We have been using Ridesmith for years, both for business and leisure trips to the airport. I can highly recommend the firm ! The drivers are always punctual in picking up from home which is essential... See more
Company replied
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Review summary
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A pleasure to use this car service, I was impressed. Easy booking on the phone which was polite and fairly priced, updates with information about our driver & vehicle, clean vehicles and courteous dri... See more
Company replied
Mo was prompt, courteous and incredibly kind. I'm so grateful for his compassion - he was very kind - I was on my way to a hospital. Thank you Ridesmith!
Ridesmiths is reliable, punctual and always has the most friendly polite drivers. We have used the Ridesmiths taxi service for many years and have no complaints.
Company replied
Company details
Written by the company
Ridesmiths is a professional taxi and car service based in Twickenham, providing reliable, fairly-priced journeys for families, business travellers and local residents across Richmond, Teddington, Kingston, Kew, Esher and South West London. We specialise in fixed-price airport transfers to Heathrow, Gatwick, Stansted, Luton, London City and Farnborough, with meet and greet, real-time flight tracking and professional drivers on every booking. Early morning departures and late night arrivals covered 24/7. Our fleet includes standard saloons, MPVs, 8-seater vehicles, Mercedes E Class, S Class and V Class for every journey type — from local taxi rides and school runs to executive chauffeur travel and corporate transfers. Corporate accounts welcome with dedicated account manager, client booking portal and flexible weekly or monthly invoicing. Family and group transfers available in spacious MPVs, 8-seater vehicles and Mercedes V Class — suitable for all group sizes and luggage requirements. Child seats available on request. Fully TfL licensed. Trusted across TW1, TW7, TW8, TW9, TW11, TW12, TW16, KT1, SW14 and Surrey for over 11 years. Reliable, fairly priced and always on time. Book via our app, online or by phone — 24/7.
Contact info
30 Rugby Road, TW1 DG, Twickenham, United Kingdom
- 02088916464
- bookings@ridesmiths.com
- www.ridesmiths.com
4.9
Excellent
151 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Excellent customer service
Excellent customer service form the initial contact to arrange travel with a young child to the airport.
Communication was timely and our flights tracked to ensure we were picked up on time. The drivers were very attentive and made the start and end of our holiday perfect, thankyou
October 30, 2026
Unprompted review
Very helpful driver
Very helpful driver, rather a contrast to another taxi firm recently experienced, no difficulties in parking outside hotel and helping me with my luggage and friendly.
October 26, 2026
Unprompted review
Exceptional service
Exceptional service. Everyone is very professional, helpful and provide the utmost quality of service. Love using Ridesmiths for our family’s airport travelling.
October 23, 2026
Unprompted review
Great pick up and journey home
Great pick up and journey home. So reliable
Big thank you
October 23, 2026
Unprompted review
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Reliable and safe service
I have been using RIDESMITHS for some years now. They have been infallibly reliable, polite and helpful.
I am a disabled and anxious passenger -and they are always considerate and helpful.
Pradeep was particularly reassuring yesterday. Thank you.
October 20, 2026
Unprompted review
Excellent journey
On time. Smooth journey. Excellent driver. Thoroughly recommend!
October 16, 2026
Unprompted review
Outstanding
Mo was prompt, courteous and incredibly kind.
I'm so grateful for his compassion - he was very kind - I was on my way to a hospital.
Thank you Ridesmith!
October 11, 2026
Unprompted review
Excellent service every time, thank you. 🚖
Cannot fault this company, always on time, very professional - and friendly, good value given the level of service. 🚖 ⭐⭐⭐⭐⭐
October 9, 2026
Unprompted review
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Great value for money
Great value for money. The company’s communications were excellent throughout. The driver was extremely professional. I will definitely be using Ridesmiths again.
September 23, 2026
Unprompted review
Reply from RIDESMITHS
Hi Catherine, thank you so much for your lovely review. We work hard to offer great value without cutting corners, so it's wonderful to hear the communication and our driver's professionalism stood out for you. We're delighted you'll be using Ridesmiths again, and we look forward to seeing you soon.
Excellent service
Excellent service. Great communication. Rabah arrived punctually. He was helpful polite, friendly and professional. Comfortable, smooth journey. Would recommend.
September 19, 2026
Unprompted review
Reply from RIDESMITHS
Hi Angela, thank you so much for taking the time to leave this lovely review. We're delighted Rabah looked after you so well, and we'll be sure to pass your kind words on to him. Thank you for recommending Ridesmiths, and we look forward to seeing you again soon.
Excellent Service
I felt relaxed and confident from the first point of contact. The driver was punctual, friendly and polite and I enjoyed a comfortable journey in a clean vehicle. Whenever I need a taxi service in the future I will book with Ridesmiths, they know how to look after their customers.
September 12, 2026
Unprompted review
Reply from RIDESMITHS
Dear Mrs Jones, thank you so much for this wonderful review. We're delighted you felt relaxed and confident from the first point of contact, and that your journey was comfortable from start to finish. Looking after our customers is at the heart of everything we do at Ridesmiths, so your kind words mean a great deal. We look forward to being your taxi service of choice for many journeys to come.
Fabulous experience with Ridesmiths
Fabulous experience with Ridesmiths. Easy to book. Driver was extremely pleasant, on time, we found each other easily. Will book with them again.
September 12, 2026
Unprompted review
Reply from RIDESMITHS
Hi Esther, thank you so much for this lovely review. We're delighted booking was easy and that our driver was on time and made the meet up so straightforward. It's great to hear you'll be booking with Ridesmiths again, and we look forward to seeing you soon.
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Our first choice for airport transfers…
Our first choice for airport transfers - 100% reliability on pick ups whatever the time of day and car and driver always immaculate.
August 12, 2026
Unprompted review
Reply from RIDESMITHS
Hi Nick, thank you so much for this lovely review. Being your first choice for airport transfers means a great deal to us, and reliability at any hour is something the whole Ridesmiths team takes real pride in. We look forward to seeing you on your next trip.
Fab service
Fab service. Great Driver and on time arrival. That's what we want
August 11, 2026
Unprompted review
Brilliant
Brilliant
Very easy booking
Highly professional drivers
Pristine cars
Totally reliable and punctual
Highly recommended
July 27, 2026
Unprompted review
Reply from RIDESMITHS
Thank you, that is a great review to read. Easy booking, clean cars and a driver who turns up on time sound like small things, but as far as we are concerned they are the whole job, and getting all three right every single time is what takes the work. Really pleased we got it right for you. We look forward to seeing you on your next trip.
I got updated when my taxi was on it's…
I got updated when my taxi was on it's way, to when it was outside our door.
Lovely clean car and polite and friendly service.
June 2, 2026
Unprompted review
Reply from RIDESMITHS
Thank you Robert. The updates are there so nobody is left standing at the window wondering where the car has got to, so it is good to hear they did their job. A clean car and a friendly driver should be the standard rather than a bonus, and I am pleased that is what you got. Thanks for the kind words and for taking the time to leave them.
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Excellent
Timely, polite and a smart vehicle and always so easy to book via WhatsApp. Highly recommend.
July 6, 2026
Unprompted review
Reply from RIDESMITHS
Thank you Annie. Easy booking on WhatsApp, a punctual driver and a smart car are what we aim for on every job, so it is good to hear we got all three right. Thanks for your regular custom and for taking the time to leave this.
The taxi was on time and the driver…
The taxi was on time and the driver most helpful on the journey to and from our venue . I wouldn’t hesitate in using Ridesmiths again .
June 25, 2026
Unprompted review
Reply from RIDESMITHS
Thank you Lyn. A taxi that arrives on time and a helpful driver on both the outward and return journey are what we aim for on every booking, so it is good to hear that is what you got. As always, we look forward to seeing you next time you travel.
I needed to get my elderly dad who is…
I needed to get my elderly dad who is not very good on his feet from the barmy arms pub to Whitton. When I phoned up I spoke to a lovely lady and explained he’s disabilities and that he was on his own.
She said it wouldn’t be a problem at all and took mine and my father’s numbers.
I got a phone call from her later on to say they had picked him up and he was fine and then another to let me know he was at his destination. It’s so lovely to see there are still some people and companies out there that do care.
Absolutely Brilliant Service!!!!!
Thank You Soo Much.
June 20, 2026
Unprompted review
Reply from RIDESMITHS
Thank you Michael, that is a lovely thing to read. Getting your dad from Twickenham over to Whitton was a straightforward enough job on paper, but when someone is travelling alone and not steady on their feet the phone calls matter every bit as much as the car, so I am pleased we kept you updated at both ends. I will make sure the lady who took your booking sees this, as she will be very glad to read it. If your dad needs a car again, just give us a call and we will look after him the same way.
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