Ridemovi Reviews 

If there are other scooters other than Movi, choose the other company... trust me.

I rented a scooter from Movi to get home when I was in Tenerife and turns out the Scooter station was in a "scooter-banned" area which meant I had to push it 15 minutes up the road for it to start working. Why would you put stations in areas that ban scooters?

Then on top of that around 60% of all scooters I found had 0% battery or died within the first few minutes of riding.

Then also one scooter just didn't work at all but Movi timed the whole session I was trying to cancel and took £8 for the ride that took me nowhere.

Customer service is bad simply because it doesn't exist. They have the worst ai chat bot on the app and when you ask for a refund or to speak to a human it just says "I don't understand".

Worst scooter company I have ever experienced. And I've tried a lot of them.

Just choose any other scooter company wherever you are. I promise you they can't be worse than Movi.

I realized why it is cheaper then competitors, it's because it sucks. I got the Unlimited Pass, where they state that you only pay 1.5€ euros for rides up to 20 minutes. I did a 20 minute ride and had to pay 5.11 €. After that I didn't learn my lesson and got one again, this time I rode for 5 minutes but the application closed itself so I opened it again. When I did so I couldn't find my Scooter, it was on I parked it and was waiting to end the ride but I couldn't. Then I re-opened the application, the ride was still not there. After a third time reopening, the app signed me out of my account. After it has been 30 minutes the scooter locked itself automatically. I have tried Wi-Fi, Mobile Data, everything that I could to sign back to my account but I couldn't. It says 'login failed, try again later'. When should I try back? What is the reason. I had to close my card because of it. And they have no customer service too. Avoid it at all costs.

Don't even touch this company. 2 of us hired 2 scooters i did it a a group ride. It should have been €30 half way through my scooter locked so I unlocked it again and continued. When we reached our destination I was told I had been fined €5 for inappropriate riding! We are ladies in our 60s! Then despite parking in a designated spot and taking a photo I got fined for inappropriate parking too. when I looked, the amount charged had gone up to €91 we have contacted our credit card issuer and disputed it. Avoid them at all costs

If I could review lower I would. Bikes broke. Some barely move. Scammed out money repeatedly. Make you drop of a certain spots only won’t allow pause spent more time trying to find drop off in end went all way back to collection point shit directions with app shit instructions to use and overall scam spent loads as for fined cause bike stopped and couldn’t even return to park. Scam scam scam ripoff

Warning: signed up for Ridemovi e-bikes in Florence — no way to cancel the subscription in-app or account. Charged €13.99/month for 2 months after I stopped using it. Asked for card verification, then wanted my card's expiry date too — hard pass. Deleted the account/app, bank's blocking further payments now. Check before you sign up.

signed up - the app took one euro then gave it back again and then never worked. No clear instructions

screw this app

Horrible first experience. I was charged 5€ twice as a security deposit and didn’t get it back after my ride!!!?

Completely horrible experience, charges I never agreed on, authorization charged never released and stealing my money and non-existent customer support. Horrible company.

A Ride scooter was left right across the entrance to residence property. Instead of apologizing or acknowledging that this shouldn’t happen, customer support told me it’s a “green parking zone.” Apparently, blocking residential driveways is acceptable to them. Very poor customer service and an even worse parking policy.

Does any human work here? since there is not way to reach out to you this is the only way to get someone to help me (I hope) The chatbot is useless and keeps switching language. I've been charged for the last 4 month for a ride pass that I never subscribed to. Can someone help me and refund me??!!

The automatic renewal of ride packages is a practice that is close to being fraudulent.

Customers do not receive any email notifications or receipts when renewal charges are processed, and automatic renewal is enabled by default from the very first purchase.

The wording used in the app is "ride packages." Nothing in that description reasonably suggests that the purchase is a recurring subscription. A customer would naturally understand this to be a one-time package, not a service that renews automatically every week.

This appears to be a deliberate design intended to mislead customers into recurring charges without their clear and informed consent.

Plain does not work. Constantly telling me 'cannot park here, not allowed', while standing on top of a designated parking spot, next to 10 others parked there! Took 20 minutes and 4 different spots for parking to finally work in the middle of the street: great! Customer support is non-existent, in app support just reiterates the parking rules (no shit sherlock), then cuts you off: no option to call for help when the functionality has broken down. Shame!

If I could leave a negative-star review, I would. I would personally suggest you use ANY other app out there. I purchased a 5,5€ pass on November 2025 and have been getting billed twice that much every month since (up until June 2026). In my opinion, I was not adequately informed beforehand on the recurring nature of the renewal, nor was I notified before a new charge occured. I was unable to cancel the renewal of the pass through the app, so I reached out to the RideMovi team, but they refused to refund me the full sum. Other yhan the fact that these practices are illegal per EU regulations, the practice in and of itself is deeply unethical imo.

Their AI customer service bot is a joke. They also do not warn customers who scan the QR code on the scooters that they are currently outside the service area and can neither use the throttle, nor park the scooter. Their customer service phone is entirely helpless, and emails get sent to AI bots before you reach a human. They are also unaware of their own Terms of Service.

Tried to report a bunch of scooters that were all parked inappropriately and blocking a parking for bicycles. The only way to get in touch with them is through their chat (bot), which eventually asked me to attach pictures. The problem, however, is that there is no option to attach images and the bot stops responding after this step. So essentially impossible to report incorrect parking. Shit company.

I had one trip with Ridemovi, it cost me 0.91 euros, later that day they charged me over 500 euros. Talked to customer service 3 times, send them 10 mails and they just stop responding. The people on the phone is useless too, they just tell me to contact them through email. SCAM

They didn't let me end my ride, even where I started. No customer service to help. Total scam

Absolut SCAM! App doesn’t work correctly. It is a moneyscam with all kinds of hidden charges. Absolutely NO customer service or even humans working there.

Scam. No chance of getting things right with their bot-based customer service. Unauthorized hidden fees are charged to the debit card (for a photo (it is required every time at the end of each trip lol) not being uploaded on the platform and many more ( like glitches on not ending the ride on-time or charging extra for rides (just because). Even without the hidden charges the fees are too much for Greece (expensive). Poor (bot-based) appalling service. Avoid, too much frustration+expensive! Mike, Volos city Greece.