 3" that they installed and it completely ripped off the side panels. They had used small screws that were not anchored to anything and not nearly strong enough to hold such a big cover. At this time, I couldn't use the spa. The cover is too heavy to lift off the spa without the lift. FOR MONTHS I called and asked for a timeline when this could be repaired and never got a straight answer. I spoke with several different people and each time I had to explain the entire story. After about 4 months Rich's got the bright Idea to send someone out to fix the spa so I could at least use it. They sent 1 guy out and he wasn't strong enough to lift the cover and left without doing any repairs.
The very next day I went to the Tacoma location where I originally purchased it and was upset that I still didn't have a spa that worked. I spoke with someone and since I can't use names I'll just call them employee A. They said they would help and took down some notes about what was going on. About 45 days later, My new panels were installed. I told the tech that installed the panels, to take note of all the damage the cover did when It ripped off. I also took pictures and the repair was far from complete. October 2022, I can use my spa again, but it's cosmetically damaged and the waterfall still doesn't work.
Spring comes around and the 2nd set of panels start warping and fading in color. After a few conversations with Person B, they tell me to send pictures (which I do) and tell me they will not look at the panels till they come out to replace the waterfall. I don't think that is acceptable because 1) the waterfall at this point hasn't worked in the 2 years I have had this 2) we also still haven't repaired the damage from the cover. Back and forth, back and forth. Ok, they win, I'll wait.

October 18th, I have an appointment to finally get a new waterfall. I am not at home and the service tech rings my Ring camera doorbell. I talk to him briefly and he says he is there to replace the waterfall and I asked him what about the panels? He says he will look at them also. I got a phone call from the service guy and he said he was unable to fix the waterfall because he was given THE EXACT SAME MODEL!!! Ok..... Oh wait there's more....THEY SCREWED THE PANEL INTO THE PLUMBING. I get home and water is leaking out the side. I turned the spa on and water gushed out the side like a dang waterfall, oh Ironic.
Almost a month later they are refusing to say I have any issue other than that my factory waterfall needs to be replaced. Person B doesn't read any of my emails and for weeks now I have been requesting a phone call, because it's not JUST the waterfall.
I have ALL my emails proving this, and my complaint to the BBB where they lied and said it was just the waterfall and they are trying to work with me. (They wrote that 11/1/23) After they drilled my plumbing.
Person B is the one who is supposed to be helping me, but they can't even say what the issue is.
Don't shop here, they don't care what they sell you or how they treat you. Yet they want to charge TOP, Top dollar.

Sorry to say, we purchased a stove from the Burlington store. when we got it it had some defects, scratches on the surface and broken firebrick liner. That was march 2020. We called right away and they said it would be about a month for a replacement of the firebrick, then someone would come out and fix the scratches. We could go ahead and use the stove. It is now late July and we have made numerous calls. Still no help and now the finish is gradually coming off the top surface--no we didn't overheat it.
Don't expect any service from these people. Once they have your $ they are out of the picture, no matter how often you call.

Quality goods and variety. They also offer service/maintenance on item. As goods are on luxury end, the price point is higher. However, they stand by their goods. Had a wood patio chair start to crack after one year and they replaced free of charge. Used their gas fireplace cleaning service and they not only cleaned the fireplace, but touched up paint and offered tips. Have purchased patio furniture & covers, plus gas fireplace cleaning service from them. They never dissappoint. Highly recommended.